Introduction to Business Process Management BPM Lian Yu

Introduction to Business Process Management (BPM) Lian Yu The School of Software and Microelectronics Peking University No. 24 Jinyuan RD, Beijing 102600, P. R. China 2009 教育部-IBM精品课程: 面向服务的业务流程管理 1 Introduction to Business Process Management 6/13/2021

Agenda � Businesses and Business Processes � Business Innovation and Process Improvement � Business Process Management (BPM) � Business Process Management life-cycle � Design, Modeling, Execution, Monitoring, Optimization � BPM and IBM SOA Lifecycle � Summary � References 2 Introduction to Business Process Management 6/13/2021

What does a company really care about? � Deliver products, make profits. � Growth �A business is the sum of its processes. � The orchestration and refinement of those processes is critical to an enterprise's continued viability in the marketplace. 3 Introduction to Business Process Management 6/13/2021

A typical organization in a manufacturing company 4 Introduction to Business Process Management 6/13/2021

Cross-organization-unit Process Sub-process 5 Introduction to Business Process Management 6/13/2021

案例1：Assemble Car Process Sub-process: Add Engine 6 Introduction to Business Process Management 6/13/2021

案例2：京能热电功能模块图 7 Introduction to Business Process Management 6/13/2021

案例2：京能热电采购流程 8 Introduction to Business Process Management 6/13/2021

案例2：京能热电燃煤检验子流程 9 Introduction to Business Process Management 6/13/2021

In addition, the market is changing! � Increased demand on product P � P has a feature of X, which is very attractive to customers, however, feature X is still in R&D. � Customers want more flexible discount policy � Usually customer has 80% discount if he buys certain product over $ 100, 000 at one time. � The customer bought $80, 000 product P 1 last month, and he makes order for P 2 about $30, 000. He hope that he can still qualified for 80% discount. How to create on-demand business? 10 Introduction to Business Process Management 6/13/2021

Discussion � Do you know how many tasks the procurement manager is responsible for? Is it too much? Or just perfect? ! � Do you know how many person is involved in order decision? � Do you know how many steps in order processing? � Do you know how long it takes from order accepting to completing? � Are you sure the business is effectively organized? � Is the sales manager capable of his job? Is he satisfied? � ……. . How to manage all the information? 11 Introduction to Business Process Management 6/13/2021

Agenda � Businesses and Business Processes � Business Innovation and Process Improvement � Business Process Management (BPM) � Business Process Management life-cycle � Design, Modeling, Execution, Monitoring, Optimization � BPM and IBM SOA Lifecycle � Summary � References 12 Introduction to Business Process Management 6/13/2021

Innovation is on every leader’s agenda � Innovation in the 21 st century: Open � Collaborative � Multi-disciplinary � Global � � Key factors driving change: Dynamics of a flattening world � Emergence of new capabilities � Evolution of information technology � March of commoditization � Massive shift in demographics � Unpredictability and impact of change � Source: “Enterprise of the Future: The 2008 Global CEO Study” IBM Global Business Services. March 2008. http: //www. ibm. com/services/us/gbs/bus/html/ceostudy 2008. html 13 Introduction to Business Process Management 6/13/2021

What do CEOs say about business model innovation? � Organizations are bombarded by change, and many are struggling to keep up. � Eight out of ten CEOs see significant change ahead, and yet there is a gap between expected change and the ability to manage. � CEOs view more demanding customers not as a threat, but as an opportunity to differentiate. � CEOs are spending more to attract and retain increasingly prosperous, informed, and socially aware customers. � Nearly all CEOs are adapting their business models: twothirds are implementing extensive innovations. � More than 40% are changing their enterprise models to be more collaborative. Process management facilitates organizational change supporting innovation. 14 Introduction to Business Process Management 6/13/2021

Changing Business Is Not Easy! Complexity of Innovation!! 15 Introduction to Business Process Management 6/13/2021

Flexible business demands flexible IT 16 Introduction to Business Process Management 6/13/2021

Businesses know the innovation drivers and their barriers to progress Innovation drivers Barriers to progress Manage change Modify operational processes and change them again and again Processes are inflexible — hard-wired It is unclear what they do — not consistent Is business culture or climate supportive? Respond quickly Based on market conditions, adapt processes Integration challenges prevent timely implementation — need open standards, process models, component reuse Ensure compliance Identify problems before they get out of control Long lag-times and inadequate alerts prevent timely insight or action — need to intervene while process is executing Enhance business efficiency Analyze activity to ensure processes meet objectives Lack of consensus on the right process to improve paralyzes progress — where should one begin? Businesses want change at the speed of business. Is yours an innovation-driven business? 17 Introduction to Business Process Management 6/13/2021

