INTERPERSONAL CONFLICT 11 Floyd Interpersonal Communication 3 e

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INTERPERSONAL CONFLICT 11 Floyd, Interpersonal Communication, 3 e ©Mc. Graw-Hill Education. All rights reserved.

INTERPERSONAL CONFLICT 11 Floyd, Interpersonal Communication, 3 e ©Mc. Graw-Hill Education. All rights reserved. Authorized only for instructor use in the classroom. No reproduction or further distribution permitted without the prior written consent of Mc. Graw-Hill Education.

[ Our Agenda • The Nature of Interpersonal Conflict • Conflict in Personal Relationships

[ Our Agenda • The Nature of Interpersonal Conflict • Conflict in Personal Relationships • Power and Conflict • Managing Interpersonal Conflict ©Mc. Graw-Hill Education. ]

[ The Nature of Interpersonal Conflict Interpersonal conflict is an expressed struggle ] between

[ The Nature of Interpersonal Conflict Interpersonal conflict is an expressed struggle ] between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals ©Mc. Graw-Hill Education.

[ The Nature of Interpersonal Conflict (Characteristics) Points to remember from that definition: •

[ The Nature of Interpersonal Conflict (Characteristics) Points to remember from that definition: • Conflict is an expressed struggle ] • It occurs between two or more interdependent parties • It is about goals that the parties perceive to be incompatible • It arises over perceived scarce resources • It includes interference ©Mc. Graw-Hill Education.

[ Conflict in Personal Relationships In relationships, conflict. . . • Is natural ]

[ Conflict in Personal Relationships In relationships, conflict. . . • Is natural ] • Has content, relational, and procedural dimensions • Can be direct or indirect • Can be harmful • Can be beneficial ©Mc. Graw-Hill Education.

[ Conflict in Personal Relationships (Marriage) Common topics of conflict in marriage • Personal

[ Conflict in Personal Relationships (Marriage) Common topics of conflict in marriage • Personal criticisms • Employment • Finances • In-laws • Chores • Sex • Children • Use of time ©Mc. Graw-Hill Education. ]

[ Conflict in Personal Relationships (Sex) Sex and gender affect conflict • Girls and

[ Conflict in Personal Relationships (Sex) Sex and gender affect conflict • Girls and women are encouraged by gender socialization to “play nice” and avoid conflict • Boys and men are encouraged to engage in conflict directly, using competitive or aggressive behaviors, but also not to hurt women • Passive aggression and demand-withdraw patterns frequently characterize conflict between women and men ©Mc. Graw-Hill Education. ]

[ Conflict in Personal Relationships (Culture) Culture can affect conflict • Individualistic cultures teach

[ Conflict in Personal Relationships (Culture) Culture can affect conflict • Individualistic cultures teach people to stand up for themselves in the face of conflict ] • Collectivistic cultures encourage accommodation, rather than conflict, to preserve group harmony • Language used during conflict can differ between lowand high-context cultures • Cross-cultural conflict is common because of different traditions and expectations ©Mc. Graw-Hill Education.

[ Conflict in Personal Relationships (Online) Conflict can be common online ] • The

[ Conflict in Personal Relationships (Online) Conflict can be common online ] • The disinhibition effect encourages people to say or do things online that they would not in person • This can encourage new conflicts or inflame existing ones • Several communication strategies can help people avoid or manage conflict in online settings ©Mc. Graw-Hill Education.

[ Power and Conflict Power is the ability to influence or control other people

[ Power and Conflict Power is the ability to influence or control other people or events • Power is context-specific • Power is always present • Power influences communication • Power can be positive or negative • Power and conflict influence each other ©Mc. Graw-Hill Education. ]

[ Power and Conflict (Forms) French and Raven’s five forms of power • Reward

[ Power and Conflict (Forms) French and Raven’s five forms of power • Reward power • Coercive power • Referent power • Legitimate power • Expert power ©Mc. Graw-Hill Education. ] © Chip Somodevilla/Getty Images

[ Power and Conflict (Sex and Gender) Sex and gender influence power • Patriarchy

[ Power and Conflict (Sex and Gender) Sex and gender influence power • Patriarchy is a common organizing principle for human societies • Several nations have female heads of state and women in powerful positions • Masculinity and femininity express different messages about power ©Mc. Graw-Hill Education. ]

[ Power and Conflict (Culture) Culture influences power • People in high-powerdistance cultures accept

[ Power and Conflict (Culture) Culture influences power • People in high-powerdistance cultures accept power differences as normal, even desirable • People in low-powerdistance cultures often question power differences ©Mc. Graw-Hill Education. ] © Amos Morgan/Photodisc/Getty Images, RF

[ Managing Interpersonal Conflict Gottman’s Four Horsemen of the Apocalypse • Criticism • Contempt

[ Managing Interpersonal Conflict Gottman’s Four Horsemen of the Apocalypse • Criticism • Contempt • Defensiveness • Stonewalling ©Mc. Graw-Hill Education. ] © Davis Freeman/Queerstock, Inc/Alamy, RF

[ Managing Interpersonal Conflict (Strategies) Strategies for managing conflict • Competing • Avoiding •

[ Managing Interpersonal Conflict (Strategies) Strategies for managing conflict • Competing • Avoiding • Accommodating • Compromising • Collaborating ©Mc. Graw-Hill Education. ] © Banana. Stock/Punch. Stock, RF