International Towne Position Training Students will discover their

International Towne Position Training Students will discover their position assignments. Students will report to a specified meeting place for position training. Six groups will meet simultaneously.

Position Training should occur between 10: 35 -11: 11 -Connect 21 11: 59 -12: 40 -6 th Period International Towne Position Training

Learning Target: I will be able to perform my position assignment at International Towne Success Criteria: ◦ Explain the role of their position within their countries ◦ Perform their position responsibilities Learning Target

You will attend a position training session where you will learn how to perform the position responsibilities that you will have at International Towne. Position Assignments

CA= Customs Agent CES= Currency Exchange Specialist FM= Finance Minister What do the letters mean

Dunaway: President Training and Financial Minister Training Cabrera: Customs Agent Training G. V. : Sales, Service, and Quality Control Training Coronado/Squires: and Currency Exchange Training and Media Training Where To Go:

Law: President Training and Financial Minister Training Van der Wal/Jizba: Customs Agent Training Guratosky/Coltrin: Sales, Service, and Quality Control Training Leifheit: and Currency Exchange Training and Media Training Where To Go:

President/Leaders ◦ Australia, Brazil, Canada, China, Egypt, Germany, Ghana, India, Israel, Itlay, Japan, the Netherlands, Panama, Russia, Sinapore, United Kingdom Financial Ministers ◦ Australia, Brazil, Canada, China, Egypt, Germany, Ghana, India, Israel, Itlay, Japan, the Netherlands, Panama, Russia, Sinapore, United Kingdom Dunaway

Customs Agents Australia, Brazil, Canada, China, Egypt, Germany, Ghana, India, Israel, Italy, Japan, the Netherlands, Panama, Russia, Singapore, United Kingdom Cabrera

Sales, Service, Quality Control ◦ Austraila Artisan ◦ Brazilian Game Attendent ◦ Chinese Manufacturer ◦ Egyptian Passport Agent ◦ Italian Artisan and Museum Guide ◦ Ghanaian Artisan ◦ Panamanian Forwarder ◦ Israeli Jeweler ◦ Canadian Sales ◦ Russian Food preparer ◦ Netherlands International Judge ◦ Netherlands International Peace Keeping Captain of the Guard G. V.

Media ◦ German Disc Jockey/Ad Agent ◦ UK Newspaper Typist/Ad Agent ◦ UK Newspaper Reporter ◦ Japanese TV Photojournalist ◦ Japanese TV Reporter/Ad Agent ◦ India Documentary Cinematographer Currency Exchange ◦ Singaporean Currency Exchange Specialist ◦ Singaporean EFT Clerk ◦ Singaporean S. W. I. F. T. Clerk ◦ Regional CES Coronado/Squires

President Training

Learning Target: ◦ I will be able to perform my position assignment at International Towne Success Criteria: ◦ Students will be able to… Describe their position responsibilities Conduct a country meeting Delegate responsibilities Govern citizens President Training:

Review and discuss President responsibilities using the Position Description (appendix C) Name characteristics of both a good President/Leader and poor President/Leader How should these characteristics be displayed at International Towne? How should a President/Leader delegate responsibilities? President Activity:

Presidents/Leaders are not expected to govern their countries alone Answer

Read Aloud: Presidents must understand all position responsibilities in their country and be ready to perform every position, except Finance Minister. For instance, if the customs agent for Russia is on break, the President might have to inspect and stamp visitors passports until the Customs Agent returns. Presidents should also help visitors as needed or, if there are many tourists in their country, Presidents may need to assist country citizens. President Activity

Read Aloud/Discuss: Some times President’s need to resolve conflicts with citizens. For instance, what should the President do if someone is not doing his or her job, or is out of the country visiting friends when he/she is on break? President Activity

You are discouraged from deporting a citizen. Instead, Presidents should speak to the citizen and try to resolve the problem. Answer

