Introduction of our story Profile of our company
- Slides: 8
Introduction of our story
Profile of our company • French company Location : Marseille Selling artistic things • Outsourcing call center in Algeria Location : the suburban of Algiers (the capital of Algeria)
Who is in the story? Gilbert Daniel’s Boss General Manager in French company Daniel Manager in French company Expatriate to Algeria Male Single Bilingual: French, English 26 years old Rihana Employee in call center In Algeria Female Single French, Arabic, English 20 years old Ali Future manager of the call center French, Arabic, English Male
What he has to do in Algeria? After his entire department is outsourced, a French novelty products salesman heads to Algeria to train his replacement. Ø Two Tasks in Algeria Accent Training Get down the MPI
How he does? • Promotion methods to encourage local partners • Reward Program to encourage local partners • Facing Crisis –power failure, the Electricity Voltage is not stable • Outsourced to Hanoi, Vietnam
Misunderstanding about culture 1. Pork product makes call center employees feel uncomfortable when Daniel explains the sausage to his workers 2. Daniel wants to drink beer but Moslems don’t drink alcohol 3. Daniel breaks some rules about Ramadan 4. When they have dinner, Daniel doesn’t know men and women should be seated separately
Experiencing Algeria • • Local Drinks B&B (Breakfast and Bed) Ramadan (Islam Fasting Month) Mosque Respecting the Islam Mores Folk Dance Romance with local girl
Outsourced to Asia ØMerged by lager company ØHanoi, Capital of Vietnam > Send Ali to be the trainer of the new call center in Hanoi
