Instructions There are several slides in this assignment

Instructions There are several slides in this assignment 1. Slide 2 is a template describing the drill-down activity 2. Slide 3 presents an example of the approach for one pathway through the process for the Y variable of sales 3. Slide 4 is a reproduction of slide 2 for you to use for the homework assignment 4. Slide 5 presents a process that you can use for the homework if you don’t have a process of your own Be sure to view the notes section of the following slides

Y → CTQ Tree Hows Whats Strategies Priorities CTQs Activities Driver Project Metric Driver Just do Strategy Y Strategy Root Causes X X X Strategy Metric Plan X X Project To change a Y, we must change the appropriate Xs X

Example Whats Hows Extensive Incentives Script content Brief Contacts Cross-Sell Sales $ per sale Pricing Hiring Methodology Process Products Offered Strict Ad lib CBT Time Close Rate Products OJT Trainers None Apprenticeships To increase sales, we must change script, methods, … Y or N

Y → CTQ Tree Hows Whats Strategies Priorities CTQs Activities Driver Project Metric Driver Just do Strategy Y Strategy Root Causes X X X Strategy Metric Plan X X Project To change a Y, we must change the appropriate Xs X

The Corn Crisp Process – – Corn Crisps 12 servings ¾ cup yellow stone-ground cornmeal 1 cup boiling water ½ teaspoon salt 3 tablespoons melted butter Preheat the oven to 400ºF. Stir the cornmeal and boiling water together in a large glass measuring cup. Add the salt and melted butter. Mix well and pour onto a cookie sheet. Using a spatula, spread the batter out as thin as you possibly can - the thinner the crisper. Bake the cornmeal for half an hour or until crisp and golden brown. Cut into 12 roughly equal triangular pieces. Serve hot with salsa. VOC • I love the fresh smell of corn crisps right out of the oven. • I can’t wait to taste them, they melt in your mouth! • I like the crunch when they’re thin and crispy. • I like them best when they’re real fresh.