Intro to Knowledge management Course outline Knowledge management

Intro to Knowledge management Course outline

Knowledge management Scopus domain analysis Computer science Management Behavior sciences

KM definitions • Knowledge management is the process of capturing a company’s collective expertise wherever it resides – • in databases, or paper, or in people’s heads – and distributing it to wherever it can produce the biggest payoff (Hibbard, 1997)

Where does corporate knowledge reside? 26% Paper Documents 42% Employee’s Brains 20% Electronic Documents 12% Electronic Knowledge Base

More definitions • Knowledge is a fluid mix of framed experience, values, contextual information, and expert insight that provides a framework for evaluating and incorporating new experiences and information. It originates and is applied in the minds of knowers. In organization, it often become embedded not only in documents or repositories but also in organizational routines, processes, practices and norms. • Leveraging collective wisdom to increase responsiveness and innovation • Collective intelligence

Knowledge management

Knowledge management components Knowledge management: explicit strategies, tools and practices applied by management that seek to make knowledge a resource for the organization • People • Organization • Technology

Analysis • Decomposition • Perspective taking

Knowledge management process

What will KM do for an organization? • Reduce the time it takes for us to find information • Makes us more efficient/productive • We can share best practices to ensure that we replicate success • Reduce the costs of training • Help us keep from making the same mistake • “A crisis is a terrible thing to waste. ” • Because we have a sense of who knows what, we can call on others to help us solve problems • Sustainable competitive advantage

Class intro • Why knowledge management now? • Intellectual and intangible assets • The prominent role played by ICT • Why in LIS? • Knowledge in documentation • Knowledge embedded in scholarly communities • A cognitive/behavioral science approach

Class Modules • • • Knowledge economy and knowledge worker Knowledge in individuals Knowledge in organizations Knowledge in teams Knowledge in market Knowledge audit Knowledge sharing Knowledge creation Knowledge dissemination/diffusion of Innovation

Concept map

Concept map

KMS • A knowledge management system is a virtual repository for relevant information that is critical to tasks performed daily by organizational knowledge workers.

Forum • A place out of door

Word. Press/Joomla • A content management System • Software that enables one to add and/or manipulate content on a Web site. • to create, edit, manage, and publish content in a consistently organized fashion. • CMSs are frequently used for storing, controlling, versioning, and publishing industry-specific documentation such as news articles, operators' manuals, technical manuals, sales guides, and marketing brochures.

Joomla project • • • KM http: //cms. lis. ntu. edu. tw/~km 100101/joomla http: //cms. lis. ntu. edu. tw/~km 100102/joomla http: //cms. lis. ntu. edu. tw/~km 100105/joomla http: //cms. lis. ntu. edu. tw/~km 100106/joomla http: //cms. lis. ntu. edu. tw/~km 100107/joomla http: //cms. lis. ntu. edu. tw/~km 100108/joomla http: //cms. lis. ntu. edu. tw/~km 100109/joomla http: //cms. lis. ntu. edu. tw/~km 100110/joomla

Knowledge audit • “If HP knew what HP knows, we would be three times as profitable” Lew Platt, former CEO of HP. • A review of the organization’s knowledge assets (codified as well as implicit)and associated knowledge management systems