Interview Skills Training Kathleen Campbell APAC Regional Recruitment

Interview Skills Training Kathleen Campbell APAC Regional Recruitment Manager, Microsoft

Agenda • The Recruitment Continuum • Understanding the Recruitment Transaction • Interview Roadmap – CV Development – Getting Noticed – Interviews • Best candidates vs. Best employees • Competency Based Recruitment

The Recruitment Continuum Selecting the right people for the right jobs Searching for the right people to meet business needs New employee orientation Company Recruitment Cycles Defining the new business needs for your team Succession planning for departures from your team Developing your team’s skills and experience

Mindset Stage for Hiring Manager Mindset Stage for Candidate Networking externally Networking internally Performance Management Career Development Passive candidate Not looking for a new role Planning for future departure from current team Defining the new business needs for your team Preparing to buy talent Preparing to sell your team Preparing to sell this job Preparing to sell Microsoft Preparing to sell yourself as a Manager Preparing to sell talent Preparing to buy a new team Preparing to buy a new job Preparing to buy a new company Preparing to sell self as an Employee Defining his/her new needs Searching for the right people to meet business needs Looking to buy talent Ready to sell your team Ready to sell this job Ready to sell Microsoft Ready to sell yourself as a Manager Looking to sell talent Ready to buy a new team Ready to buy a new job Ready to buy a new company Ready to sell self as an Employee Searching for the role, company and manager to meet needs Selecting the right people for the right jobs Making purchase decision Selling to unique needs of talent Making purchase decision Buying the best match to need Selecting the right role, company and manager New employee orientation Confirming your purchase decision Confirming talent’s purchase decision Confirming his/her purchase decision Confirming your purchase decision New employee orientation Developing your team’s skills and experience Developing your purchase decision Preparing to sell/buy again Developing skills and experience NEGOTIATION AND Networking externally Networking internally Performance Management Career Development Passive Hiring Manager Not looking to hire RETENTION Succession planning for departures from your team

CV Development Resumes – Curriculum Vitae • Soft copy application unless otherwise specified in advert • No more than 3 pages – bullet points • Typed and clearly presented • No colours; fonts; graphics; clip art • Keywords (for database search) • Do include multiple contact details • Bring a copy to interview • Advance reference checking

Getting Noticed. . . • • Make direct applications where possible Don’t waste money on hard copies & postage Present well to agencies Don’t contact all agencies – be selective Be ready to consider all employment options Utilise online job board agencies Utilise Employee Referral Options Own your own job search!

Interviews • • • Master your telephone interview techniques Be on time Have good/smart questions prepared for your interviewer Have a pen and paper Read the description fully Visit company web page – Research Bring samples to demonstrate your skills if appropriate Be honest and be yourself Don’t let nerves control your interaction (they are just people!) Practice

Attitude Skills YOU Presentation Desire To Learn The Difference Factor

Attitude WHAT DO I LOOK FOR IN CANDIDATES? • Friendly positive attitude • Team worker • Hunger/thirst to learn new things • Honesty and ethics • Self-confidence • Breadth of experience • Right attitude towards money • Respect for Managers & others • Creativity and original thinking • Someone who proves they can work hard • Excellent communication skills • Relevant skills/qualifications/experience • Tenacity and determination • Religious vs. Agnostic in Technical Beliefs WHAT MAKES ME SAY “NO-HIRE”? • Poor listening skills • Over confidence (arrogance) • Poor communication skills • Bad attitude towards managing conflict • Lack of self critical • Mobile phones left on • Obsequious • “Money is #1 priority” • “I have learnt all I need to know” • Lack of creativity or ability to think outside the box • Stronger candidates available • Dishonesty or unethical actions • Inability to say ‘I don’t know’ • Poor presentation • Incomplete CV • Lack of genuine interest in the role • Religious vs. Agnostic in Technical Beliefs

Desire to Learn Formal Learning Informal Learning Desire to Break & Fix Willingness to try something new Hunger to learn from others Learn the competition Retrospective wisdom Ability to demonstrate

The Difference Factor What makes you so special? Travel Extra-curricular activities Sports Hobbies Community Service Awards 2 nd Languages Responsibilities Passions

Skills Technical Skills Non-Technical Skills University Qualifications MSCE Qualifications (& equivalent) Self-taught skills Networking Web languages Reading – online subscriptions Betas & Testing Competitive Knowledge Demonstrations & Industry Events Presentation Skills Debating and Negotiation Selling Skills Customer Service Project Management Writing Skills Team working Skills Planning & Organisation Competitive Knowledge Understanding Business & Industry

Presentation Telephone – write down what you want to ask A good clear CV with no spelling errors Better to be over dressed than too casual Careful with: jewelry; perfume; tissues; scarves; Accepting “coffee” Practice presenting answers at a whiteboard Public Speaking* Good eye contact & communication skills Business cards Good handshake skills Build your network – stay in touch

Hiring the Best Candidates • Good first impressions • Prepared, on-time • Seem interested • Friendly, out-going • Give complete responses • Have skills and experience • Assertive, confident • Well-groomed • Education Best Employees • Achieve, exceed results • Committed – don’t give up • Always prepare fully • Go out of way to help others • Initiative to improve things • Plan, organize, anticipate • Initiative to learn • Work well with others • Creative • Problem solvers • Take feedback

Comps Must Be Present FIRST Job Related Core Comps: Core Talents and Company Values = Successful Interviewing Model Technical and Functional Skills Core competencie s Smart Core competencie s Works Hard Gets the Right Things Done Core competencies Passion for Technology and Business Flexible FOUNDATION Company Values: Integrity and Honesty; Open and Respectful; Self-Critical; Big, Bold Challenges; Passion; Accountable

Questions Thank you