Innovation drivers deliver real customer value: Once you break down barriers to progress Innovation drivers Customer value Manage change Modify operational processes and change them again and again IBM’s customer order and analysis process reduced time and cost of new process improvement releases by 25%. Respond quickly Based on market conditions, adapt processes Danish bank realized $2, 000 ($2 million) savings in the first year through company-wide increase in productivity. Ensure compliance Identify problems before they get out of control A leading telecommunications operator in the Spanish and Portuguese-speaking world tripled its clients by ensuring changes execute correctly. Enhance business efficiency Analyze activity to ensure processes meet objectives 18 A leading global financial company reduced paper-intensive mortgage process time by 53%, achieved 34% gains in efficiency, Introduction to Business Process Management 6/13/2021 and

The Gap between Business and IT � The business executive needs: � Revenue growth with cost containment � Responsiveness to business conditions and ability to pursue new market opportunities � Improving internal skills, capabilities, and leadership as first step toward growth � The challenges for the IT executive are: � Aligning IT and business goals to grow revenue and contain costs � Building responsiveness and agility into the organization through IT � Enabling people and teams to be more effective through IT 19 Introduction to Business Process Management 6/13/2021

An approach to breaking down the barriers � Provide strategic direction and boundaries for the team. � Create a culture that embraces risk and eliminates the stigma associated with failure. � Collaborate with your team, partners, suppliers, and customers to speed up time to market, or spark new insights. � Value and leverage diversity. � People of all ages and experiences make up today’s enterprises: � Different demographics, perform different jobs, represent different cultures, and know different people � They stand ready to share this information 20 Introduction to Business Process Management 6/13/2021

Agenda � Businesses and Business Processes � Business Innovation and Process Improvement � Business Process Management (BPM) � Business Process Management life-cycle � Design, Modeling, Execution, Monitoring, Optimization � BPM and IBM SOA Lifecycle � Summary � References 21 Introduction to Business Process Management 6/13/2021

How can we launch a successful business improvement? � Business solution! 22 Process Management (BPM) is the (Wikipedia) BPM refer to activities performed by organizations to manage and, if necessary, to improve their business processes. � While such improvements are hardly new, software tools called business process management systems (BPM systems) have made such activities faster and cheaper. � BPM systems monitor the execution of the business processes so that managers can analyze and change processes in response to data, rather than just a hunch. � (Webopedia) BPM is a term that describes activities and events which are performed to optimize a business process. � These activities are aided by software tool. These types of software tools are also called BPM tools. � Introduction to Business Process Management 6/13/2021

BPM’s targets & methods e 23 Introduction to Business Process Management 6/13/2021

Comparing BPM with BPR Business Process Management (BPM) • Continuous process management • A systematic approach • With support of BPM systems • Popular now, with support of SOA 24 Business Process Reengineering (BPR) • On‐off evolutionary changes • A management approach • No particular systems • Popular in 1990 s Introduction to Business Process Management 6/13/2021

Roles in Business process management 25 Introduction to Business Process Management 6/13/2021

Business process management � BPM is a management approach focused on aligning all aspects of an organization with the wants and needs of clients. � It is a holistic management approach that promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. � Business process management attempts to improve processes continuously. � It could therefore be described as a "process optimization process. " � It is argued that BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. 26 Introduction to Business Process Management 6/13/2021

Human-driven processes � Although the initial focus of BPM was on the automation of mechanistic business processes, it has since been extended to integrate human-driven processes � in which human interaction takes place in series or parallel with the mechanistic processes. � For example (in workflow systems), when individual steps in the business process require human intuition or judgment to be performed, these steps are assigned to appropriate members within the organization. 27 Introduction to Business Process Management 6/13/2021

Human interaction management � More advanced forms such as human interaction management are in the complex interaction between human workers in performing a workgroup task. � In this case, many people and systems interact in structured, ad-hoc, and sometimes completely dynamic ways to complete one to many transactions. 28 Introduction to Business Process Management 6/13/2021

