Introduction How to Refer Who to refer to

Introduction • • • How to Refer Who to refer to? Why do we refer? What to refer? When to refer?

WASH/Shelter Referral Mechanism

How to Refer? Send an e-mail to: WASH: lebzawsh@unhcr. org Shelter: lebzashl@unhcr. org

Email should have the following information – Location/p-code/GPS coordinates – Key informant/Shaweesh name & number – Brief description of the case/issue referred – If there’s a suspected outbreak, fire • What • # of cases

Google Docs UNHCR WASH/shelter Units feed the info to Google docs. The link: https: //docs. google. com/spreadsheets/d/1 j. WA Dhzo. Hm. KMT 4 F 1 h. C 8 Uy. DOQb. EIg. CDzy. Fkszlf 6 am UGE/edit#gid=0

CC [carbon copy] UNHCR WASH/Shelter Unit will copy the partner and the donor who are responsible to respond in the area/site/cadastral

Health related Issue UNHCR Health Unit (Mona) and the Mo. H focal person will be also copied.

Follow-up WASH/Shelter Unit will follow up until that referral is completed and the case is closed.

Pending Referrals WASH Unit sends a weekly e-mail including the pending referrals. Pending WASH Referrals in 2016 # of pending Referrals * # of unclosed referrals** ACF 0 11 Intersos 2 10 LRC 10 10 Mercy Corps 1 9 NRC 0 0 OXFAM 4 5 Medair 0 2 x SCI 4 7 x WVI 0 2 GVC 4 4 Grand Total 25 60 Agency # of pending days (0 -30) x x x # of pending days (31 -60) # of pending days (more than 60) x x x *referrals which are still blank in the “Assistance provided” column **referrals which are still blank in the “date closed” column x

Who to refer to? IAMP (interagency mapping platform) is the platform where we could find all sort of information concerning informal settlements.

IAMP • • • location (GPS)/Cadastral Number of house units/individuals Partners assisting the site Key informant Name and number WASH/Shelter activities

WASH Map

Why do we refer? • Protection • To prevent a serious outbreak • Key surveillance tool to prevent possible outbreaks of WASH related diseases • Improve the life of refugees • To hold partners accountable in their activities

When to refer? • IMMEDIATELY! • It could stop something small becoming something big we can’t contain!

Implications of not referring Suspected disease outbreaks

If you identify something wrong Refer it!