Introducing the Outcomes Star Created by Triangle Consulting

Introducing the Outcomes Star™ Created by Triangle Consulting Social Enterprise Ltd Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 1

What is the Outcomes Star™? • A multi-purpose outcomes tool Provides meaningful outcomes information • Measures and supports change • Used collaboratively with service users Empowers service users and supports them in making changes Promotes a consistent, holistic, asset-based approach to keywork Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 2

Benefits of the Outcomes Star™ Structures the conversation Empowering – done with not done to For service users Encourages reflection Holistic and forward looking Visualises progress Consistent, personcentric keywork Promotes multiagency working For services and keyworkers Integral – not adding another process Provides meaningful outcomes data Readymade evidencebased tools Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 3

Example of an Outcomes Star™ • An outcome area at each point of the Star • Each outcome ‘scale’ is underpinned by a defined Journey of Change • Stars are designed to be reflective tools, completed collaboratively between service users and keyworkers Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 4

The five-stage Journey of Change Effective parenting (9 -10) Finding what works (7 -8) Trying (5 -6) Accepting help (3 -4) Stuck (1 -2) Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 5

Brief descriptions of each scale Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 6

Short illustrated scales for some versions Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 7

Detailed scales – in a User Guide or Worker guide Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 8

The Outcomes Star™ story so far • The Outcomes Star for homelessness was the first Star, developed in 2003 with St Mungo’s • Today Triangle have published around 30 versions of the Star, with more being developed • The Outcomes Star was then published in 2006 for the homelessness sector, thanks to the London Housing Foundation • Each version is developed in collaboration with services and tested with practitioners and service users • The Mental Health Recovery Star was next, in 2008, then the Work Star, Teen Star and Family Stars in 2009− 10 • The Star is widely used in the UK by charities, local authorities and NHS trusts, as well as internationally Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 9

A growing family of unique, sector-wide outcomes tools Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 10

Well-being Star™ Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 11

Spectrum Star™ Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 12

Carer’s Star™ Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 13

Using the Star and Star Online • Star licences and training are required • Star Online system available for on-screen completion and data analysis • Good implementation depends on planning, integration and support Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 14

An example: A family service and the Family Star The data captured by the Outcomes Star Table: Change by Domain (All scores) (N=1137) ‘Starting’ Score Average 4. 3 Last Score Average 6. 4 Difference in Ave. Scores 2. 1 Social networks 6. 1 7. 2 1. 1 Supporting learning 4. 6 7. 1 2. 5 Meeting emotional needs 6. 0 7. 0 1. 0 Physical health 6. 4 7. 8 1. 4 Home and money 5. 3 6. 6 1. 3 Family routine 5. 0 7. 2 2. 2 Keeping your child safe 5. 7 7. 2 1. 5 Average change 5. 4 7. 1 1. 7 Domain Setting boundaries Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 15

Star data: macro level – service, cohort and investor data Aggregated for 50 people at 12 months into their journey with project A Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 1 16 6

“There a lot of validated questionnaires out there, but no other tool that fills the space that the Star fills. It’s about more than just measuring – it’s about how you work with someone and the values and principles that underpin that. ” Dr Gavin Mellor, Director of Operations, Substance “I felt fully involved. It was clear and easy to understand focused on me as a whole person, not just as a problem. It felt like a conversation - like the first time someone had really listened to me. ” Service user comments about the Outcomes Star “The Stars are really good for breaking things down – asking the right questions and highlighting strengths as well as concerns. It’s amazing to be able to see where a service user began and the journey they have been on. ” Keyworker Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 17

Widely used across the UK and internationally • The first Star for Homelessness was published in 2006 • Today it is used by 1000 s of organisations across the UK • Including Local Authorities, NHS CCGs and Trusts, Police and PCCs, local and national charities and CICs, Community Rehabilitation Companies, Housing Associations, care providers and others • Used in Australia, New Zealand, Hong Kong, America, Canada, France, Spain, Finland, The Netherlands, Italy and translated into multiple languages Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 18

How Outcomes Stars are developed A collaborative process Scoping Final version of Star Recruit working group (20 to 30 people) and small steering group Workshop 3 Workshop 1 1 st draft of Star 4 -6 month pilot Workshop 2 and second draft Publish PDFs and add to Star Online Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 19

For more information Website: www. outcomesstar. org. uk Mail: info@triangleconsulting. co. uk Phone: +44(0) 207 272 8765 Outcomes Star. TM © Triangle Consulting Social Enterprise | www. outcomesstar. org. uk 20