Creating competitive advantage � Because BPM allows organizations to abstract business process from technology infrastructure, it goes far beyond automating business processes (software) or solving business problems (suite). � BPM enables business to respond to changing consumer, market, and regulatory demands faster than competitors - creating competitive advantage. 29 Introduction to Business Process Management 6/13/2021

BPM Functionality � BPM now allow the user to: Design - The process or the process improvement � Measure - Simulate the change to the process. � Analyze - Compare the various simulations to determine an optimal improvement � Improve - Select and implement the improvement � Control - Deploy this implementation and by use of User defined dashboards monitor the improvement in real time and feed the performance information back into the simulation model in preparation for the next improvement iteration. � � This brings with it the benefit of being able to simulate changes to your business process based on real life data (not assumed knowledge) and also the coupling of BPM to industry methodologies allow the users to continually streamline and optimise the process to ensure it is tuned to its market need. 30 Introduction to Business Process Management 6/13/2021

Agenda � Businesses and Business Processes � Business Innovation and Process Improvement � Business Process Management (BPM) � Business Process Management life-cycle � Design, Modeling, Execution, Monitoring, Optimization � BPM and IBM SOA Lifecycle � Summary � References 31 Introduction to Business Process Management 6/13/2021

BPM life-cycle � Business process management activities can be grouped into five categories: � design � modeling � execution � monitoring � optimization 32 Introduction to Business Process Management 6/13/2021

Design � Process Design encompasses both the identification of existing processes and the design of "to-be" processes. � Areas of focus include representation of � the process flow � the actors within it � alerts & notifications � escalations � Standard Operating Procedures � Service Level Agreements � task hand-over mechanisms 33 Introduction to Business Process Management 6/13/2021

Design � Good design reduces the number of problems over the lifetime of the process. � Whether or not existing processes are considered, the aim of this step is to ensure that a correct and efficient theoretical design is prepared. � The proposed improvement could be in human-tohuman, human-to-system, and system-to-system workflows, and might target regulatory, market, or competitive challenges faced by the businesses. 34 Introduction to Business Process Management 6/13/2021

Modeling � Modeling takes theoretical design and introduces combinations of variables � (e. g. , changes in rent or materials costs, which determine how the process might operate under different circumstances). � It also involves running "what-if analysis" on the processes: � "What if I have 75% of resources to do the same task? " "What if I want to do the same job for 80% of the current cost? “. 35 Introduction to Business Process Management 6/13/2021

Execution � One of the ways to automate processes is to develop or purchase an application that executes the required steps of the process; � however, in practice, these applications rarely execute all the steps of the process accurately or completely. � Another approach is to use a combination of software and human intervention; � however this approach is more complex, making the documentation process difficult. 36 Introduction to Business Process Management 6/13/2021

Execution � As a response to these problems, software has been developed that enables the full business process (as developed in the process design activity) to be defined in a computer language � which can be directly executed by the computer. � The system will � either use services in connected applications to perform business operations (e. g. calculating a repayment plan for a loan) � or, when a step is too complex to automate, will ask for human input. 37 Introduction to Business Process Management 6/13/2021

Execution � Compared to either of the previous approaches, directly executing a process definition can be more straightforward and therefore easier to improve. � However, automating a process definition requires flexible and comprehensive infrastructure, which typically rules out implementing these systems in a legacy IT environment. � Business rules have been used by systems to provide definitions for governing behaviour, and a business rule engine can be used to drive process execution and resolution. 38 Introduction to Business Process Management 6/13/2021

Monitoring � Monitoring encompasses the tracking of individual processes, so that information on their state can be easily seen, and statistics on the performance of one or more processes can be provided. � An example of the tracking is being able to determine the state of a customer order (e. g. ordered arrived, awaiting delivery, invoice paid) so that problems in its operation can be identified and corrected. 39 Introduction to Business Process Management 6/13/2021

Monitoring � In addition, this information can be used to work with customers and suppliers to improve their connected processes. � Examples of the statistics are the generation of measures on how quickly a customer order is processed or how many orders were processed in the last month. � These � cycle 40 measures tend to fit into three categories: time, defect rate and productivity. Introduction to Business Process Management 6/13/2021

Monitoring � The degree of monitoring depends on what information the business wants to evaluate and analyze and how business wants it to be monitored, in real-time, near real-time or ad-hoc. � Here, business activity monitoring (BAM) extends and expands the monitoring tools generally provided by BPMS. 41 Introduction to Business Process Management 6/13/2021

