Internet Services Dedicated Internet Enterprise Business Unit Network

Internet Services – Dedicated Internet Enterprise Business Unit Network Services Marnus Kok September 2013 1 C 2 Vodafone Confidential | 21 November 2020

Vodacom Services Portfolio for Business Access Services Wireless Solutions Wi. MAX Microwave Wi. Fi Network Services Mobile Solutions Fixed Line Solutions Satellite ADSL Leased Lines Mobile Data Fibre Unified Communications Access Point Names Machine to Machine Hosted Services “In the Cloud” Internet Services VPN Solutions Voice Solutions Video Solutions Dedicated Internet MPLS VPN Mobile Voice Boardroom Video Collaboration Hosting Mail & Messaging Perimeter Security Vo. IP Desktop Video Collaboration Managed Operating Systems Managed Business Applications Email Security PBX Mobile Video Collaboration Managed Storage Mobile Applications Web Security Managed Back-up Machine to Machine Applications Broadband Internet Hosted Call Centre 2 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] Disaster Recovery 11/21/2020

Internet Services Vodacom’s Business Services division is made up of various towers of operations, with business units responsible for different areas of development, management and support. The Internet Services Business Unit focuses on delivering premium Business Internet Services, over a range of different Layer 2 and Layer 3 Access mediums. Different Internet Access offerings are available, based on customer requirements with optional service level agreements associated in regards to availability, latency, packet loss and contention ratios. In order to cater for various customer requirements, Vodacom has developed the following two categories of Internet access services: • BIA – Broadband Internet Access • DIA – Dedicated Internet Access These offerings meet the requirements of various market segments, namely: • • 3 Enterprise/Corporate SMME/So. Ho Business Partner Resellers CPP Channel [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

Dedicated Internet Access - DIA 4 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

DIA – Product Overview • What is meant by Dedicated Internet Access (DIA)? • Dedicated Internet Access means that the access bandwidth with which a customer connects to our core-network is NOT shared. It is made fully available only to that customer. • DIA is offered as a blended service over multiple cable systems ensuring a robust architecture and built in redundancy • Vodacom Business offers Dedicated Internet Access to different business segments, through various fixed and wireless access technologies: o o o Leased Line Microwave Fibre Wi. MAX MPLS VPN – Internet Breakout • Different offerings are available based on the customer’s requirements 5 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

DIA – Product Overview • DIA Premium o DIA Premium is the flagship internet access service provided by VB. DIA Premium offers the highest prioritization and capacity procured is fully allocated to the customer. o Both local and international traffic enjoy full capacity at all times. The service is available in increments of 64 Kbps. • DIA Direct o DIA Direct is designed to offer superior performance and faster Internet speeds, costeffectively o Local bandwidth portion is also non contended NOTE: DIA Premium & DIA Direct are differentiated by their respective SLD/As • DIA Local Only offers a capacity fully allocated to the customer. o This service is procured over and above what the clients international requirement is, as international takes preference over local 6 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

DIA - High Level Product Definition ZA Internet Local Capacity Access Premium Local Internet (South Africa) 64 kbps – 1 Gbps 7 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] International Capacity Premium or Direct 11/21/2020 Global Internet

DIA - Network and Service Architecture 8 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

Dedicated Internet Access - DIA • Vodacom Business’ Premium Internet Access service • Corporate, Tier 2 ISPs & Larger SMMEs • Large Capacities (1 Mbps up to and over 155 Mbps) • Multi Access methods – Vodacom has the flexibility to provide access to the core network via multiple access types. As such, redundancy can be provided using both fixed and mobile access from a single point. • Managed Service o Remote Monitoring and Support o On-site installation and support o Account, Project and Service Management • Standard SLD will apply however… • Service Level Agreements on Availability and Performance (Delay or RTT, Packet Loss & availability) is optional • IP address’ – a block of 8 (/29) is assigned as default (more may be ordered but motivational is required) 9 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

DIA - Local Network layout 10 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

DIA – International Network and Service Architecture 11 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

DIA – Local versus International traffic 12 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

DIA Peering and IP Transit 13 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020

DIA – Service Level Definition • In the corporate environment SLD’s are critical to ensure business continuity and afford our customers peace of mind. • Dedicated Internet Access will cater for the following main service level parameters (a separate SLD will be used for the Access portion): o Service Availability o Latency o Packet Delivery 14 [Presentation title] [Vodacom division / department] [Confidentiality level] [Version number] 11/21/2020