Intelli Force Intelligent Workforce Services EP Service Offerings

Intelli. Force Intelligent Workforce Services

EP Service Offerings Portfolio Plat. Forge Service Line to Modernize the Enterprise Platform from Legacy Intelli. Force Service Line to transform Workforce into an Intelligent one Wisdo. Mania Service Line to address all Enterprise Wisdom related needs Synergistics Service Line to push Enterprise Synergies to next dimension 2

Intelli. Force Service Offerings Transformation Services Intelli. Force Service Line to transform Workforce into an Intelligent one Workforce or people are the main strength or focus area for an enterprise to perform efficiently. Hence evolution of workforce, which includes employees, vendors, partners, agents and some customers too, towards enhanced intelligence is the need of the time to ensure digital transformation within organization. Intelligent Workforce is not only important for digital transformation, also very much required for being competitive with respect to cognitive drive in enterprise. There are few product tracks as well from HCL EP product line which supports this offering. Strategic and Tactical Service to transform today’s enterprise to a modern digital tomorrow’s enterprise through transformation of workforce into an Intelligent one Advisory Services Consultancy guidance to strategic, technical and operational aspects of Intelligent Workforce Implementation & Maintenance Services Traditional implementation and support services executed in a new way delivery improved efficiency and quality output Administrative Services As specialization of maintenance service, focuses on administrative activities dedicatedly to keep the implemented solution at healthy steady state 3

Intelli. Force – Transformation Service WORK PARTNERSHIP Leveraging power of Automation to Assist, Advise and Act • Machine computing to automate various routine and non-routine activities • Proactively address needs of people or process while monitoring multiple system internally or externally SMART INFORMATION SERVICES ENTERPRISE AVATAR SMART LEARNING Micro-Digitalization of Enterprise with ‘Digital Twins’ Making Learning process Smarter, more Productive and Efficient Content & Information management in a smarter way • Cross-skilling, skill upgrade, knowledge transfer, self learning etc. , through smart ways • Interactive media based learning, gesture driven learning, immersive experience or digital cafe based holistic learning are the various options • Handling media information for tomorrow’s enterprise for improved interactions • Bringing enterprise collaboration information onto devices, anytime anywhere • Content lifecycle (search, disposition etc. ) in a well-governed approach • Modelling an object (people / processes / assets) using data stream from sensors • Analyze the collected data to reach a decision, be it for learning, designing, planning etc. • Simulating situations without the actual object maximizes quick turn-around-time for resolution 4

Intelli. Force – Advisory Service Business Advisory • Automation business case formulation • Work Partnership and Enterprise Avatar Use Case Analysis • Governance Definition • Roadmap Definition • ROI Calculation / Business Matrix Approach / Methodology Techno-Functional Advisory • • • Smart Workforce Strategy Information consolidation advisory Intelli. Force Capability Fitment Product Selection User Story Definition Workforce Learning Strategy Definition 4 A Assess – Analyze – Articulate – Architect EASE Explore – Analyze – Strategize – Execute Technical Advisory • Information Architecture Definition • Intelli. Force COE setup • Communication channel definition and Strategy • Technical Design Definition • Integration Strategy GAMES Gather – Analyze – Measure – Evaluate – Strategize 2 DR Discover – Design – Recommend – Review 5

Intelli. Force – Implementation & Maintenance Services AD Track ASM Track Client Interface Management Channel Configuration Stats & Reports Network related Configuration Partner Access Management • Architect, Design, Development and Testing of Intelli. Force Solutions like Work Partnership, Enterprise Avatar, Learning, Content & Information Services • Technical Management of Development and Enhancement work • Transformational guidance within Application boundary of the solution towards better adoption Approach / Methodology Delivery Excellence powered by Delivery Enablers App Store Maintenance L 2 & L 3 Environment/DC Management User Management Monitoring Infra Management Device Management App Maintenance & Enhancement + ALT-AD + 6

Intelli. Force – Administrative Service Installation & Configuration Continuous Monitoring & Reports Platform Administration User & Authorization Management Security and Compliances Ticket based Troubleshooting 7

