Intelligent Call Center One Stop Call Center Solution

Intelligent Call Center One Stop Call. Center Solution for SMEs

CONTENTS 01 Solution Introduction 02 Product Introduction 03 Advantages

01 Solution Introduction

Solutions Support International Telecom Services Providers. T 1/E 1/PSTN/SIP TRUNK Supported Telecom Supported 01 02 Smart Device Stable and secured smart call center come with various features and terminals such as desktop IP-Phone and earpiece and mic design for call center. High efficiency pre-sales and after sales support team caring everything you need. Pre-Sale and Support 03

Solution

02 Product Introduction

Smart Call Center System One Coo. Center device in your office for everything you need for company telecommunication. ZYCOO Coo. Center come with both call center and IP-PBX features, it not only can help set up a call center in you office, but also can setup a IP based telecommunication system for every departments of you company. Up to 30 Agents High performance X 86 based system brings you up to 30 call center agents and concurrent calls Various Features Tasl management/Call Recording, survey and conference and more User Friendly End user friendly interface for everyone can learn how to use it at just 10 minutes. Private Services Support multi PSTN lines and also T 1/E 1 as well as sip trunk will makes your call center always online.

Features

Specification Models S 10 S 30 Call Center Agents 20 60 IP-PBX Extensions 40 120 Concurrent Call 10 30 CRM info 100 K 300 K Recording Space 10 G 500 G（Extendable） Auto Outgoing Call Queue 6000 20 K Cal logs 100 K 300 K

User Interface Admin Login Page Call Center Agent

Key Features Various Call Queue Policies Random - Random ring to any agent Ring all - Ring to all agent RRmemory - Ring agent one by one and record the agent who picked up and make the to last when next ringing. Roundrobin - Every ringing will start from the agent no. 1. Ring In Order - Ringing to every available agent one by one. Least. Recent - Always ringing to the agent who get ringing least Fewest. Calls - Always ringing to the agent who pick up least.

Key Features Call Recording Call recoding is a very important feature that can let you recording every agents’ talking details, you can select which agent’s call need to be record and when it need to be record. You may play the records back anytime from our GUI when needed.

Key Feature Web Agents With our build-in Web-RTC technology, your agents can make and answer calls from our Coo. Center Web GUI and an earpiece and mic. Save your cost with no more IP-Phones needed.

Key Feature Pop-up Windows Each agent of service center call center may answer hundreds call every day. The traditional ringing will waste a lot time to pick up and answer call, that will affect the service quality and efficiency. With Coo. Center pop-up window function, each incoming call will pop-up a window from agents’ computer and show the client details, one click to answer it. Also, the agent can record all the details from the pop-up records windows. Know your client easier and service they better.

Key Feature Call Back Reminder Agents can set a reminder from the pop-up window to remind them call back to clients for better service.

Key Feature Build-in CRM System Customizable Build-in CRM system. You can record clients’ phone number, emails, name, company details in Coo. Center and setup a auto call task. Also, Coo. Center can be integrate with third party CRMs, like ZOHO. Welcome IVR Customizable welcome IVR for every clients’ incoming call waiting time, play music or tell them the agent’ number. Coo. Center makes call center easy.

Key Feature Smart Auto Dial Schedule For outgoing call center, the calling efficient is the core index. Coo. Center bring you a smart auto dial schedule feature. You can upload the clients’ information and distribute the task to each agents, so the agents will keep making calls on and on automatically. No more dialing needed.

Key Feature Survey Make a survey after each call end to know better about your agents’ service quality. Press 1 for excellent Press 2 for average Press 3 for poor An imaging report will let you know everything about your service quality.

Key Feature Statistical Statement Coo. Center offers you various statement report Inbound Calls，Outbound Calls，Pick up，Not answered，Pick up rate，average talking time, etc.

Key Feature Imaging Report

Available Terminals ZYCOO H 83 Color Screen IP-Phone ZYCOO EX 16 S Analog Expansion Box Coo. Center Headset

03 Advantages

Advantages Call Center and IP-PBX as one. No only call center department can use this system, the other department like R&D, Accounting may also use ZYCOO Coo. Center as a IP-PBX to set up a company IP based telephony system. Keep your existing number If you choose cloud based call center, normally you can not use your existing PSTN number as your company number any more, but with Coo. Center, we support PSTN/T 1/E 1 to keep your number with you always.

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