Intelligent Office Communication Solution KXTDE 100200 IP Telecommunication

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Intelligent Office Communication Solution KX-TDE 100/200 IP Telecommunication Systems EVERY CALL MATTERS

Intelligent Office Communication Solution KX-TDE 100/200 IP Telecommunication Systems EVERY CALL MATTERS

Agenda Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level •

Agenda Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level • System Overview Third ____ level _____ • KX-TDE – Converged Solutions • KX-TDE 100/200 Fourth _____ level – Deployment • Product Proposition Fifth ____level _____ • Key Business Applications Introduction • KX-TDE 100/200 Converged Solution • System Capacity & Overview • Business DECT • Business Applications & Solutions KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

KX-TDE 100/200 Converged Solutions Click ____to __edit ____ Master _____text ____ styles ______ Second

KX-TDE 100/200 Converged Solutions Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Smooth Migration Path for TDA customers _____ levelis the key for converged • Fourth Easy Migration systems today Fifth _____ • Ideal level for KX-TDA 100/200 upgrades All-in-One Converged IP Platform • IP Platform, traditional telecom, SIP Trunks, and Applications, a true converged system for today and the future. Easy Installation and Management • Easy to install system cards and enable features and applications • Unified programming tool allows for remote administration & maintenance. • Communications Assistant (built-in support) KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

KX-TDE 100/200 – Key Features Click ____to __edit ____ Master _____text ____ styles ______

KX-TDE 100/200 – Key Features Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level Fifth ____level _____ TDE 100/200 – Version 3. 0* Key Features • Enhanced IP system capacity* • Increased System IP Terminal Capacity: • Support max 224 System IP Telephones • 128 SIP Phones (no need for separate server) • Support up to 256 users • New Terminals Supported • NT 400 Executive IP Telephone • New DECT Models KX-TDE 100 • Standard KX-TCA 175 phone • Business compact KX-TCA 275 phone • KX-NCP 0158 : Advanced IP Cell Station • High Quality Music-on-Hold on built-in ESVM card • Benefits • Stronger Portfolio Solution • Able to better meet customer requirements • Unified Converged Solution with Applications KX-TDE 100/200 v 3. 0, February 2010 KX-TDE 200 EVERY CALL MATTERS

KX-TDE 100/200 – Key Features Click ____to __edit ____ Master _____text ____ styles ______

KX-TDE 100/200 – Key Features Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level Fifth ____level _____ TDE 100/200 – Key Features continued • System Feature Enhancements • High quality Music-on-Hold sound file support • Built-in as standard* • Group Conference Mode with Meet me functionality for external parties connecting via DISA • Common Extension Numbering (Extension numbers can be shared between multiple networked sites) * Supported on new systems only KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

KX-TDE 100/200 – Key Features Click ____to __edit ____ Master _____text ____ styles ______

KX-TDE 100/200 – Key Features Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level Fifth ____ level _____ • Integrate with Standard Business TDE 100/200 – Key Features continued • Applications Support • Built-in support for Communication Assistant Unified Communications Application • DECT CTI support – enabling Communication Assistant software to work with DECT handsets applications such as Microsoft Outlook® and popular Desktop CRM applications. * Supported on new systems only KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

TDE 100/200 Deployment Click ____to __edit ____ Master _____text ____ styles ______ Second _____

TDE 100/200 Deployment Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level Fifth ____ level _____ • Multi-Site Networks TDE 100/200 is ideal for: • Medium Size Single Site Businesses • Factory • Hotel • Hospital • Offices • Network to multiple offices • Solutions with wide choice • Mix of Digital & IP handsets • Good range of wireless handsets • Mobility & Application Integration KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Connect Multiple Offices Click ____to __edit ____ Master _____text ____ styles ______ TDE 100/200

Connect Multiple Offices Click ____to __edit ____ Master _____text ____ styles ______ TDE 100/200 Solutions Second _____ level • Provide Head Office Solution (KX-TDE 200) • Network to other offices (KX-TDE 100) Third ____ level _____ • Connect to Branch/Home Office over VPN/Broadband Connection Fourth _____ level Office Fifth ____Head level _____ Home Office KX-TDE 100/200 v 3. 0, February 2010 Regional Office Sales Office EVERY CALL MATTERS