Solutions & Frameworks Emp. Finesse™ is a bouquet of offerings for the Enterprise, enabling internal Transformation through smart delivery of Experience and Synergy under flexible, yet robust governance supported by Transformational Solutions. Emp. Finesse™ delivers e. Xtraordinary e. Xperience to enterprise users through its modules - Nudge, Galatea and Sympatico. Following are the tracks from Emp. Finesse™ which would be contributing to Intelli. Force service. • Work Partnership • Enterprise Avatar • Smart Learning • Smart Information Service e. Unomia offers strategic guidance for governance modernization in an enterprise by offering a bundle of strategic frameworks and governance tools around critical ecosystems like collaboration, wisdom management, digital transformation etc. The strategic journey is usually through a well structured, quantitative and measurable process and addresses end-to-end lifecycle - discovery, assessment, design, roadmap definition, return of investment determination and also execution around Governance of various processes like Collaboration, Wisdom Management, Digital Transformation etc. using IP’s. Following are the tracks from e. Unomia which would be contributing to Intelli. Force service. • Digital Enterprise Maturity Framework 8

Solution Details – Emp. Finesse. TM Work Partnership offers capabilities to reduce the workload of employees by leveraging machine computing to automate various routine and non-routine activities in an enterprise. Assistants in the organization execute various routine work like regular approvals, report check, time entry etc. Advisors keep eye on multiple system internally or externally to proactively determine challenges in people / process. And Actors act on behalf of any workforce member to execute complex work where prior fed data provides the requisite intelligence. Assistants, Advisors and Actors are essentially machine personas enabled by Work Partnership Solution. Unique Features • Process Automation of repetitive as well as decision making processes • Implicit Monitoring of Process Metadata and Data • Intelligent machine decision to take action against Process Data Approach • Assistant level Partnership [Regular Task Automation, Occasional Task Automation e. g. Onboarding] • Advisor Level Partnership [FAQ, Notification, Recommendation, Proactive Suggestion e. g. Popup Help Desk] • Actor Level Partnership [Predictive Problem Management] Value Delivery • • Better utilization of time of critical resources Improvement of productivity of the workforce Faster GTM and Issue Resolution Moving along Digitalization Journey through automation 9

Solution Details – Emp. Finesse. TM Enterprise Avatar is a solution to digitally clone any animate and inanimate object in enterprise towards simulating situations without involving the actual object, hence maximizing the utilization of the object and reducing cost of designing, planning and troubleshooting. Unique Features • • Capability of cloning any and every object in the enterprise digitally Facility to collate transactional data points from those devices to simulate real life scenario Ease of modelling a projected object using available data stream from sensors Ability to analyze the collected data to reach a decision whatsoever it be for learning, designing, planning or troubleshooting Approach • Twin Modelling [Property Management, Model Management, Instance Validation, Behaviour Mapping] • Twin Threading [Transaction Placeholder Management, Digital Fabric / Sensor Tagging, Cognitive Sensing, Transaction Data / Information Flow, Transaction Logging] • Twin Analysis [Impact Measurement, Impact Traceability, Recurrence Management, Analysis Charts & Reports, System Recommendations, Manual Recommendations] Value Delivery • • Simulation of situation without presence of actual object helping in effective Learning and Troubleshooting Significant Cost saving in Learning, Designing, Planning and Troubleshooting Improved utilization of Enterprise Objects in parallel with experimentation on Object Data Digitalization of every objects takes an enterprise ahead to digital transformation route 10

Solution Details – Emp. Finesse. TM Smart Learning provides enhanced capabilities and richer experience to an enterprise across various learning areas e. g. cross-skilling, skill upgrade, knowledge transfer, self learning etc. The goal is to make learning smarter, more productive and efficient with interactive media, gesture driven capabilities, immersive experience and a holistic offering with a digital learning cafe. Unique Features • Granular level Learning • Learning with real-like experience • Consolidation of various Learning interfaces within a single place Approach • Atomic Learning [Interactive Media, Post Learn Task Simulator and Quizzer, Tips Publisher, Add-On Designer] • Immersive Learning [Mixed Reality Designer and Simulator] • Digital Café [SME Connect, Direct Learning, Advanced Messengers, On-Sport Rewards, Champion cross-pollination, Technological Socialization, Unlocking Skill or Wisdom spare parts] Value Delivery • • Higher Adoption of Learning Ecosystem in the Enterprise Faster Learning because of enhanced interactions Improved Learning Efficiency helping utilization of learnt skills at work Better User Satisfaction 11

