Internal Communication Escalation Chart Leadership Team Escalations STANDARD

Leadership Team Escalations STANDARD UPDATE • Department Manager ESCALATED • Director of Operations, Kate

API Registration Team Renewals, replacement registrations/ stickers/ plates, corrected registrations for clients utilizing API

Registration Team Renewals, replacement registrations/ stickers/ plates, corrected registrations STANDARD UPDATE ESCALATED • Registration

API T& R Team Initial Title/ Registration, Ownership Transfers, State Transfers, Lease Assumptions, Mergers,

T&R Team Initial Title/ Registration, Ownership Transfers, State Transfers, Lease Assumptions, Mergers, Lease Buyouts

T&R with Moves Title and Registration with a Move STANDARD UPDATE ESCALATED • Moves

Title Resolution Team Duplicate Titles, corrected titles, lien filings, salvage titles, repo titles, bonded

Workflow Team Shipping/ Receiving, Intake Team, Temp Placards • Workflow Team Specialist • worklfow@ACERTUSdelivers.

Online Room Duplicate Titles, corrected titles, lien filings, salvage titles, repo titles, bonded titles,

Client Services STANDARD UPDATE All Customers • Title & Registration – Initials and State

Client Services Donlen • Julie Alexander – Ext: 1201 • Julie. Alexander@ACERTUSdelivers. com Wheels

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Internal Communication Escalation Chart

Leadership Team Escalations STANDARD UPDATE • Department Manager ESCALATED • Director of Operations, Kate Benton • Kate. Benton@ACERTUSdelivers. com URGENT • Senior Director, Scott Bauer • Scott. Bauer@ACERTUSdelivers. com CRITICAL • Senior Vice President, April Music • April. Music@ACERTUSdelivers. com

API Registration Team Renewals, replacement registrations/ stickers/ plates, corrected registrations for clients utilizing API Integration STANDARD UPDATE • API Registration Team Specialist • renewals@ACERTUSdelivers. com ESCALATED • Team Lead – Sierra Ruiz – EXT: 1243 • Sierra. Ruiz@ACERTUSdelivers. com URGENT • Manager –Susan Ross– EXT : 1242 • Susan. Ross@ACERTUSdelivers. com CRITICAL • Director of Operations – Kate Benton – EXT: 1206 • Kate. Benton@ACERTUSdelivers. com • Please include all contacts above

Registration Team Renewals, replacement registrations/ stickers/ plates, corrected registrations STANDARD UPDATE ESCALATED • Registration Team Specialist • renewals@ACERTUSdelivers. com • Team Lead – Maggie Morris – EXT: 1227 • Maggie. Morris@ACERTUSdelivers. com URGENT • Manager –Josh Kantor– EXT : 1229 • Josh. Kantor@ACERTUSdelivers. com CRITICAL • Director of Operations – Kate Benton – EXT: 1206 • Kate. Benton@ACERTUSdelivers. com • Please include all contacts above

API T& R Team Initial Title/ Registration, Ownership Transfers, State Transfers, Lease Assumptions, Mergers, Lease Buyouts for clients utilizing API integration STANDARD UPDATE ESCALATED • API License and Title Team Specialist • licenseandtitle@ACERTUSdelivers. com • Team Lead – Yvette Armentrout– EXT: 1275 • Yvette. Armentrout@ACERTUSdelivers. com URGENT • Manager –Hiliary Arnold– EXT : 1244 • Hiliary. Arnold@ACERTUSdelivers. com CRITICAL • Director of Operations – Kate Benton – EXT: 1206 • Kate. Benton@ACERTUSdelivers. com • Please include all contacts above

T&R Team Initial Title/ Registration, Ownership Transfers, State Transfers, Lease Assumptions, Mergers, Lease Buyouts STANDARD UPDATE ESCALATED • License and Title Team Specialist • licenseandtitle@ACERTUSdelivers. com • Team Lead – Cristy Taylor -- EXT: 1251 • Cristy. Taylor@ACERTUSdelivers. com URGENT • Manager Darrell Schenk– EXT : 1228 • Darrell Schenk <Darrell. Schenk@acertusdelivers. com> CRITICAL • Director of Operations – Kate Benton – EXT: 1206 • Kate. Benton@ACERTUSdelivers. com • Please include all contacts above