TDE 100/200 Office Network Solution Corporate Office KX-TDE 200 Click ____to __edit ____ Master

TDE 100/200 Office Network Solution Corporate Office KX-TDE 200 Click ____to __edit ____ Master _____ text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level Fifth ____level _____ World Wide Web PSTN VPN Router Managed IP Network VPN Router Home/Remote Office Branch Office KX-TDE 100 = VPN Routers KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

KX-TDE 100/200 – Modular and Scalable Click ____to __edit ____ Master _____text ____ styles

KX-TDE 100/200 – Modular and Scalable Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Ideal for small to medium size using a mix Third ____ level _____ companies of IP and digital extensions Fourth _____ level Ideal for medium size Fifth ____level _____ companies using a large KX-TDE 100 KX-TDE 200 128 DT 300 Series Phones 128 IP Phones on MPR 96 IP Phone via IP-EXT 16 256 DT 300 Series Phones 128 IP Phones on MPR 128 IP Phone via IP-EXT 16 number of digital extensions 40 ~ 100 users 80 ~ 250 users Select the TDE system that allows you to grow – as your business grows KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level _____ Fifth ____level _____ New Terminal Models WIRED & WIRELESS TERMINALS EVERY CALL MATTERS

KX-NT 400 Executive IP Phone Click ____to __edit ____ Master _____text ____ styles ______

KX-NT 400 Executive IP Phone Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ The KX-NT 400 combines: Fourth _____ level • Fully featured executive IP telephone Fifth ____level _____ • Colourful touch screen interface The KX-NT 400 is an application enabled IP network telephone designed for easy touch access to business productivity applications • • • Built-in Communication Assistant Application Unified communications solution IP Camera Monitor Station High quality audio (G. 722) support Bluetooth Headset support KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

New DECT Handset Models Click ____to __edit ____ Master _____text ____ styles ______ Second

New DECT Handset Models Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level • KX-TCA 175 – Standard Model Third ____ • level _____ Good performance in a larger handset Fourth _____ level • KX-TCA 275 – Compact Business Model Fifth ____level _____ • Smaller handset, same great features Two New handset models: • KX-TCA 364 – Tough DECT Model • Tough handset with dust & splash resistance* KX-TCA 175 KX-TCA 275 KX-TCA 364 *IP 64 compliant KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

DECT Wireless KX-TCA 175 Handset KX-TCA 175 – Standard Model Click ____to__edit ____ Master

DECT Wireless KX-TCA 175 Handset KX-TCA 175 – Standard Model Click ____to__edit ____ Master _____ text____ styles ______ The KX-TCA 175_____ islevel a perfect choice for users who want good Second _____ performance in a larger handset Third ____ level _____ Key features include: Fourth _____ level _____ • DECT Handset with Headset Support Fifth ____ level _____ • Full range of PBX features • Large Colour Back-Lit LCD • 200 User Phonebook • CTI Functionality (connect to applications) Benefits • Provide an ideal phone for general business use • Office staff, supervisor, meeting rooms KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

DECT Wireless KX-TCA 275 Handset KX-TCA 275 – Compact Model Click ____ to__edit ____

DECT Wireless KX-TCA 275 Handset KX-TCA 275 – Compact Model Click ____ to__edit ____ Master _____ text____ styles ______ KX-TCA 275 DECT handset combines compact size, light weight and durability, with a host of powerful business Second _____ level telephony features. Third ____ level _____ Key features include: Fourth _____ • DECTlevel Handset with Headset Support • Full range of PBX features Fifth ____ level _____ • Vibration alert & Large Colour Back-Lit LCD • Message Mode & 200 User Phonebook • CTI Functionality (connect to applications) Benefits • Provide an ideal phone for all business use • Managers, security, meeting rooms KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