Presidents will act as members of the International Peacekeeping Force on a rotating schedule during Towne operation. Presidents will see a “PK” on the International Towne Travel Schedule posted in each country which indicates the specific time they need to officially act as International Peacekeepers. ◦ As a member of the Peacekeeping Force, you will enforce the International Towne laws that are in effect in International Towne. ◦ You will have International Peacekeeper Citation Forms to fill out during your rotation on patrol. ◦ The International Peacekeeping Force will present International law violators to the International Peacekeeping Tribunal for resolution. ◦ Presidents will report to the International Tribunal located in the Netherlands when it is their scheduled official duty time. President Activity:

Each President should now get their Country Folder. ◦ First read silently your list of position responsibilities ◦ Read the Country Meeting Agenda, you will use this as a guide in conducting a meeting with country citizens later today ◦ Preview additional forms in the Country Folder. (During your country meeting, you will delegate these forms to other citizens who will complete and return them to the folder. Teachers will collect the Country Folders with the completed Forms and bring them to International Towne. ) President Activity

How can sales be “drummed up” if products or services are not selling in your country? President Activity:

Recommended prices are listed on the Projected Balance of Payments form in the Country Folder. If you sell all products at those prices, the country will have a positive balance of payments ◦ If your country lowers prices of your products or services, the revenue may not be enough to end with a positive balance of payments. You should calculate how much you will make at a different price before making any changes. (you can only charge prices in the correct denomination of currency for each region) Answer

Presidents Role in the Opening Ceremony: ◦ When the music sounds, Presidents need to line up their country’s delegation—President leads carrying the country’s flag, followed by the Customs Agent carrying the countries flame, followed by the Financial Minister carrying the countries green Trade Form and the countries Export Card, followed by the remaining citizens. ◦ When the International Town Director calls out the name of his/her country, that President steps to the front and presents his/her country’s flag by placing it in the round dais provided. ◦ Next, he/she will provide a specific piece of information about his/her country that the International Towne Director has requested during opening remarks. The country’s specific information may be, among other things, the literacy rate, the country’s per capita income, or the way the country prefers to do business. (Students will have previously studied the fact and will have access to information during the country prep time at International Towne) ◦ The President will then rejoin his/her country’s delegation. President Activity:

Role Play: ◦ Here is a situation in which the President needs to use good leadership skills… The Finance Minister is not happy with his position and has decided to go on a break early. Meanwhile, expenditures are not being paid and citizens who are the Artisans do not have enough to do. ◦ Have another student play the President who needs to solve the problem. ◦ Other students should evaluate how they handled the situation President Activity

Congratulations on being selected as President/Leaders! Remember you cannot do everything yourself! Respect your fellow citizens and create a team environment so that your country will be productive. Your first opportunity to create a solid working team is during the Country Meetings President Activity

Finance Minister

Learning Target: ◦ I will be able to perform my position assignment at International Towne Success Criteria ◦ Students will be able to… Describe position responsibilities Complete the withdrawal portion only of the Transfer of Funds Form-International Trade Complete the Currency Withdrawal Form-Salaries Finance Minister Training

Review Finance Minister position responsibilities (Appendix C) Finance Minister Training

Currency Countries Exchange Flow Chart for Distribute the Financial Minister packets by Country Finance Ministers will complete ONLY TWO of the transfer of funds at school and finish the remainder at International Towne Finance Minister Training

Find the Balance of Payments Form in your packet. ◦ In the upper right hand corner you should find the name of your country and the bank account number you will use on all transfer of funds and deposit slips. This number is extremely important. At School, Finance Ministers will complete the Currency Withdrawal Form-Salaries and Transfer of Funds Form-International Trade form, the withdrawal portion only (top half of the sheet). Finance Minister Training

Focus on the Projected Balance of Payments Form. ◦ This form provides an estimate of revenue and expenditures. ◦ Finance Ministers will complete this form during your day at International Towne, not during this training. ◦ I just want you to look it over so you are prepared. Finance Minister Training

Important points to remember… ◦ When you arrive at International Towne, the Panama Freight Forwarders will ship each country’s products and when the products arrive in your country, the Finance Minister will count the products and complete the projected Balance of Payments Form by noting the actual number of items received in the column labeled “Actual Quantity” ◦ Once you have inserted the actual number, Finance Ministers will be able to compute the actual projected revenue. ◦ Finance Ministers will use the equation found on the Projected Balance of Payments Form to compute the amount and determine the number of salary packets each country will need for its citizens. All amounts are listed in the specific country’s currency. Finance Minister Training

