INTELLIGENT SONIC SYSTEMS Open New Dimensions Intelligent Sonic

INTELLIGENT SONIC SYSTEMS Open New Dimensions

Intelligent Sonic Systems • Founded in 1991 • Founder: Prof. A. Mehrstein • Revenue: 37 M$ • Employees: over 400 • Subsidiaries: • Basel / Switzerland • Chikago / USA • Brez / Slowenia 5000 4000 Revenue 3000 2000 1000 0 2005 2010

Our Products • intelligent sonic • health sonic • pico clock

Pico Clock Time-Of-Flight Analyzers / Multiscalers In Mass Spectrometry stop event pulses generated by ions arriving at the detector (typically a MCP) need to be precisely counted in the exact relation to their arrival time (TOF). The fourth generation P 7889 - for example - represents a breakthrough in time resolution and time range. Furthermore it can also be used to analyze the width of the arriving pulses with an accuracy of 100 pico seconds. FAST Com. Tec Time-of. Flight Analyzers are available with an number of options ranging from software DLL’s for Lab. VIEW, C and Visual Basic to oven controlled oscillators. 1 pikosecond: 0, 000 000 001 sec • Bullet Speed: 400 km/h = 0, 000000111 mm • Standard Pitch: 440 Hz = 0, 000000122 • Computer Speed: 10 GHz = 0, 00000001 • Light: 300. 000 km/sec mm = 0, 30

The Process Contract Management Development Production • • Housing Display Board Documentation QA Shipment Service

Contract Management • The functional specification must be agreed with the customer • There are predefined FS available. Similar to a functional checklist. • currently based on Excel • plus header and general terms and conditions • functional checklist shall be stored in process database • Contract shall be created by process (Phase II)

Change Order • Customers is allowed to change their orders • Depending on the process status • this is possible if the production hasn´t started yet • This is possible with extra fee depending on the production status • This is not possible any more because the ordered product is completly produced

Development • • • Board must be designed by a pico clock engineer modification time is about 4 to 12 weeks If no suitable circuit board is available, a new circuit board must be developed new development time is about 3 to 6 months if new development of circuit board is necessary it has to be confirmed by contract management and a board member. All modifications must be documented and agreed with customer. All customer input / change requests must be protocolled. mounting is controlled by circuit board engineer gives FS to documentation He also proofs the documentation

Production • Define team size, depending on delivery date • Print contracted number of circuit boards (only new development) • Order suitable enclosure for pico device • Prepare enclosure • Mount contracted number of boards • Mount board into enclosure • write (modify) documentation • Give weekly status report to circuit designer

QA • Test pico device according to specification • Test pico device according to CE guidelines

Shipment • Wait for • circuit board ready mounted • documentation • QA • Inform customer about shipping date • Package device and documentation

Service Probleme • • • Kunden können bei Problemen unser Service Center anrufen Kunden sind aber mit den Wartezeiten nicht zufrieden Wir müssen den Service verbessern Viel Anfragen sind sehr einfach binden aber unsere teuren Spezialisten Wir wissen aber nicht welche Mitarbeiter wir mit welchen Qualifikationen brauchen. 24. 09. 2021 Simulation WS 2012/2013 12

Serviceprozess • Aufbau eines Serviceprozesses mit verschiedenen Kompetenzstufen • Beschreibung und Implementierung des Prozesses • Benötigtes Personal für den Serviceprozess ermitteln 24. 09. 2021 Simulation WS 2012/2013 13

Geschäftsreisen Die Anträge für Geschäftsreisen müssen auch strukturiert werden. • Inlandreisen werden vom jeweiligen Vorgestzten genehmigt. • Auslandsreisen müssen vom Geschäftsführer genehmigt werden 24. 09. 2021 Kurs Simulation WS 2012/2013 14

Disclaimer • Alle Namen und Produkte sind fiktiv und frei erfunden • Ideen zu den Produkten wurden gefunden bei • Siemens Healthcare • Firma Regumed Regulative Medizintechnik Gmb. H, Gräfelfing • Thanks to • Firma Fast Com. Tec Gmb. H, München, who gave me some ideas about the pico device