DECT Wireless KX-TCA 364 Handset TCA 364 – Tough DECT Model Click ____ to__edit

DECT Wireless KX-TCA 364 Handset TCA 364 – Tough DECT Model Click ____ to__edit ____ Master ____ styles ______ The Panasonic KX-TCA 364 is a_____ ruggedtext handset that meets the strict dust and splash resistant IP 64 standards. This is combined with a vast Second _____ level array of business telephony features. Third ____ level _____ Key features include: • Easy level to use feature interface Fourth _____ • Headset Support Fifth ____level _____ • Large range of PBX features • Vibration Alert • Large Back-lit blue LCD • 12 Programmable Menu Keys Benefits • Provide an ideal phone for Tough-type handset specially designed for rugged environments and any business demanding harsh work environments. • industrial, manufacturing, healthcare, retail and warehousing markets. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

KX-NCP 0158 High Density IP Cell Station NCP 0158 IP Cell Station Click ____to__edit

KX-NCP 0158 High Density IP Cell Station NCP 0158 IP Cell Station Click ____to__edit ____ Master _____ text____ styles ______ • 8 simultaneous voice channels via LAN Second _____ level Third ____ level _____ • No License required on TDE 100/200 Fourth _____ level _____ • Air Synchronization bridge w/ Repeater (A 272) Fifth ____level _____ • Power supply with Power over Ethernet or AC adapter • DHCP Client/Static Address NCP 0158 IP CS & Traditional CS can Coexist in the same area KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

KX-NCP 0158 IP Cell Station Benefits NCP 0158 IP Cell Station Click ____ to

KX-NCP 0158 IP Cell Station Benefits NCP 0158 IP Cell Station Click ____ to __ edit ____ Master _____ text ____ styles ______ Cost effectiveness Second _____ level • Lower installation costs, with connection ports already installed (LAN port) • KX-NCP 0158 provides unhindered access to wireless telephony for up to Third ____ level _____ 8 simultaneous DECT mobility users per cell Fourth _____ level _____ • Benefits Fifth _____ • level Lower installation costs, with no need for special wiring to cell stations • Better flexibility to move cell station as business needs change • 8 users per cell station, providing lower number of cell stations required* • Extend to additional buildings, multiple floors with same LAN connections. Compatibility • KX-NCP 0158, compatible with KX-TDE and KX-NCP communication platforms * Compared to 2 or 4 channel solutions KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

DECT Cell Station Connection Click ____to __edit ____ Master _____text ____ styles ______ Second

DECT Cell Station Connection Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level Fifth ____level _____ KX-NCP 0158 IP CS provides wireless solutions: • Long distance installation on larger premises • Branch offices* • Save costs with wiring for converged voice and data networks. Second Building Head Office LAN IP Network Campus Branch Office *Requires VPN Access KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level _____ Fifth ____level _____ Unified Communications Solution COMMUNICATION ASSISTANT EVERY CALL MATTERS

What is Communication Assistant Click ____ to__edit ____ Master _____ text____ styles ______ A

What is Communication Assistant Click ____ to__edit ____ Master _____ text____ styles ______ A unified communication productivity software suite to provides office staff with business tools to improve Second _____ level user and team productivity. Third ____ level _____ The application allows: Fourth _____ level _____ § Intuitive PC based Point-n-Click telephony Fifth ____ level _____ § Real-time visibility of Presence & Availability § Microsoft Outlook® Integration § Visual voice messaging, team collaboration § And a whole lot more… With Communication Assistant, businesses can streamline their customer focused communications with easy and intuitive point-n-click operations. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Unified Communications Solution Higher productivity Click ____to __edit ____ Master _____text ____ styles ______

Unified Communications Solution Higher productivity Click ____to __edit ____ Master _____text ____ styles ______ Improve_____ Second _____ level Customer Service Third ____ level _____ Fourth _____ level Fifth ____level _____ Mobile Worker Decentralised and Distributed Organisations Faster response capability KX-TDE 100/200 v 3. 0, February 2010 Remote Workers Communication Assistant provides Unified Communication solutions to customer needs EVERY CALL MATTERS

Benefits of Communication Assistant Click ____to __edit ____ Master _____text ____ styles ______ Second