T&R with Moves Title and Registration with a Move STANDARD UPDATE ESCALATED • Moves Team Specialist • moves@ACERTUSdelivers. com • Team Lead – Gina Satterfield- EXT: 1277 • Regina. Satterfield@ACERTUSdelivers. com URGENT • Manager –Garrett Smith- EXT: 1203 • Garrett. Smith@ACERTUSdelivers. com CRITICAL • Director of Operations – Kate Benton – EXT: 1206 • Kate. Benton@ACERTUSdelivers. com • Please include all contacts above

Title Resolution Team Duplicate Titles, corrected titles, lien filings, salvage titles, repo titles, bonded titles, title searches, verifications, quotes, tag refunds, sales tax refunds STANDARD UPDATE ESCALATED • Title Resolution Team Specialist • titles@ACERTUSdelivers. com • Team Lead – Dana Bitzer– EXT: 1344 • Dana. Bitzer@ACERTUSdelivers. com URGENT • Manager –Terrie Sue Murphy– EXT : 1241 • Terrie. Sue. Murphy@ACERTUSdelivers. com CRITICAL • Director of Operations – Kate Benton – EXT: 1206 • Kate. Benton@ACERTUSdelivers. com • Please include all contacts above

Workflow Team Shipping/ Receiving, Intake Team, Temp Placards • Workflow Team Specialist • worklfow@ACERTUSdelivers. com STANDARD • placards@ACERTUSdelivers. com UPDATE ESCALATED URGENT CRITICAL • Team Lead – Alison Faddis-- EXT: 1215(Renewals) • Alison. Fadis@ACERTUSdelivers. com • Team Lead – Mandy Wetterer – EXT: 1255 (Initials) • Amanda. Wetterer@ACERTUSdelivers. com • Team Lead– Janelle Stephens -- EXT: 1283 (Intake) • Janelle. Stephens@ACERTUSdelivers. com • Manager –Wendy Flores– EXT : 1216 • Wendy. Flores@ACERTUSdelivers. com • Director of Operations – Kate Benton – EXT: 1206 • Kate. Benton@ACERTUSdelivers. com • Please include all contacts above

Online Room Duplicate Titles, corrected titles, lien filings, salvage titles, repo titles, bonded titles, title searches, verifications, quotes, tag refunds, sales tax refunds STANDARD UPDATE • licenseandtitle@ACERTUSdelivers. com ESCALATED • Manager– Kelli Brennan • Kelli. Brennan@ACERTUSdelivers. com URGENT • Manager –Kelli Brennan • Kelli. Brennan@ACERTUSdelivers. com CRITICAL • Director of Operations – Kate Benton – EXT: 1206 • Kate. Benton@ACERTUSdelivers. com • Please include all contacts above

Client Services STANDARD UPDATE All Customers • Title & Registration – Initials and State Transfers • Licenseandtitle@ACERTUSdelivers. com • Titles@ACERTUSdelivers. com • Renewals@ACERTUSdelivers. com Team Lead • Julie Alexander – Ext: 1201 ESCALATED • Julie. Alexander@ACERTUSdelivers. com Please see next slid for customer escalation specialist URGENT • Manager –Reene Cain – EXT : 1210 • Reene. Cain@ACERTUSdelivers. com CRITICAL • Director of Client Services – Kelly Sinrud – EXT: 1341 • Kelly. Sinrud@ACERTUSdelivers. com • Please include Reene Cain and Customer Specialist

Client Services Donlen • Julie Alexander – Ext: 1201 • Julie. Alexander@ACERTUSdelivers. com Wheels • Kristin Allen – Ext: 1202 • Kristin. Allen@ACERTUSdelivers. com VW, Sonic, Enterprise Element • Marketa Harris – Ext: 1222 • Marketa. Harris@ACERTUSdelivers. com • Ralph Lopez – Ext: 1367 • Ralph. Lopez@ACERTUSdelivers. com Lease Plan • Zach Allen – Ext: 1378 • Zach. Allen@ACERTUSdelivers. com Cox • Jeremy Day – Ext: 1306 • Jeremy. Day@ACERTUSdelivers. com T&R with Moves • Jessica Johnson – Ext: 1401 • Jessica. Johnson@ACERTUSdelivers. com URGENT • Manager –Reene Cain – EXT : 1210 • Reene. Cain@ACERTUSdelivers. com CRITICAL • Director of Client Services – Kelly Sinrud – EXT: 1341 • Kelly. Sinrud@ACERTUSdelivers. com • Please include Reene Cain and Customer Specialist Client Relationship Escalation: Kathy Massey