Monitoring � Process mining is a collection of methods and tools related to process monitoring. � The aim of process mining is to analyze event logs extracted through process monitoring and to compare them with an a priori process model. � Process mining allows process analysts to detect discrepancies between the actual process execution and the a priori model as well as to analyze bottlenecks. 42 Introduction to Business Process Management 6/13/2021

Optimization � Process optimization includes � retrieving process performance information from modeling or monitoring phase; � identifying the potential or actual bottlenecks and the potential opportunities for cost savings or other improvements; and then, � applying those enhancements in the design of the process. � Overall, 43 this creates greater business value. Introduction to Business Process Management 6/13/2021

Iterations � Whilst the steps can be viewed as a cycle, economic or time constraints are likely to limit the process to only a few iterations. � This is often the case when an organization uses the approach for short to medium term objectives rather than trying to transform the organizational culture. � True iterations are only possible through the collaborative efforts of process participants. � In a majority of organizations, complexity will require enabling technology to support the process participants in these daily process management challenges. 44 Introduction to Business Process Management 6/13/2021

BPM technology � Some define the BPM System or Suite (BPMS) as "the whole of BPM. " � Others will relate the important concept of information moving between enterprise software packages and immediately think of Service Oriented Architecture (SOA). � Still others limit the definition to "modeling. . . to create the ‘perfect’ process”. 45 Introduction to Business Process Management 6/13/2021

BPM technology � These are partial answers and the technological offerings continue to evolve. The BPMS term may not survive. � Today it encompasses the concept of supporting the managerial approach through enabling technology. � The BPMS should enable all stakeholders to have a firm understanding of an organization and its performance. � The BPMS should facilitate business process change throughout the life cycle stated above. � This will assist in the automation of activities, collaboration, integration with other systems, integrating partners through the value chain, etc. 46 Introduction to Business Process Management 6/13/2021

Holistic approach � For instance, the size and complexity of daily tasks often requires the use of technology to model efficiently. � These models facilitate automation and solutions to business problems. � These models can also become executable to assist in monitoring and controlling business processes. � As such, some people view BPM as "the bridge between Information Technology (IT) and Business. ”. � In fact, an argument can be made that this "holistic approach" bridges organizational and technological silos. 47 Introduction to Business Process Management 6/13/2021

Four critical components � There are four critical components of a BPM Suite: � Process Engine – a robust platform for modeling and executing process-based applications, including business rules � Business Analytics — enable managers to identify business issues, trends, and opportunities with reports and dashboards and react accordingly � Content Management — provides a system for storing and securing electronic documents, images, and other files � Collaboration Tools — remove intra- and interdepartmental communication barriers through discussion forums, dynamic workspaces, and message boards 48 Introduction to Business Process Management 6/13/2021

Critical IT issues � BPM also addresses many of the critical IT issues underpinning these business drivers, including: � Managing end-to-end, customer-facing processes � Consolidating data and increasing visibility into and access to associated data and information � Increasing the flexibility and functionality of current infrastructure and data � Integrating with existing systems and leveraging emerging service oriented architecture (SOAs) � Establishing a common language for business-IT alignment 49 Introduction to Business Process Management 6/13/2021

BPM technology � Validation of BPMS is another technical issue that vendors and users need to be aware of, if regulatory compliance is mandatory. � The validation task could be performed either by an authenticated third party or by the users themselves. Either way, validation documentation will need to be generated. � The validation document usually can either be published officially or retained by users. 50 Introduction to Business Process Management 6/13/2021

Example of Business Process Management (BPM) Service Pattern: This pattern shows how business process management (BPM) tools can be used to implement business processes through the orchestration of activities between people and systems. 51 Introduction to Business Process Management 6/13/2021

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Agenda � Businesses and Business Processes � Business Innovation and Process Improvement � Business Process Management (BPM) � Business Process Management life-cycle � Design, Modeling, Execution, Monitoring, Optimization � BPM and IBM SOA Lifecycle � Summary � References 53 Introduction to Business Process Management 6/13/2021

BPM is often associated with SOA 54 Introduction to Business Process Management 6/13/2021