Benefits of Communication Assistant Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ • Increase User and Team Productivity Fourth _____ level • Quick, efficient lookup of customer information and speeds up person to person and team communications and collaboration. Fifth ____ level _____ • Easy to stay in contact • Fast and efficient way to connect with customers, suppliers, and colleagues – improving communication efficiency. • Rapid Team Management • Quickly view team member's communication activities and view vital statistics. • Empower Mobile Work Force • Leverage IP and wireless technologies to provide anytime, anywhere access to corporate communications. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Communication Assistant – User Modes Click ____to __edit ____ Master _____text ____ styles ______

Communication Assistant – User Modes Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____Mode: level _____ Basic Express • Point and click telephony – idea for application connectivity & dialing Fourth _____ • Deployment _____ level type: [Server-less] or grow to [CA Server] Fifth ____level _____ Mode: Pro Communication Assistant UC Clients can be installed in three different modes depending on the set of features required. • Intuitive point and click telephony – fully featured with real-time presence indication. • Deployment type: [Server-less] or grow to [CA Server] Mode: Group Supervisor • For supervisors to easily monitor and manage telephony activities of group members. • Deployment type: [Server-less] only KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Supported Telephone Terminals Click ____ to __edit ____ Master _____ styles ______ No. Telephone

Supported Telephone Terminals Click ____ to __edit ____ Master _____ styles ______ No. Telephone Type text Use with CA 1 Digital_____ Proprietary Second _____ level Telephone (DPT) 2 IP Proprietary Telephone (IP-PT) Third ____ level _____ 3 Analogue Proprietary Telephone (APT) Fourth _____ level 4 IP Softphone 5 DECT Portable Station (PS) Fifth ____ level _____ Recommendation 6 Single Line Telephone (SLT) - 7 SIP Extension - = Not Available KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level _____ Fifth ____level _____ Communication Assistant – Client UC Applications QUICK OVERVIEW EVERY CALL MATTERS

Communication Assistant – Basic Express Click ____to __edit ____ Master _____text ____ styles ______

Communication Assistant – Basic Express Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level • Users presence and availability is only shown when clicked (phonelevel status and presence icons in main window appear Third _____ only as grey) Fourth _____ level • Fifth User islevel limited in the number of _____ • Intuitive point and click telephony – with limited capacity contacts and call history entries • 10 contacts • 10 call history entries KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Communication Assistant – Pro Click ____to __edit ____ Master _____text ____ styles ______ Second

Communication Assistant – Pro Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level • Third User presence status is shown in real ____ level _____ time – as any contact’s phone status or Fourth _____ level availability changes Fifth ____level _____ • Intuitive point and click telephony – fully featured client software • Easily change your presence indication from default settings or define your own presence message - for fast and efficient collaboration. • Note: Presence is much more than just absent messages. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

CA Pro – Agent Features Key Benefits Click ____ to__edit ____ Master _____ text____

CA Pro – Agent Features Key Benefits Click ____ to__edit ____ Master _____ text____ styles ______ For informal call centre agent operations, CA Pro users can_____ log-in/log-out Second _____ level of ICD Groups. In addition to all the CA Pro features, this Third ____ level _____ enables the agent to access system features to: – Viewlevel all ICD groups the user is a member of, Fourth _____ with Login/Logout status – Log-in to selected ICD / or all ICD groups the Fifth ____ level _____ user is member of. – Log-out from selected ICD / or all ICD groups the user is member of. – Start / End Wrap-Up to handle after call processing. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Communication Assistant – Supervisor Click ____to __edit ____ Master _____text ____ styles ______ Second

Communication Assistant – Supervisor Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ • Access Group Call Reports for total Fourth _____ level incoming calls, average waiting time, overflow call or lost calls. Fifth ____ level _____ • For team supervisors to monitor realtime telephony activities of group members. • Supervisors can silently Listen-in, Barge-in or even take over any group call for further handling, if required. • Note: Supervisor mode is only available in server-less deployments KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Integrate with Business Applications Improve Business Efficiency Click ____ to__edit ____ Master _____ text____

