INTERPERSONAL COMMUNICATION San Diego NITM 2015 WHY INTERPERSONAL
- Slides: 28
INTERPERSONAL COMMUNICATION San Diego NITM 2015
WHY INTERPERSONAL COMMUNICATION? “Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand. ” — General Colin Powell “The single biggest problem in communication is the illusion that it has taken place. ” — George Bernard Shaw
AT YOUR TABLE, THINK ABOUT: ▪ What do I want to get out of this session? ▪ Write down your answers.
AGENDA Style (for you and others) § Perspective (thoughtful analysis) § Context and adaptability (what works when) § Channels (what forms it takes) §
STYLE Many ways to think about it ▪ Identify your style ▪ Start to apply new knowledge ▪
COMMUNICATING STYLES SURVEY Dr. Paul Mok, founder of CST and TAP ▪ Patented tool based on Carl Jung’s work ▪ Administered to 5+ million people in 5, 000+ organizations ▪ Used for training, development, conflict management, & team-building ▪
SURVEY INSTRUCTIONS ▪ ▪ ▪ Take and score your survey Don’t agonize; go with your gut feeling Rank: 6, 4, 3, 1 Score when you’re through Raise your hand for help
SURVEY SAYS… • • • It’s time to interpret your scores… but first: Everyone has all 4 styles No one style is better than another Self-assessment is subject to bias Can change depending on your conditions
RECORD YOUR SCORES ▪ Your style under favorable (normal) conditions Dominant ▪ Secondary ▪ ▪ Your style under stressful conditions Dominant ▪ Secondary ▪
DO YOU SEE YOURSELF?
GROUP EXERCISE Leave things at your table ▪ Get with others who share your type under stress ▪
GROUP EXERCISE Develop your “Top 5 Tips for Communicating with a _____” ▪ Please think quietly for a few minutes, then share with your group ▪ Record to flip charts ▪ Be ready to share your tips, on a flip chart, with full group ▪
TIME FOR A BREAK…
“TOP 5 TIPS” FOR EACH STYLE Report out ▪ Listen to each perspective ▪ Additions? ▪ Questions and discussion with full group ▪
PERSPECTIVE • The real payoff is in what you do with this information. Apply this to: • Observe • Categorize • Connect
DO YOU SEE OTHERS?
CONTEXT AND ADAPTABILITY ▪ The goal is to connect ▪ Connect by style-flexing ▪ Style-flex to be in-sync; not to manipulate ▪ Be conscious of strengthening a style
COMMUNICATION STYLE PLAN Goal: Reflect and apply ▪ Consider 2 -3 people you work with regularly ▪ Guess each person’s primary and backup styles ▪ How will you communicate with them differently? ▪
EXERCISE: THINK, PAIR, SHARE Think - Pair - Share around your communication style plan ▪ Provide feedback and switch ▪ Apply the perspective of others to your interactions with your colleagues ▪
WHERE ARE WE NOW? Style is pervasive… • Understand your strengths and blind spots • Develop skill so you can stretch to meet others •
YOUR ROLES MAY INCLUDE: ▪ ▪ ▪ Manager Technical lead Cross-functional team leader Peer coach What else?
YOUR CHANNELS MAY INCLUDE: ▪ ▪ ▪ One-on-one conversations Team meetings Large group presentations to your division Email message to campus What else?
APPLY STYLES TO YOUR COMMUNICATION CHANNELS ▪ Message. What are my messages? ▪ ▪ Which one is the most important? Audience. To whom am I talking? What keeps them up at night? ▪ Why do they care about my message? “WIIFM? ” ▪ ▪ Story. ▪ What will reach them--and bring them to my message?
REFLECT • Within 2 weeks… How will I begin? ▪ Who will I ask for support? ▪ The first thing I will do is: ▪ On what date will I review this? ▪
NEXT STEP: A GENTLE NUDGE 3 x 5 card ▪ Be specific ▪ Self-address an envelope ▪ Hand it in ▪
QUESTIONS?
- Sally nitm
- Pictures
- Interpersonal communication is contextual
- What is mass communication
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