What is driving SOA? 55 Introduction to Business Process Management 6/13/2021

Benefits of SOA � 5 top results from SOA projects � Improved customer satisfaction � Business operational savings � Increased competitiveness � IT cost improvement � Reduction is business cycle time � 97% of customers justified their SOA project on cost � 100% saw increased business flexibility � 51% saw revenue growth* * From an IBM‐sponsored Institute for Business Value study 56 Introduction to Business Process Management 6/13/2021

Business value of SOA � Maximization � of business agility Adapting rapidly and effectively to changes in the business environment � Business process integration across the enterprise Cross‐regional, cross‐line‐of‐business, cross departmental � Bring IT and business departments together, working as a unit � � Business process integration with partners, suppliers and customers Easier for partners to do business with you � Easier for customers to find you and your services � Easier for suppliers to provide outsourced services � � Better visibility and transparency of IT costs, IT value to the business and improved business intelligence � Provides a mechanism for measuring the effectiveness of new or changed business processes 57 Introduction to Business Process Management 6/13/2021

IT value of SOA � Service orientation promotes few, coarse grained interactions between the service providers and consumers � Reduces the dependencies between the two participating entities � SOA � provides for well‐described service interfaces Allows the use of services without the need to understand their implementation details � SOA facilitates technology and platform independence � SOA reduces the complexities associated with application integration along with technology platform independence � This should result in low cost of maintenance � SOA manifests the same architectural model for both 58 internal and external application Introduction topartner Business Process Managementintegration 6/13/2021

SOA vs. BPM � SOA enables and pushes BPM provides enable technologies and tools set to support BPM � SOA is actually one way to implement BPM concept BPM is a concept � BPM provides methodology � BPM define SOA lifecycle � BPM � SOA 59 SOA Introduction to Business Process Management 6/13/2021

Services and service-oriented architecture 60 … a service? A repeatable business task — such as check customer credit, open new account … service orientation integration? A way of integrating a business as linked services and the outcomes that they bring … service-oriented architecture (SOA)? An IT architectural style that supports service orientation … a composite application? A set of related and integrated services that support a business process built on an SOA Introduction to Business Process Management 6/13/2021

IBM’s SOA entry points are increasing focus on business process management and SOA governance � SOA does not require a specific starting point to enter the life cycle Building upon business-centric entry points: • People, process, and information SOA is enabled by IT-centric entry points: • Reuse and connectivity Increasing focus on business process management (BPM) BPM enabled by SOA: Extending IT infrastructure and management for support of the BPM life cycle SOA governance: Oversight, best practices, and control of projects for business users and IT developers An integral part of overall governance 61 Introduction to Business Process Management 6/13/2021

BPM and the SOA business-centric entry points: People, process, and information � SOA helps improve productivity by enabling collection and consolidation of information into views that facilitate interaction in a business process. 62 Introduction to Business Process Management 6/13/2021

BPM and the SOA IT-centric entry points: Connectivity and reuse 63 Introduction to Business Process Management 6/13/2021

IBM delivers core software products for all stages of the business process management life cycle: Stage 2 Stage 1 — Web. Sphere Business Modeler Gather requirements Design, model, simulate, and optimize business models Stage 2 — Web. Sphere Integration Developer Discover, assemble, test Standards-based development environment Stage 3 — Web. Sphere Stage 4 — Web. Sphere Process Server Business Monitor Integrated deployment of Business monitoring for coordinated policies action and workflow Analytics and optimization of Support human-intensive processes process steps with system. Real-time visibility into business automated steps and processes, information flows enabling process intervention and 64 Introduction to Business Process Management 6/13/2021 continuous improvement

Stage 1: Model Web. Sphere Business Modeler � Documented, auditable models � � � Create new business process models and document the processes in one tool Achieve regulatory compliance Simulation and analysis of processes � Reduce risk by simulating market changes against current process models � � � Assess impact of model changes on costs, resources, and cycle times Predict risks before going to production Define key performance indicators � � � Web. Sphere Business Modeler Measurement is the key to management Effectively utilize skilled resources Export files for use in Web. Sphere Integration Developer � 65 Reliable transfer to implementation � Close the gap between IT and business Introduction to Business Process Management users 6/13/2021

Stage 2: Assemble Web. Sphere Integration Developer � Implements process models created in Modeler without traditional mistakes � Business Process Execution Language (BPEL) describes models from Modeler. � � � Develops SOA components � Assembles components and services into composite applications for Web. Sphere Process Server execution � Dynamic BPEL processes for flexibility and responsiveness based on runtime values Streamlines development � � BPEL is a high-level language for noncoders. Web. Sphere Integration Developer Reuse components and resources Easy-to-use tool for maximum productivity � 66 One framework for integration: Eclipse Introduction to Business Process Management 6/13/2021