Integrate with Business Applications Improve Business Efficiency Click ____ to__edit ____ Master _____ text____ styles ______ §Enable desktop applications to have point-n-click access to business telephony Second _____ level– e. g. Dial directly from Word, Web pages etc using the copy and call function. Third ____ level _____ §Users can also program a key – to automatically dial the Fourth _____ level _____ selected phone number from any application. Fifth ____level _____ §Integrate with Common TAPI based desktop CRM applications (CA Pro, Supervisor & Console only) Benefits § Simplifies communication for telephony contacts § Increases probability of real-time communications KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level _____ Fifth ____level _____ Communication Assistant – Server Software QUICK OVERVIEW EVERY CALL MATTERS

Communication Assistant Server Click ____to __edit ____ Master _____text ____ styles ______ Second _____

Communication Assistant Server Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level • CA level UC Client user capacity (up to 256 users) Third _____ • Application users can use a central common contact list Fourth _____ level • Application users can select presence based contact method Fifth ____ level _____ • Businesses can deploy CA in Thin Client IT environment Communication Assistant (CA) Server is an application that provides the following additional capabilities: Benefits • Provides office-wide solution for team workers on single system KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level

Click ____to__edit ____ Master _____ text____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level _____ Fifth ____level _____ Intuitive Point n Click Unified Communications Solutions ENHANCE BUSINESS PRODUCTIVITY EVERY CALL MATTERS

Business Benefits - Scenario Index Click ____ to __edit ____ Master _____text ____ styles

Business Benefits - Scenario Index Click ____ to __edit ____ Master _____text ____ styles ______ Business Benefit Scenarios Second _____ level 1. Dial from any PC application Third _____ 2. Pointlevel n Click Conference Call 3. Easy Call Recording Fourth _____ level 4. Set and View Presence and Availability Fifth ____ level _____ No. Link 5. Visually Manage Voice Messages 6. Integrate with Microsoft Outlook 7. Easily Manage Teams 8. Communicate with Busy Colleagues KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Dial from any PC Application Dial any contact numbers from any PC application Click

Dial from any PC Application Dial any contact numbers from any PC application Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ § You have customer contact numbers in your PC application and Fourth _____ level you want to quickly and easily contact the customer – without having to manually dial the number from your phone. Fifth ____ level _____ Scenario: § You are a busy office worker using office applications on your PC – such as Word, Email (e. g. Outlook), CRM applications, or web based application. Solution: § Simply highlight the desired number you want to dial – and select “Copy & Dial” or press the pre-programmed key as defined in Communication Assistant UC Client. § Your phone goes off –hook and your desired number is automatically dialled. § You can now focus on the conversation rather then how to call the customer. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Dial from any PC Application With Communication Assistant – Yes You can! Click ____to

Dial from any PC Application With Communication Assistant – Yes You can! Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level • You can assign a special single key to expedite making the Fifth ____ level _____ call – e. g. select “F 8” to make phone calls. Procedure: • Simply highlight the desired number you want to dial – from any application you are using – and select “Copy & Dial” using Communication Assistant UC Client – and you are done! • Your phone goes off –hook and your desired number is automatically dialled. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Point n Click Conference Call Point-Click Multi-Party Conferencing Click ____to __edit ____ Master _____text

Point n Click Conference Call Point-Click Multi-Party Conferencing Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level Solution: ____ level _____ • Fifth While on the call, simply select the Conference Call Scenario: • While talking with a customer – you want to conference in a project person who is working on the customer’s project to update her on new customer requirements. Customer option to initiate the conference call set up. You no longer have to remember any complicated key combinations, or special codes. • You can now focus on providing better customer service and handle your business. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Point n Click Conference Call With Communication Assistant – Yes You Can! Click ____to

Point n Click Conference Call With Communication Assistant – Yes You Can! Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level • To add more people on the conference call – simply repeatlevel the steps. You can add up to eight (8) people Fifth _____ Procedure • While on a customer call – simply click on the “Make a conference” option and then click on the available colleague’s contact icon from the main application window and you are done. in one conference call. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Easy Call Recording Point-Click Call management (Call Recording) Click ____to __edit ____ Master _____text

