Interpersonal Communication BUSINESS COMMUNICATIONS Business Communications 2 by
Interpersonal Communication BUSINESS COMMUNICATIONS Business Communications 2 by Karen Mc. Murray is licensed under a CC BY 4. 0 license.
Agenda • Introduction to the ticket out • A story class activity • Reflective Writing • Break out rooms • Submit Reflective writing • Housekeeping
Interpersonal Communication ●Interpersonal communication is the exchange of information through verbal and non-verbal messages.
Story Time - Instructions o Some of you are observers and some of you are participants o Observers should already have paperwork ready o If you are an observer, you stay in the main room here and take notes on the sheets you have printed out. o If you are a participant, you will be put in a breakout room until I bring you back. When you are brought back you will be told a story and your job is to tell that story to the next person brought back into the room. We will do this four times. I will then tell the fifth person the story again and a change will take place.
The Story (Version 1) "Red barns and green corn are perfect together" by Princess Me. Leia is licensed under CC BY-NC-SA 2. 0
The Story (Version 2) "Raven" by mizmak is licensed under CC BY-NC-ND 2. 0
Reflective Writing ● Reflective writing is a way for us to look at something we did and make sense of it ● It is a time to reflect on something we did in class ● The expectation today is you will do some writing in class after we have an activity which means you need some way to write
Reflective writing – 10 minutes ● Take time to answer the following questions: ● What happened in the activity? ● What are some things you noticed about the one way communication? ● What are some things you noticed about the two way communication group? Did anything stand out as effective for understanding in any of the interactions? ● What does this show us about communication?
Breakout Rooms Share one insight from the activity with your group from the story exercise
Strategies for Two Way Communication The Initiator As the initiator, seeking clarification helps you know if your message is being understood as intended Some of the ways to ask for this explicitly are: ○ ○ ○ Is there something about this I can clarify? What do you think about this? How do you think you might move forward knowing this information now? Do you have any questions for me? This part of what I said seems tricky – how do you understand it? Can you tell me what you think I said? Paraphrasing takes away the edge that questions can create in our communication ….
Strategies for Two Way Communication The Receiver As the receiver, seeking clarification helps you know if you are understanding the message as intended. Some of the ways to ask for this explicitly are: ◦ ◦ ◦ ◦ What I heard you saying is. . . A question I have for you is. . . Part of what you said seems tricky – can you repeat the part on …? Am I right to think that, knowing this information, I'll move forward by. . . Can you give me an example? When you said. . . , what did you mean? Could you repeat. . . ?
Practice Clarifying The wheel of names is going to select 2 -3 names and you must clarify this lesson in one of the ways suggested, such as. . . • • What I heard you saying is. . . A question I have for you is. . . Part of what you said seems tricky – can you repeat the part on …? Am I right to think that, knowing this information, I'll move forward by. . . Can you give me an example? When you said. . . , what did you mean? Could you repeat. . . ?
Strategies for Two Way Communication Paraphrasing in writing ●Purpose of paraphrasing in conversation o To summarize and organize a person's thinking o Acknowledge sender o Clarify meaning Good paraphrasing does not change the intended meaning of the sender. It simply reflects the message back to the sender.
●A listener can ask for clarification when they Practice Written Paraphrasing In chat, each of you needs to paraphrase the message: cannot make sense of the speaker's responses. Sometimes, the messages that a speaker is attempting to send can be highly complex, involving many different people, issues, places and/or times. Clarifying helps you to sort these out and to also check the speaker's priorities. ●Through clarification it is possible for the speaker and the listener to make sense of these often confused and complex issues. Clarifying involves genuineness on the listener's part and it shows speakers that the listener is interested in them and in what they have to say. ● From: https: //www. skillsyouneed. com/ips/clarification. html
Housekeeping ●Class ends when you submit your reflective writing in the assignment drop box ●This week: ○ Complete the Psychology Today Listening Skills Test ○ Discussion contribution Feedback to a Friend ○ View the paraphrasing resources and complete the paraphrasing flip grid assignment
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