Development roles: Web. Sphere software platform Role Description Benefits and skill requirements Models and optimizes business processes to re-engineer existing business processes or define new business processes using Web. Sphere Business Modeler People who know the business focus on business process model ptimization Simulation and analysis skills No programming experience required Integration developer Uses visual tools to configure integration logic with existing and new applications and humans in the network using Web. Sphere Integration Developer Some basic programming experience (loops, conditions, string manipulation). Tools simplify and abstract advanced IT implementation details No Java Enterprise Edition skills required J 2 EE application developer Creates new applications and reusable components using Java development tools in Web. Sphere Integration Developer or Rational Application Developer Focused specifically on Java Enterprise Edition (J 2 EE) server implementation, such as Web. Sphere Process Server Creates reusable Java components Enterprise developer Extend legacy assets to new users and enable those assets to be used in service-oriented architectures (SOA) and as Web services using Rational Software Architect Focused on mixed workload of J 2 EE and COBOL, PL 1, and RPG environments Mainframe access enabled by Web. Sphere Business analyst 67 Introduction to Business Process Management 6/13/2021

Stage 3: Deploy Web. Sphere Process Server � Single integrated runtime � For all SOA based process automation � � Reuse existing services Create new services for future reuse Reliable, scalable, secure, open standards Web. Sphere Process Server • Rapidly change process behavior to keep pace with business requirements � Business rules: flexible processes � � State machines: instant behavior change Interface mapping and relationships Supports all aspects of process integration � � � 68 Control process execution dynamically Process flow choreography Human tasks: dynamic resource use Services: build process flows without concern for the information source details Business objects: real-time process data Adapters: tie people, applications, and information together Common Event Infrastructure: the heartbeat of monitoring activity Introduction to Business Process Management 6/13/2021

Stage 4: Manage Web. Sphere Business Monitor � Continuous process improvement Monitor real-time process instances � Real-time data exports back into Modeler � � View real-time performance Web. Sphere Business Monitor Key performance indicator scorecards � Track cost, time, and resources � Balance workloads � Create Web pages from portlets: dashboards � Business activity monitoring displays a Web page as a dashboard � Modify dashboards without coding � � Intervene in deployed processes Set situational triggers and notifications � Dynamically respond to these alerts � 69 Introduction to Business Process Management 6/13/2021

SOA governance is a catalyst for improving IT governance: Both are vital components of overall governance What does IT governance establish? Decision-making rights associated with IT � Policies and practices to control decisions � Measures that monitor their effectiveness in: � Data governance Sarbanes-Oxley Act controls What � is Implementing SOA governance? � IT security � � Extension of IT governance focused on the development of services life cycle: � Plan, define, enable, and measure Alignment between business and IT goals SOA governance prerequisites � � 70 Executive support and commitment Participation from business stakeholders Commitment that governance is essential to realizing SOA’s value Establishment and enforcement of SOA oversight elements such as decision rights, ownership, and management of the service portfolio Introduction to Business Process Management 6/13/2021

Agenda � Businesses and Business Processes � Business Innovation and Process Improvement � Business Process Management (BPM) � Business Process Management life-cycle � Design, Modeling, Execution, Monitoring, Optimization � BPM and IBM SOA Lifecycle � Summary � References 71 Introduction to Business Process Management 6/13/2021

Summary � BPM plays an important role in enterprise management � SOA is enabling the flexibilty of BPM � IBM provides methodologies and a tool suite to support implement BPM. 72 Introduction to Business Process Management 6/13/2021

Agenda � Businesses and Business Processes � Business Innovation and Process Improvement � Business Process Management (BPM) � Business Process Management life-cycle � Design, Modeling, Execution, Monitoring, Optimization � BPM and IBM SOA Lifecycle � Summary � References 73 Introduction to Business Process Management 6/13/2021

Reference � “Enterprise of the Future: The 2008 Global CEO Study” IBM Global Business Services. March 2008. � IBM Courseware of WB 171. 74 Introduction to Business Process Management 6/13/2021

Thank you! Questions 75 Introduction to Business Process Management 6/13/2021