Easy Call Recording Point-Click Call management (Call Recording) Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level _____ • Third You maylevel also wish to automatically record all calls without having to remember to manually press a button. _____ Fourth _____ level Solution: Fifth ____level _____ Scenario: • While on a customer call, you may want to save a recording of the customer call – for business needs. • To record a call – while on the call – simply select the record to Voice Mail icon and the call is automatically recorded to the Voice Mail system. • The software also allows you to automatically record all calls – if enabled. • You can now focus on providing better customer service and concentrate on your business. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Easy Call Recording With Communication Assistant – Yes You Can! Click ____to __edit ____

Easy Call Recording With Communication Assistant – Yes You Can! Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level • If you prefer that all calls get automatically recorded – simply click to enable the Fifth ____ level _____ Procedure: • While on a customer call – simply click on the “Record to VM” icon and your call gets recorded to the attached TVM 50/TVM 200* Voice Processing System. “Record to VM automatically” feature under the Options menu. *optional KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Set and View Presence and Availability Check and Inform Availability with one click Presence

Set and View Presence and Availability Check and Inform Availability with one click Presence Click ____to __edit ____ Master _____text ____ styles ______ § leaving your desk for a meeting you want to make Second _____ level sure that any calls from your customers get forwarded to your onsite DECT mobile handset. Third ____ level _____ § You want to inform all colleagues of your presence status to ensure that you never miss any business Fourth _____ level opportunity. Fifth ____level _____ Scenario: Solution: § Select from either built-in presence settings, edit and customise the settings for your own needs, or create a new entry. Once modified – simply click to select the presence settings (e. g. In a Meeting) and with one click – all customer calls get forwarded to your DECT mobile extension while any calls from work colleagues receive the Do Not Disturb indication. § With CA - you never miss any business opportunity. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Set and View Presence and Availability With Communication Assistant – Yes You Can! Click

Set and View Presence and Availability With Communication Assistant – Yes You Can! Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ Fourth _____ level Fifth ____level _____ Procedure: § Simply select the presence and availability setting you want to select from the drop down menu, click it – and you are done. You may select from predefined presence settings such as “Available”, “Urgent Only”, “Will Return Soon”, “In a Meeting”, “Not At My Desk”, or “Gone Home”. § Should you need to modify a setting select the “Modify” option and if you need to create a new setting of your own – simply select the “New Setting” option, enter and update the data and press OK to submit. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Visually Manage Voice Messages Visually Manage Your Voice Mail Messages Click ____to __edit ____

Visually Manage Voice Messages Visually Manage Your Voice Mail Messages Click ____to __edit ____ Master _____text ____ styles ______ • As you are about to rush out to a meeting – you notice that you Second _____ level have multiple voice messages but only have time to listen to the important ones from your customer. Third ____ level _____ • You want to share any important voice message by forwarding it as Fourth _____ level to work colleagues. an email attachment Fifth ____level _____ Solution: Scenario: • With Voice Mail Assistant for CA, Unified Messaging is built-in. Simply click on the Voice Mail icon to connect to the TVM voice mail system, and you are presented with a visual list of all voice messages you have received. • Simply click on the message that you want to listen to – and if required, download the messages to your PC – forwarding to colleagues via email. • Focus on what is important to you and never miss any business opportunity. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Visually Manage Voice Messages With Communication Assistant – Yes You Can! Click ____to __edit

Visually Manage Voice Messages With Communication Assistant – Yes You Can! Click ____to __edit ____ Master _____text ____ styles ______ • To check for your voice messages, click on voice mail icon Second _____ level and then select the “Call Voice Mail” option. ____ level _____ • Third The Voice Mail Assistant window will pop-up – allowing you to visually see all your voice mail messages and giving you Fourth _____ level the opportunity to select the ones you would like to play. ____ level _____ • Fifth The software also allows you to: Procedure: • • • Play and pause messages & Skip messages Change message playback speed Delete messages Download the message to your PC Send messages via E-mail Call the person who left the message Benefits –Improve Productivity • Quickly and easily make contact with customer and colleagues, quicker and faster when out of the office KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Integrate with Microsoft Outlook® Use MS Outlook® to dial / answer calls Click ____to