There are different sections of the Balance of Payments Form. ◦ The first box is the Previous Balance of Payments Amount. This number may depend on the country’s productivity from the day before. ◦ When you arrive at International Towne, you will be advised of this number. Finance Minister Training

Next, Gross Expenditures (GE) section. ◦ All expenditures are located here. ◦ You will need to complete transfer of funds forms as part of your responsibility as Finance Ministers To begin the process, Finance Ministers will complete the Currency Withdrawal Form-Salaries. In order to calculate the amount of currency requested and to know the number of salary packets requested, to do this use the equation found on either the Balance of Payments Form or the Projected Balance of Payments Form. ◦ For Example: the Projected Balance of Payments Form for China has the equation: Salaries (3 x 80) + (___x 70)=___. The Balance of Payments Form for China shows this equations: Salaries (3 x 80) + (___x 70)=___. § As you calculate your answers, you need to finish the salary form and write the amount of currency on the Balance of Payments Form. Example: Let’s assume there are two manufacturers in addition to the Chinese President, Customs Agent, and Finance Minister. You would complete the line on the Transfer of Funds Form-Salaries as follows: Number of Salary Envelops Requested 3 x 80 + (2 x 70)=380. Remember order of operations. (PEMDAS) Finance Minister Training

• Be sure that your Currency Withdrawal Form. Salaries is completed prior to arriving at International Towne. • Finance Ministers will hand carry this form to Singapore as directed during Towne set-up to claim salary packets for their citizens. • Finance Ministers will distribute salary packets prior to opening ceremony. The salary Form has instructions that allow the Finance Minister to check off as they complete their work Finance Minister Training

Take out your Transfer of Funds Form. International Trade (green) ◦ This Form simulates the export-import trade relationships between countries at International Towne. Finance Minister Training

Complete the IMPORTING portion (top) of the Transfer of Funds Form-International Trade. Complete only the information located in the “Transfer of Funds Withdrawal Form Importing Country” box. ◦ ◦ ◦ My Country’s Name My Country’s Account Number My Country’s Currency My Country’s Exchange Rate for Import/Export Withdrawal Amount (this number represents the country’s import payment) Finance Minister Training

Get a copy of the correct Country Export Card. The cards will actually be 8 ½ by 11 at International Towne. Bring your Transfer of Funds Form with you and form a half circle in the front of the room. I will call out each country and you will loudly and clearly state your country’s trading partner and the item your country exports (listed on the green export card). ◦ For example: Ghana exports coco to India. The Ghana Finance Minister will walk over to Indian Finance Minister and exchange their Country Export Card for India’s Transfer of Funds Form. International Trade. The Indian Finance Minister will then announce their country’s export and deliver the Country Export Card in exchange for payment (Transfer of Funds Form-International Trade) Repeat this process as needed. Finance Minister Training Oopening Ceremony Practice

Finance Ministers will complete the rest of their expenditure forms during the morning at International Towne. In the afternoon at International Towne, Finance Ministers will submit currency deposits from the sale of souvenirs and business norm activities. You will also collect credit card payments from your fellow citizens’ charges. At the end of the day an unpaid credit card charges will be tallied and added to the country’s expenses, which will negatively affect the country’s Balance of Payments. You want to avoid this situation. When you arrive at International Towne your Finance Minister packets will be at your country desks. Staff will facilitate, direct and assist you with your various responsibilities. Finance Minister Training

Congratulations on a job well done. Your job is important but it is doable. You will have enough time to do your job and travel. Remember you will trade the Transfer of Funds Form-International Trade forms with your trading partner in exchange for their Import Cards during opening ceremony at International Towne. Collect Folders and make sure your Currency Withdrawal Form-Salaries and withdrawal portion only of the Transfer of Funds Form-International Trade. Do not complete any other forms! Finance Minister Training

