Introducing BCM 3 0 NORTEL NETWORKS CONFIDENTIAL BCM

Introducing BCM 3. 0 NORTEL NETWORKS CONFIDENTIAL

BCM 3. 0 : GA December 7 th, 2002 Two New H/W Platform to address cost and scalability BCM 400 ØIncreased efficiency of DS-30 resource utilization for digital stations ØDoubles the effective number of digital stations on a system ØIVR Run Time Engine ØIntegrated run time engine on the BCM ØLeverage Portal IVR solutions and Professional Services Organization Silent Monitor for Call Center ØAvailable on Basic or Professional Call Center ØSilently monitor individual agent desktops ØAllows continuous monitoring capability without interruption of call termination/initiation • BCM NCM Phase 2 ØIncreased multi-site management capabilities • Enhanced Telephony routing Ø Ability to route on 12 digits ØThe ability to route on three routes rather than just primary and alternate BCM 200

BCM 3. 0 Content (Continued) IP Sec Client ØCurrently support branch-to-branch or branch-to-HQ with tunneling between BCM’s or between a BCM and Contivity server. This client support would provide VPN benefits to stand-alone small sites. Partial VLAN Support ØDistribution of VLAN ID’s from DHCP Server to IP Sets (802. 1 q) CSE 1000 Release 2. 0 Compatibility ØNew Transport Mechanism & Encapsulation Format for MCDN ØGatekeeper Interoperability IPT 3. 0 Compatibility/Interoperability ØNext ITG Release on Meridian IP Set Hot Desking ØAllow an IP Set to Adopt Configuration of Another IP Set Multi-Level Unified Manager Administration ØDefine Multiple User Groups with Different Permissions for Unified Manager ØE. g. Admin. User. Group may have Write Acess to all UM Menus While End. User. Group Might Have Only Write Access to Telephony/Set Data Serviceability Enhancements ØBCM Monitor Tool – Overall System Hardware & Software Monitor; Details of MSC, PEC, CPU, Memory, Software Load, Voice Channel Use, IP Devices; Numerical & Graphical Usage Indicators ØField Installable WAN; Field Installable MSC New Try ‘N Buy Keycode – Voice Messaging Mailbox

BCM 3. 0 Product Description BCM 400 Platform Features 4 Bays for Media Bay Modules · Lower Total Cost of Ownership – Reduced Need for Expansion Cabinet · Lower Installation, Setup & Support Cost/Time – One Box Mounting, Power, Cabling Two Slide Out Trays · Base Function Tray – Computer Mainboard with CPU, RAM, 2 10/100 Base. T Ethernet Ports, Riser Card for MSC & Field-Installable WAN, Modem (NA Only), Programmed Hard Drive on Standard · Advanced Function Tray – Houses RAID Redundancy Options; Allows RAID Upgrade from Standard · Base Function Tray Available as Spare for Field Replacement (without MSC, see below) MSC With 2 PEC-III · Expand to Four PEC-III · Field Replaceable MSC Expand with Expansion Cabinet BCM 400

BCM 3. 0 Product Description BCM 200 Platform Product Concept Half-size version of BCM 400 Supports 2 Media Bay Modules Same Features & Services – Full 3. 0 With 1 PEC-III, Grow to 2 Expansion Cabinet Not Supported Configuration Options Proposed Analog X Analog 4 x 8 pricing from Digital X Analog $495 per user* T 1 x 8, BRIx 8 Analog X Digital Mix X Digital 4 x 16, 8 x 32 T 1 + 4 x 16, BRI + 4 x 16 BRIx 16, T 1 x 32, PRIx 32

BCM 3. 0 Product Description BCM 200 Platform Capability Station Capacity Call Server Application Server CTI Server CDR Routing Vo. IP Gateway Policy Client VPN Server IP Proxy Server Access Multiplexer Mobility BCM 200 32 Yes Yes Yes