Integrate with Microsoft Outlook® Use MS Outlook® to dial / answer calls Click ____to __edit ____ Master _____text ____ styles ______ • You use MS Outlook as your preferred PIM and want to dial all your Second _____ level customer contacts from within MS Outlook. Third ____ level _____ Solution: • Fourth Simply use the built-in Outlook Toolbar and it allows you to dial/answer _____ level calls from within MS Outlook. Fifth ____level _____ Scenario: ® ® ® • If a call comes in from a contact that is already registered in your MS Outlook® contacts, the application can even pop-up the relevant contact details allowing you to improve customer service. • Focus on providing better customer service and handle your business. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Integrate with Microsoft Outlook With Communication Assistant – Yes You Can! Click ____to __edit

Integrate with Microsoft Outlook With Communication Assistant – Yes You Can! Click ____to __edit ____ Master _____text ____ styles ______ • Second To use Outlook to make and _____ level receive calls, simply use the Outlook toolbar that comes Third ____ level _____ with Communication Assistant. Fourth _____ level • Fifth You can either enter a number ____ level _____ in the dial field and press Procedure: “Enter” to dial, or select a contact from your Outlook Contacts list and right click to “Call Contact”. • When you receive a call, you can also answer the call from within Outlook toolbar by pressing the “Answer” button. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Easily Manage Teams Visually Manage Your Team with point-n-click Click ____to __edit ____ Master

Easily Manage Teams Visually Manage Your Team with point-n-click Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ • You may wish to silently “Listen-In” to a call to make sure that a_____ customer call is being properly handled by a Fourth _____ level new employee. Fifth ____level _____ Scenario: • You need to manage a team of agents and want to easily keep an eye on how they are handling customer calls. Solution: • Focus on managing your team and easily handle your informal call centre to provide better customer service. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Easily Manage Teams With Communication Assistant – Yes You Can! Click ____to __edit ____

Easily Manage Teams With Communication Assistant – Yes You Can! Click ____to __edit ____ Master _____text ____ styles ______ • Simple run Communication Assistant Second _____ level Supervisor and use it to easily and visually manage your team. Third ____ level _____ • The Current Member Status shows you Fourth _____ level status of all_____ team members in real-time. ____ level _____ • Fifth The Group Call Report section shows you Procedure: total incoming calls, average waiting time, overflow call or lost calls. • Select a member – and you can log them in to the group, or log-out – if needed. • As a supervisor, you can silently Listen-in, or even – take over the call for further handling, if required. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Communicate with Busy Colleagues Quickly communicate even when colleagues are busy Click ____to __edit

Communicate with Busy Colleagues Quickly communicate even when colleagues are busy Click ____to __edit ____ Master _____text ____ styles ______ • As a secretary you want to inform your boss who is in a Second _____ level meeting that a guest has arrived and is waiting – without having to disturb your boss. Third ____ level _____ • You may also need to contact a work colleague to ask a Fourth _____ level quick question – but they are on another call. Fifth ____level _____ Solution: Scenario: • You can now chat with your boss or work colleagues from your computer – without having to disturbing them – if they are on a phone call. • The software also allows you to escalate from a chat to a phone call – with the click on a button. • Make office communications – quick and efficient, and focus on providing better customer service. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Communicate with Busy Colleagues With Communication Assistant – Yes You Can! Click ____to __edit

Communicate with Busy Colleagues With Communication Assistant – Yes You Can! Click ____to __edit ____ Master _____text ____ styles ______ Second _____ level Third ____ level _____ • Fourth You can now communicate with your work _____ level colleagues using short text messages. Fifth ____level _____ Procedure: • Simply click on the contact icon for a colleague who may be busy on a phone call – but is online and click the “Start Chat” feature button. • While on a Chat, if you want to escalate the communication from a Chat to a phone call – simply click on the green dial icon within the chat window. KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS

Click ____to__edit ____ Master _____ text____ styles ______ THANK Second _____ level YOU Third

Click ____to__edit ____ Master _____ text____ styles ______ THANK Second _____ level YOU Third ____ level _____ Fourth _____ level _____ Fifth ____level _____ KX-TDE 100/200 v 3. 0, February 2010 EVERY CALL MATTERS