Customs Agent

Learning Target ◦ I will be able to perform my position assignment at International Towne Success Criteria Describe their position responsibilities Demonstrate Customs and Greetings Monitor visitors’ adherence to their countries greeting Inspect and “stamp” visitors passports Customs Agent Training

Review the Position Descriptions for Customs Agent (Appendix C) How many of you have travelled outside of the United States? Do you have any experiences with Customs Agents? ◦ Customs agents play an important role in the international arena—they are in charge of making certain that people who enter their countries are doing so for the right reasons. Customs Agent Training

Each country will have a special “stamp” that the Customs Agent will find at the Customs Agent booth in each country. Customs Agents will use the “stamp” to signify that they have inspected Passports and that the visitor have said the appropriate greetings. Passports have a box for each country that Customs Agents will “stamp. ” You should only stamp a passport once. For instance, when a visitor enters the country, the Customs Agent should ask to see his or her Passport. If it has not been stamped, the Customs Agent should ask the visitor to say the country’s greeting and then “stamp” the Passport. If they have already stamped the Passport, they should just welcome the visitor and encourage him or her to shop or participate in the country’s business norms activity. Customs Agent Training

Turn to the International Greetings and Thank You’s Phonetics Pronunciations page in your student workbook (page 34). Stand demonstrate your countries Greeting and Thank You. If visitors do not know the greeting, it is YOUR job to teach them. You can also demonstrate your country’s custom for visitors. You should also ask visitors to point out the country’s location on the map near the Custom Agents stand. Customs Agent Training

Role during Opening Ceremony ◦ When the music sounds, Presidents will line up their country’s delegation—President leads carrying the country’s flag, followed by the Customs Agent carrying the country’s flame, followed by the Financial Minister carrying the countries green Trade Form and the country’s Export Card, followed by the remaining citizens. ◦ After the President has completed their part of the opening ceremony, the Customs Agents turn to step up to the front. The Customs Agent will present their flame and place it in the torch cauldron provided by International Towne. Next, you will clearly and loudly say the country’s greeting Next, you will clearly and loudly say their country’s thank you Then you will rejoin your countries delegation (make sure you practice and are prepared!!) Customs Agent Training

Your primary responsibility, besides inspecting Passports, is to sell your countries’ products and services. As Customs Agents, you want people to shop in your country. The purpose of inspecting passports is to welcome people into your country, not to turn them away. ◦ If visitors do not know the appropriate greetings, the Customs Agent should teach them. You should also help support country operations by helping other citizens and covering other position responsibilities as needed. Customs Agent Training Summary

Sales, Service, and Quality Control Training

Learning Target: ◦ I will be able to perform my position assignment at International Towne Success Criteria ◦ Describe their position responsibilities ◦ Use good customer service skills ◦ Use effective sales strategies ◦ Understand how the quality of work effects customer satisfaction ◦ Identify ways that they can provide quality products a services in their country Sales, Service, and Quality Control Training

Review Position Descriptions for the various jobs (Appendix C) Answer the following questions: What is customer service? ◦ What are some examples from your own life of good customer service and bad customer service. ◦ Why is customer service so important to the success or failure of a company? What stores have good customer service, why? Sales, Service, and Quality Control Training

Which one of these would you pick for your business and why? Best Service or Product 2. Lowest Prices 3. Best Customer Service 4. Most Talented Salespeople 1. After you discuss go on to the next slide Sales, Service, and Quality Control Training

Although businesses would like to have all 4, number 3, best customer service, is most often the key to success. Do you agree or disagree with this, explain? • Satisfied customers provide repeat business and referrals. Dissatisfied customers complain to twice as many people. Sales, Service, and Quality Control Training

Discuss the following question and information as a group: What is a quality product? What are some examples? Sales, Service, and Quality Control Training

Read Aloud and Discuss: People behind the scenes are the ones that make the salesperson’s promise come true by creating a high quality product, and providing good service. Customers are easily dissatisfied by a poor product and workmanship as poor service. ◦ For example, though a customer may be pleased with the service they received at a restaurant. If the food is bad because the cooks did a poor job, they will not return and will tell others about their bad experience. ◦ Businesses that are more interested in making sales than giving customers what they really want, do not succeed. Discussion