BCM 3. 0 Program: Multi-site Mgmt Phase 2 Centralized Installer (on-site or staged) Alarm Monitoring / Policy Mgmt– BCM SNMP traps / alarms in NM framework , Unified Manager launch from framework, OPS for Policy. IP WAN Wizards + Unified Manager – Complete element Management, including Backup / Restore Utility Database, Configuration and Moves/Adds / Changes NCM for BCM with launch to Unified Manager and Desktop Asst. Pro PSTN On-site • On-site download of config from laptop/CD/WAN with staging option • Wizard / Unified Manager • User programming of tel set via Desktop Asst. Pro • Remote label printing Legend BCM 2. 5 BCM NCM Phase 1 BCM 3. 0 NCM Phase 2 Remote • IP remote access to full management tool suite (dial-up or always-on) • Single System Database for all BCMs in network • Full System Inventory (includes active lines / sets) • Scheduled and Reliable Configuration Backup / Restore • Configuration File Management • Configuration reporting / printing tool: • system / network inventory • network telephone directory • system IDs • LAN / WAN interface summary • system quickstart parameters • Single System Database for all BCMs in network • Configuration compare – database to actual system • Software application patch distribution and upgrade • Multi-site Distribution of: • greetings, business hours, CCR trees, IVR scripts • password changes • system software patches (including all apps) • system routing configurations (voice / data) • restrictions and filters

Solution Scenarios ü Network Configuration Manager F NCM Server/Client at NOC/TAC Center F NCM Agent on BCM – Keycoded F Supports Multi-Site Programming Changes èAA & CC Greetings èAA Hours of Operation èCCR Trees èVo. IP Remote Gateway èIVR Scripts èCore Telephony èApply Keycodes èSchedule Changes

Network Configuration Manager 2. 0 Solution Scenarios F NCM Server/Client at NOC/TAC Center F NCM Agent on BCM – Keycoded F Supports Multi-Site Programming Changes èAA & CC Greetings èAA Hours of Operation èCCR Trees èVo. IP Remote Gateway èIVR Scripts èCore Telephony èApply Keycodes èSchedule Changes

BCM 3. 0 Program: IVR Strategy Based on the Nortel’s Portal Solutions (Periphonics) IVR portfolio Leverage Portal Solutions Know- How and Expertise § Proven Technology and Market Leadership § Periphonics consistently #1 or #2 market position § Existing Development Tools and Professional Services Organization Expand BCM Office-in-a-box strategy § Integrates the IVR functionality of VPS/MPS with existing BCM features § Optimized Size for SMB Market wiith High Level of Interoperability Resource Sharing of BCM platform § IVR on BCM is a software-only IVR solution, no dedicated hardware resources § Low total cost of ownership Support Infrastructure § Leverage BCM and Portal Solutions pre and post sales support. § PSO, ITAS, existing collateral, training etc. IVR Futures § Future considerations; Voice forms, Speech recognition, evolution to Voice. XML.

IVR on BCM Two Components 1. IVR Run Time Engine • Pre-installed as part of BCM 3. 0. • Keycoded to enable IVR channels/ports 2. IVR Application Development • Application Development tools. • Graphical development environment, emulator, training • Application development available from: Portal Solutions Professional Services Organization, • 3 rd Party developers, or • Qualified customer (must invest in tools training etc. ) Customer PSTN/IP Network BCM with integrated MPS 100 IVR functionality LAN • Host

Nortel IVR Product Positioning MPS 1000 Size Channels / Ports MPS 100 IVR on BCM • 1000’s of ports • Up to 96 ports • Up to 24 ports Functionality

BCM 3. 0 Upgrades Solution Scenarios BCM 3. 0 Upgrade IP WAN BCM 3. 0 Upgrade Kit PSTN Upgrade Improvements On-site Remote Upgrade Paths • BCM 2. 5 to 3. 0 • BCM 2. 5_Feature Pack 1 to 3. 0 • For BCM 2. 0 Platforms – Replace 8. 4 GB Hard Drive with 20 GB BCM 3. 0 Hard Drive • Core Firmware Upload to MSC 10 Minutes (Previous 45 minutes) • Simpler/Faster – Total Estimated Time ~65 Minutes • New Partition Scheme – 8 Partitions for Faster Future Upgrades & Recoverability