Interviewing The art of productive listening Interviewing A

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Interviewing The art of productive listening

Interviewing The art of productive listening

Interviewing • A conversation with a purpose (Lindloff and Taylor, 2011, pp. 170 -175).

Interviewing • A conversation with a purpose (Lindloff and Taylor, 2011, pp. 170 -175).

Interviewing • A conversation with a purpose – Understanding the subject’s experience and perspective

Interviewing • A conversation with a purpose – Understanding the subject’s experience and perspective through stories, accounts, and explanations

Interviewing • A conversation with a purpose – Understanding the subject’s experience and perspective

Interviewing • A conversation with a purpose – Understanding the subject’s experience and perspective through stories, accounts, and explanations – Learning the language forms used by the subject

Interviewing • A conversation with a purpose – Understanding the subject’s experience and perspective

Interviewing • A conversation with a purpose – Understanding the subject’s experience and perspective through stories, accounts, and explanations – Learning the language forms used by the subject – Gathering information about things that cannot be observed otherwise

Interviewing • A conversation with a purpose – Understanding the subject’s experience and perspective

Interviewing • A conversation with a purpose – Understanding the subject’s experience and perspective through stories, accounts, and explanations – Learning the language forms used by the subject – Gathering information about things that cannot be observed otherwise – Verifying and validating information obtained otherwise

Interviewing Strive to find a protected time and a protected place (in which the

Interviewing Strive to find a protected time and a protected place (in which the subject won’t get interrupted, distracted, or anxious).

Interviewing Ask for permission to record the interview

Interviewing Ask for permission to record the interview

Interviewing Ask for permission to record the interview - Be sure to avoid technical

Interviewing Ask for permission to record the interview - Be sure to avoid technical problems and don’t draw attention to the recording device.

Interviewing If your interview will be Computer mediated, consider the virtues and problems of

Interviewing If your interview will be Computer mediated, consider the virtues and problems of synchronous (chat, skype) and asynchronous (email) approaches.

Rapport Introduction: “I am studying X. I’d like to learn how (or others in

Rapport Introduction: “I am studying X. I’d like to learn how (or others in your group) think and feel about these topics. There is no right or wrong response to these questions. Please express your views in your own words. I have a set of questions that I’d like to cover in the time we have. Take as much time as you need to answer questions and feel free to bring up questions or issues that are relevant, but maybe I simply didn’t know enough to ask. ”

Rapport Encourage:

Rapport Encourage:

Rapport Encourage: - Pull talk from the other person: could you say more about

Rapport Encourage: - Pull talk from the other person: could you say more about that? Could you elaborate? Could you give an example?

Rapport Encourage: - Pull talk from the other person: could you say more about

Rapport Encourage: - Pull talk from the other person: could you say more about that? Could you elaborate? Could you give an example?

Rapport Encourage: - Pull talk from the other person: could you say more about

Rapport Encourage: - Pull talk from the other person: could you say more about that? Could you elaborate? Could you give an example? - Ask a clarifying question: When you say that… do you mean x?

Rapport Encourage: - Pull talk from the other person: could you say more about

Rapport Encourage: - Pull talk from the other person: could you say more about that? Could you elaborate? Could you give an example? - Ask a clarifying question: When you say that… do you mean x? - Ask open-questions: How do you feel about X (rather than “Do you think that Y is the case about X”).

Rapport Encourage: - Pull talk from the other person: could you say more about

Rapport Encourage: - Pull talk from the other person: could you say more about that? Could you elaborate? Could you give an example? - Ask a clarifying question: When you say that… do you mean x? - Ask open-questions: How do you feel about X (rather than “Do you think that Y is the case about X”). - Paraphrase: Restate the subject’s meaning in your own words to check accuracy

Interview Plan

Interview Plan

Interview Plan Start with some open, broad questions. Deal with specifics and any difficult

Interview Plan Start with some open, broad questions. Deal with specifics and any difficult questions in the middle. End on a positive note and offer a “cool down” conclusion at the end. Consider writing about 20 questions for an hour long interview.

Interview Plan Opening, non-directive questions

Interview Plan Opening, non-directive questions

Interview Plan Opening, non-directive questions - Tour questions: Can you give me a sketch

Interview Plan Opening, non-directive questions - Tour questions: Can you give me a sketch about how you got involved with X?

Interview Plan Opening, non-directive questions - Tour questions: Can you give me a sketch

Interview Plan Opening, non-directive questions - Tour questions: Can you give me a sketch about how you got involved with X? Are there some stand-out moments or memories of X?

Interview Plan Opening, non-directive questions - Tour questions: Can you give me a sketch

Interview Plan Opening, non-directive questions - Tour questions: Can you give me a sketch about how you got involved with X? Are there some stand-out moments or memories of X? - Probing questions (ask for more detail): Can you tell me more about that? I bet you were surprised when she said that. Wow, how did you respond?

Interview Plan Opening, non-directive questions - Tour questions: Can you give me a sketch

Interview Plan Opening, non-directive questions - Tour questions: Can you give me a sketch about how you got involved with X? Are there some stand-out moments or memories of X? - Probing questions (ask for more detail): Can you tell me more about that? I bet you were surprised when she said that. Wow, how did you respond? - Example or instance: Can you give me an example of a time when X?

Interview Schedule Finishing up:

Interview Schedule Finishing up:

Interview Schedule Finishing up: - Only ask sensitive questions after you’ve established a good

Interview Schedule Finishing up: - Only ask sensitive questions after you’ve established a good rapport (and have gotten everything else you were hoping for? )

Interview Schedule Finishing up: - Only ask sensitive questions after you’ve established a good

Interview Schedule Finishing up: - Only ask sensitive questions after you’ve established a good rapport (and have gotten everything else you were hoping for) - Tie up loose ends: “I’d like to ask you about something you mentioned earlier”

Interview Schedule Finishing up: - Only ask sensitive questions after you’ve established a good

Interview Schedule Finishing up: - Only ask sensitive questions after you’ve established a good rapport (and have gotten everything else you were hoping for? ) - Tie up loose ends: “I’d like to ask you about something you mentioned earlier” - Give the subject an opening: Is there anything we’ve missed that you’d like to mention?

Interview Schedule Finishing up: - Only ask sensitive questions after you’ve established a good

Interview Schedule Finishing up: - Only ask sensitive questions after you’ve established a good rapport (and have gotten everything else you were hoping for? ) - Tie up loose ends: “I’d like to ask you about something you mentioned earlier” - Give the subject an opening: Is there anything we’ve missed that you’d like to mention? - Note: Sometimes interesting things are said after the “official” end of the interview.