Introduction to Call Tower Support Call Towers Support

Introduction to Call. Tower Support

Call. Tower’s Support Team

Support Organization Sr Manager, Support Team Manager Tier 1 - 3 Support Services Provisioning Team • Client Services Organization • 24 x 7 Support • Support teams based on product line • Tier 1 – 3 dedicated to customer support • Provisioning team works any MACD (Move/Add/Change/Delete) requests.

Escalation Path http: //www. calltower. com/support-escalation-path/ • Escalate to the people who can help! • Increase priority/visibility of an issue • Ensure the right resources are engaged • Correct mismanagement of an issue 1 st Level 3 rd Level Call. Tower Support Phone: (800)347 -5444 Chat: https: //www. calltower. com Email: support@calltower. com Sr. Support Manager – Martin Call Office: (801)934 -3729 Mobile: (801)326 -4471 Email: mcall@calltower. com 2 nd Level 4 th Level Cisco Team Manager – Matt Lym Office: (801)938 -1377 VP of Client Services – Wade Mobile: (385)715 -3119 Creager Email: mlym@calltower. com Office: (385)259 -6201 Mobile: (801)452 -1221 Email: wcreager@calltower. com Microsoft Team Manager – 5 th Level Russell Malinsky Office: (801)508 -5690 CEO Call. Tower Division – Bret Mobile: (385)715 -3098 England Email: rmalinsky@calltower. com Office: (415) 869 -8922 Mobile: (408) 893 -9070 Email: bengland@calltower. com

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