Summary ◦ How could you help increase sales at International Towne other than dropping prices? Sales, Service, and Quality Control Training

Possible Answers: Approaching customers in Towne Displaying products in prominent places Inviting customers into the country Pointing out the features of the product or service that is for sale. How to increase sales

Role Play: ◦ Read the story below out loud to your group Two women who worked for different shoe companies were sent to South America to set up some new accounts. Upon arriving, both took some time to evaluate the potential market for shoes and then made phone calls to their main offices. The first women complained, “you gotta be kidding me! The people here don’t even wear shoes! I’m getting the first plane outta here and coming home! What a waste of time!” The second women, after thoroughly assessing the situation, called her main office and said, “You’re not going to believe this! The people here don’t even wear shoes. What an opportunity! Send me four dozen pairs of everything we have and you better send an assistant-FAST!” After reading turn to the next page to answer questions Sales, Service, and Quality Control Training

Why does the second woman have a better attitude and seem to be better suited for a job as a sales person? Sales, Service, and Quality Control Training

She has a better attitude and makes a better sales person because she… ◦ Identifies the customers needs ◦ Believes in herself and what she is selling Sales, Service, and Quality Control Training

Selling is a skill that involves mastering a set of steps to achieve a desired outcome—which is to satisfy the customer! As a group review the following Seven Steps of a Sale ◦ Pre-Approach” Preparation, professional appearance, and product knowledge ◦ Approach: Friendly ◦ Determine Customer Needs: finding out what the customer wants ◦ Demonstration of Product: Explaining the features and benefits ◦ Answering Objections: being knowledgeable about the product or service when handling complaints ◦ Suggestive Selling: Selling products that go together, like hamburgers and fries ◦ Closing the Sale: Taking the money and thanking the customer Sales, Service, and Quality Control Training

Role Play: ◦ Choose a product in the room and practice the 7 Steps of a Sale. Give as many students in opportunity to sell as possible. ◦ How will you use these new sales skills to increase sales of your product at International Towne? Sales, Service, and Quality Control Training

Media Training

Learning Target: ◦ I will be able to perform my position assignment at International Towne Success Criteria Describe their position responsibilities Define media Understand the role of the media in International Towne Report who, what, when, where, why, how Media Training

Define Media What Media. is a means of mass communication. are different types of media? Media Training

What does the Media Do (what is their purpose)? ◦ 1. To Inform the public by providing facts about newsworthy events including: politics, health issues, sports, weather, obituaries, business, economics, and world affairs ◦ 2. To Entertain the public by providing comics, crossword puzzles, syndicated columnists, or talk show host, commentaries, trivia, contests, human interest stories, music, movies, and other programming ◦ 3. To INTERPRET the news by providing expert analysis including: newspaper editorials and political commentaries ◦ 4. To SERVE the public by providing public service announcements, classified and personal advertisements, weather reports, health and welfare information, emergency broadcasts, and religious programming. Media Training

How could the International Towne TV Station, Newspaper, and Radio Station perform these functions of media? ◦ The Media industry makes money primarily by charging to print or broadcast advertisements. The print media also makes money by selling its newspapers, magazines, and photographs. Media Training

The Four media outlets of International Towne make money from advertisements. Every country must pay for an advertisement in the newspaper and for the commercials broadcast by the radio and TV Stations. It is important to meet deadlines and provide quality advertisements. ◦ All media providers are responsible for organizing advertisement requests for all International Towne countries. ◦ British Newspaper Typists/Ad Agents are responsible for including the ads in the Newspaper. The entire newspaper staff works together to have the paper printed and ready to sell before the day is over. ◦ The German radio Disc Jockey/Ad Agents are responsible for reading each commercial on the air twice during the day. ◦ The Indian Cinematographers are responsible for creating a documentary film about the school’s day of towne experience focused on theme “What Moves You? ” ◦ The Japanese TV Reporters/Ad Agents and Photojournalists are responsible for taping a commercial for each country before lunchtime and creating a news broadcast in the afternoon to watch back at school. Media Training

