INSURTECH IMPLICATIONS ON THE INSURANCE VALUE CHAIN Is

INSURTECH IMPLICATIONS ON THE INSURANCE VALUE CHAIN

Is Marsh waiting to be disrupted? Insurance Supporting Innovation Customer Experience as the Ultimate True North Data Insights, Correlation and Predictive Analytics Digital Identity as the New Key to Unlock Products and Services Connectivity as an Enabler MARSH Trust as a Catalyst for Growth September 2021 1

Vision and Key Pillars PLATFORMS Cutting-edge, cloud-based and technology agnostic Blockchain Hub platform MARSH OPERATIONAL EFFICIENCIES Deliver efficiencies and significantly improve client experience by reengineering existing manual processes CLIENT VALUE Build strategic partnerships to drive differentiated client value and innovation opportunities September 2021 INDUSTRY CONSORTIA Take a leadership position in industry consortia to position Marsh as the thought leader and disruptor LABS Incubate emerging technology and innovative business use cases across industry verticals 2

Some of the challenges of the industry • Insurance penetration is stagnating • Product development is complex • Achieving trust is paramount MARSH September 2021 3

Insurance’s greatest contribution to the world • Enabling innovation MARSH September 2021 4

Insurtech startups focus MARSH September 2021 5

https: //bit. ly/2 V 8 g. RSD MARSH September 2021 6

Two ways of looking at the value chain in insurance Endcustomer Distribution MARSH Broker Actuarial MGA Agent Policy Admin Insurer Licensing & Regulation September 2021 Reinsurance broker Claims management Reinsurer Capital 7

Introduction to the CSEE region CSEE is a very diverse and fast-growing region CSEE in numbers CSEE’s main characteristics 17 Countries • Heterogeneous region with regards to markets, market maturity, culture, history, languages, sizes, distances. 15 Languages • 10 Currencies Market potential: Significant – all countries show economic growth 50 Bln USD GWP • Motor is the main line of business 960 • Low insurance penetration Colleagues 3. 2 Trillions GDP 222 Millions inhabitants MARSH • CSEE on the map Density varies from 2 K in Austria and Israel to 110$ in Romania September 2021 8

Creating insurance distribution programs for both traditional and disruptive business models Marsh developed the Insure. My. Tesla program spanning multiple territories across 3 continents. We offer a unitary product and Ux for Extended Warranty and Motor Hull MARSH Marsh has enabled 20 telcos or retailers in CEE branch-out in the value-added-services segment by developing a suite of insurance distribution programs Marsh has developed usagebased-insurance for Romania’s main bike-sharing platform We insured 3500 bikes and riders so far

We’ve been pushing the boundaries for a long time • Mobile phone insurance – Estonia 1998 • First claim settlement to be solved end-to-end in under 1 minute: Hungary 2008 • First captive in CEE – MOL Group • First captive for insurance distribution – Vodafone Group MARSH September 2021 10

CSEE Forward Developing future thinking ideas to impact our business MARSH September 2021 11

CSEE Forward What we offer? Advisory Placement Industry expertise Interlink with carriers / Reinsurers Market & competition analysis Continuous program, product & process design Continuous business analytics Dedicated personnel via our Graduates program Claims management MARSH Ability to develop alternative capacity Market leverage (size) Technology Access to our platforms and APIs for: • Claims management • Facilities Placement of retail • Data repository and analysis Structure between retail insurer and captives Performance analytics Global program development Global placement reporting September 2021 12

CSEE Forward What we want to achieve? • New products • Cover new risks • Expand into an untapped market • Positive impact on the industry: trust, performance, growth MARSH September 2021 13

J 40/3767/1995, CUI 7381700 Autorizata prin Decizia CSA nr. 8/17. 10. 2001 Registrul Brokerilor nr. RBK-008/10. 04. 2003 Capital social 250. 000 RON Operator de date cu caracter personal nr. 16514