intelli Trac www utdallas edumxs 119930 Advanced Requirements

intelli. Trac www. utdallas. edu/~mxs 119930 Advanced Requirements Engineering BY Benji Boban Aagbara Kpea Muhammad Ayaz Shaikh Shilpa Siddavvanahally

intelli. Trac is a Smartphone application, whose purpose is to help technicians to store the information generally contained in a service ticket. This app schedules a ticket, then guides you to reach the customer, stores the relevant information for that job, and can even create a report. Scheduling Location Annotation Reporting This app will only be support on the Android platform Smartphone (2. 3 or higher).

Scenario

General Flow When Service ticket call is received: Enter customer information and complaint Scheduling setup Alarm will be set up in the calendar of the app When the Service schedule time is reached: Alarm comes on and it has the option to snooze, reset or reschedule the job. The option to use GPS to guide to customer location. If the GPS option is not utilized mileage will still be calculated

General Flow Customer Site: Calculates the service time Option take notes and pictures as annotation of service. Service Completion: Create completed ticket summary report The ability to receive the customer signature The option to email the report.

Options It should allow for a calendar view or outline view The application alarm has option to snooze or reschedule the particular ticket There will be an option to calculate the mileage from the current location as opposed to GPS data. There will be an option to edit the basic customer information at any time. Ability to review previous tickets

Questions? Comments?