Integrated Consulting Solutions Module 2 Management Commitment Responsibility

Integrated Consulting Solutions Module 2: Management Commitment, Responsibility and Review www. iconsultingsolutions. com. au

What You Need to Know About Management Commitment, Responsibility and Review Ø What is management commitment? Ø What are the responsibilities of senior management? ØWhat is management review? www. iconsultingsolutions. com. au

What You Need to Know About Management Commitment, Responsibility and Review What is Management Commitment? Ø The building block for business system. Ø Management must be committed. www. iconsultingsolutions. com. au

What You Need to Know About Management Commitment, Responsibility and Review What are the Responsibilities of Senior Management? Ø Providing adequate resources. Ø Planning adequately. Ø Culture of meeting customer needs. www. iconsultingsolutions. com. au

What You Need to Know About Management Commitment, Responsibility and Review What is Management Review? Ø Plan, do, check, act Ø Management Review as a “check” step Ø 12 areas to review www. iconsultingsolutions. com. au

Why Do Management Commitment, Responsibility and Review Commitment Ø No commitment, no progress. Ø Top-down approach is essential. Ø Written Statement of Commitment. www. iconsultingsolutions. com. au

Why Do Management Commitment, Responsibility and Review (continued) Responsibility Ø Senior management are responsible for: • Setting up an ISO 9001 • Planning • Reviewing • Determining the objectives • Adjusting objectives • Checking system performance • Continuous improvement www. iconsultingsolutions. com. au

Why Do Management Commitment, Responsibility and Review Management Review ØCan uncover: • Opportunities for improvement and growth. • Ways to reduce waste. • Solutions for chronic problems. Ø Can make a dramatic positive difference to the business. www. iconsultingsolutions. com. au

What This Module Covers In this module we will be: 1. Creating a management commitment and responsibilities statement. 2. Creating business and quality objectives and associated KPI’s. 3. Creating and populating. a template agenda and minutes for management review meetings. 4. Considering the use of an approval and authorisations matrix www. iconsultingsolutions. com. au

In Your Pack You Will Find Ø A sample Management Responsibilities Statement which you can customise. Ø A template business objectives generation tool. Ø A template Management Review Meeting Agenda and Minutes. Ø A template authorisations matrix www. iconsultingsolutions. com. au

Exercise One Creating A Management Commitment Statement Workbook Question 1: Brainstorm the responsibilities of Senior Management Document Prompt Sheet for Management Responsibility statement www. iconsultingsolutions. com. au

Exercise One Creating A Management Commitment Statement Instruction Go ahead and write a paragraph which describes what you consider to be your responsibilities and commitments to the business. www. iconsultingsolutions. com. au

Exercise Two Creating Business Objectives Workbook What are you hoping to achieve in your business? Document Business Objectives Matrix Document www. iconsultingsolutions. com. au

Exercise Two Creating Business Objectives Instructions Ø Open your business objectives matrix document. Ø Go ahead and make a note of your top three or four business objectives for the next 12 months. You can you can use the matrix as a prompt if you wish. www. iconsultingsolutions. com. au

Exercise Three Creating Management Review Meeting Agenda and Minutes Ø A meeting is not essential. Ø Meetings need structure. www. iconsultingsolutions. com. au

Exercise Three Creating Management Review Meeting Agenda and Minutes (continued) Effective Meeting Practice Ø Set agenda Ø Timed Ø Chaired Ø Recorded Ø Action items www. iconsultingsolutions. com. au

Exercise Three Creating Management Review Meeting Agenda and Minutes (continued) 12 Recommended Management Review Agenda Items Ø Previous Mgmt Review Ø Suitability of organisation structure, authorities etc Ø Suppliers Ø Customer Satisfaction Ø Business Objectives Ø Level of conformity to product/ service requirements Ø Communication Ø Internal and External Audit Results, Issues Ø Continued adequacy of ISO business system Ø Environmental and OHS Considerations Ø Training www. iconsultingsolutions. com. au

Exercise Three Creating A Management Review Agenda Instructions Print out a copy of the template management review agenda and minutes. www. iconsultingsolutions. com. au

Exercise Three Creating A Management Review Agenda Instructions (continued) If you already have regular management meetings using an agenda and minutes: Ø Print out your usual meeting agenda. Ø Compare this with the template agenda. Ø Supplement your existing agenda with the 12 recommended items. www. iconsultingsolutions. com. au

Exercise Three Creating A Management Review Agenda Instructions (continued) If you don't have a preferred agenda and minutes template: Ø Make sure you customise the template now to suit the requirements of your business. Ø Make sure you add your usual agenda items. Ø Review your business objectives at least once every six months. Ø Talk about customer feedback on a relatively frequent basis. www. iconsultingsolutions. com. au

Exercise Four Approvals and Authorisation Matrix Workbook Question 4: Document Sample Approvals and authorization matrix www. iconsultingsolutions. com. au

Exercise Four Approvals and Authorisation Matrix Instruction Ø Open up the matrix Ø Amend the first column and the top row Ø Clear out the template contents and replace with your best guesses. Ø Consider including in a management review meeting. www. iconsultingsolutions. com. au

Congratulations! That is the end of module two. You are ready to contact your consultant to check your work. www. iconsultingsolutions. com. au