Review C) position responsibilities (Appendix What are the ingredients of good reporting? ◦ Reports need to find out the who, what, when, where, why, how of a story. Media Training

What are the elements of good photography? ◦ Steady hand, close to subject, good lighting, no shadows, different angles, and so on. Media Training

Role Play: I am a spokesperson for Interpol (the International Police Force). Interpol has just arrested an international diamond thief. What do you need do/have to tell this story to the public? Media Training

Possible Answers… ◦ Get the story. ◦ Ask questions that will get you the information you need to tell they story. ◦ Good reporters are inquisitive, are active listeners, and never assume when gathering information. ◦ What photos might add to this story? ◦ Remember, “A picture is worth a thousand word” Media Training

Think of stories you could report at International Towne. ◦ You could interview the Presidents of each country, teachers, or parents for their thoughts about International Towne. ◦ You could do a report on the opening ceremony. You could interview Customs Agents on greetings and stamps. ◦ You could interview a member of the International Peacekeeping Force to discover what international laws are being violated. ◦ You could interview tourists about their favorite places to visit and which products are services are the most popular. Be Creative and Have Fun!! Create a list of other possible International Towne “stories” at Media Training Summary

Currency Training

Learning Target: ◦ I will be able to perform my position assignment at International Towne Success Criteria: ◦ Describe their position responsibilities ◦ Provide currency exchange services for customers ◦ Process transfer of funds forms for businesses ◦ Process bank transactions such as deposits Currency Exchange Training

Review position responsibilities for Currency Exchange Specialists, SWIFT Clerk, and EFT Clerks (Appendix C) Turn to the Currency Exchange Flow Chart for Countries in your student workbook on page Review the flow of currency as it is electronically exchanged between countries to pay expenditures. Currency Exchange Training

SWIFT Clerk Role: 1. SWIFT Clerk delivers the tariff revenue bags to every country before Towne opens so that every country is ready to operate as soon as Towne opens. 2. The SWIFT Clerk calculates each country’s tariff revenue for the next day’s operation and verifies each amount. 3. The SWIFT Clerk counts out the correct amount of currency for the tariff revenue using a combination of denominations for each country. Currency Exchange Training

EFT Clerk Role: ◦ Finance Ministers calculate bill payments and then electronically transfer money through Singapore. ◦ Will help exchange currency ◦ EFT Clerks process the transfer of funds forms by: Managing and verifying the electronic transfers Verifying that the forms list the country’s name, account number, and amount of currency. Marking deposit forms as verified. Filing the verified forms in the appropriate file. Currency Exchange Training

Currency Deposit Process from the sale of products ◦ 1. Finance Ministers complete currency deposit forms periodically for currency earned from the sale of products and services. They seal the forms and currency envelopes and place them in the mailboxes inside their countries. ◦ Freight Forwarders from Panama pick up the deposit envelopes from country mailboxes and deliver them to the EFT Clerks in the International Bank. ◦ EFT Clerks process the currency deposit forms by: Removing the currency and deposit forms Verifying that the forms list the country’s name, account number, and amount of currency. Marking the deposit form as “verified” Filing the verified deposit forms in the appropriate file Currency Exchange Training

Currency Exchange Specialist will be very busy during the travel breaks. The International Towne Bank is open all day and world citizens will travel to Singapore at the beginning of their first travel break to exchange currency so they can pay for their passport photo and begin travelling around the world. World Citizens will return several times during the day to exchange currency. Currency Exchange Training

Role Play: Practice exchanging currencies. Switch Use various types and amounts of roles, once being a Clerk and then be a tourist. the Currency Exchange Table ◦ A currency exchange specialist and a tourist should come forward. ◦ Instruct the tourist to state the type of money and the amount of currency they want to exchange, for instance, (15) Mid. Afri notes for Eu. Russia notes. ◦ The Currency Exchange Specialist then uses the table to determine the number of notes and tells the tourist the amount he/she will receive. Repeat this role play as time allows Currency Exchange Training

Currency Exchange Table (on the back of your passport)

Currency Exchange Table

You will be working together as a team to make sure the International Bank runs smoothly. Remember to offer support to your team when needed. Currency Exchange Training Summary