Solution Details – Emp. Finesse. TM Smart Information Services Smart Information System enables smarter information management in the enterprise by offering capabilities to manage and deliver media based information effectively. This is envisaged to be the key for tomorrow's enterprises. It focuses on solutions to make information available onto devices and making it available anytime anywhere (Collaboration on-the-Go solution), effective management of audio-visual content (Smart Media) and managing the content lifecycle in a wellgoverned approach (Content Disposition Framework). Unique Features • • Collaboration and Socialization in any form and shape within enterprise accessible from anywhere any time Content Life Cycle Management governing creation, disposition, utilization, delivery and archival Access and usage of Media Contents more elegantly Transformation of Content Delivery to smarter Approach • • • Content Disposition Framework Idea Crowdsourcing Information Summarization Content Movement to Cloud Workforce Empowerment Toolset [Influence Meter, Consensus driven Decision, Enterprise Flipboard] Value Delivery • Smarter Content Management and Handling 12

Solution Details – Digital Enterprise Maturity Framework [DEMF] is an end-to-end strategic framework that enables measurement of several Digital Workforce parameters, determines an uniform metric as the Key Performance Indicator and leverages complex calculations to assess digital maturity in an enterprise thus providing a way to derive value from investments in digital transformation. With enterprises gearing towards digital transformation with device friendly, AI and automation driven, proactive / predictive capabilities this is a must-have offering to perform analysis and derive value. Unique Features Covers following features – • Physical Infrastructure Governance • Device Handling in agnostic way • Communication, Collaboration and Wisdom Exchange • Process Automation • • Cognitive Guidance Proactiveness, Projection and Prediction High Extensibility complying to accessibility standards Excitement and Empowerment booster Approach DEMF follows a unified process called DECODE to strategize the governance in a digitally aspiring enterprise. • Digital Enterprise Components • Digital Enterprise Data • Digital Enterprise Operations • Digital Enterprise Enablers Value Delivery • • • Consumer-grade technology that lives up to employee expectations An emphasis on device centric, experience driven and people focused ecosystem which facilitates an engaged workforce Simple and Intuitive access to cohesive data repositories and in-house expertise, providing better returns on information assets A community-oriented ambience of Collaboration and Social that promotes Innovation and Wisdom sharing Design Thinking based approach leading to improved ability to accelerate business cycles 13

Top Accelerators Enterprise Flipboard Workforce on-the. Go Emp. Finesse. TM Core Platform Device Agnostic Experience for Enterprise Content A package for travelling Workforce Multi-Brain BOT agnostic Platform Docu. Melt Me. Bile The Ultimate Content Summarizer Wholesome Workforce Networking App Decision Mentor Enterprise Service Broker Interactive Media Self Service Orchestration Smart Onboarding Intelligent Decision through Consensus & Influence Abstract Cross Service Agent Interaction with Media Files User Managed Process Flow Execution Employee Onboarding Solution + Many more 14

Customer Experience Top Toy Manufacturer of Europe Next Generation Workplace • • Digitalization roll out for the Enterprise Portals and Apps in the organization Migration to cloud to minimize the Data Centre overhead and dependency on enterprise connectivity Exhaustive implementation of service base to cater to the desired functions in the most flexible way Next generation User Experience delivery with unique approach Strategic Knowledge Exchange Transformation US based leading Insurance Organization Global Retail and FMCG Multinational World’s largest Development Bank • • • Strategize the right Governance model for the optimal exchange of knowledge and wisdom in the enterprise Reducing the GTM time from 120 days to 45 days for underwriting a policy for release in GEO market Defining end-to-end all aspects of Governance answering all 5 W 1 H (What-Why-Who-When-Where-How) questions around Knowledge Exchange Design of various communities, processes and metrics to impose a quantitative way of managing this Knowledge organization at the enterprise level Designing the Target Operating Model for the Knowledge Exchange to operate seamlessly Cognitive enabled Digital Employee Platform • Automated complex cross-boundary backend processes through cognitive interface (conversational assistant) enabled with natural language processing capability • High degree of personalization, and domain specific logics in this multi-brain artificial intelligence system, secured with Biometric Authentication • Scalable cognitive platform accessible from anytime anywhere over various channels (Web Chat, Skype for Business, Email, SMS) and auto-detectable multilingual capability (that helped in global collaboration) Workplace Transformation • • Roadmap and Returns of Investment was derived based on the ecosystem in the knowledge management department of this financial organization Transformational ideas like Tacit knowledge codification was suggested and guided the customer on those areas Integrating BPM system with collaboration for seam less work ambience Transformation in User Experience design to cater to entry of diverse devices in the ecosystem 15

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