Institut Tadbiran Awam Negara INTAN National Institute of

Institut Tadbiran Awam Negara (INTAN) National Institute of Public Administration Malaysia “Memacu Transformasi Melalui Pembelajaran” INISIATIF ICT SEKTOR AWAM

KERAJAAN ELEKTRONIK

KORIDOR RAYA MULTIMEDIA (MSC) 15 km x 50 km bermula dari KLCC ke KLIA Undang-undang siber • Infrastruktur bertaraf dunia (2. 5 – 10 Gbs kelajuan rangkaian multimedia) Undang-undang siber Infrastruktur bertaraf dunia (2. 5 – 10 Gbs kelajuan rangkaian multimedia) MSC-1

OBJEKTIF MSC Mencapai Wawasan 2020 dengan merangsang pertumbuhan produktiviti (productivity-led) Untuk melonjakkan Malaysia sebagai pemimpin dalam Era Maklumat dengan menarik dan membangunkan syarikat bertaraf dunia melalui “perkongsian pintar” (smart partnerships) Untuk membangunkan jambatan global di antara Malaysia dan bandaraya pintar bagi MSC-2 kepentingan bersama (global bridges)

7 APLIKASI PERDANA 1 Kerajaan Eletronik 2 Multipurpose Smart Card 3 Smart School 4 Telehealth 5 R&D Cluster 6 E-Business 7 Technoprenaur Development EGOV 1. 0 -2

7 PROJEK PERINTIS EGOV 1 2 3 E-Services E-Procurement GOE 4 5 6 HRMIS PMS ELX 7 E-Syariah EGOV 1. 0 -3

Challenges Information Privacy & Security Reengineering and Streamlining of Current Processes and Procedures Managing Diverse Technologies & Obsolescence Integration & Interoperability of EG with other Flagship Applications & Legacy Systems Human Resource Implication • Education, training & Accessibility EGOV 1. 0 -4

Critical Success Factor Administrative Mechanism Legal Framework Telecommunication Infrastructure Other Initiatives EGOV 1. 0 -5

INISIATIF KERAJAAN

Public Sector ICT Journey

Public Sector ICT Directions

SMART Government Model

Public Sector Initiatives : Leveraging Nexus of Forces for Agility in Service Delivery 1. Agency presence in portal, websites & social media 2. My. Email 3. 1 Gov. UC Social 1. Service Information Intelligence 2. DDMS 3. my. Government Portal 4. my. Mesyuarat 5. Big Data Analytics (BDA) Mobile Cloud 1. my. SMS 2. Mobile web 3. Mobile apps 1. 1 Gov*Net 2. GDC 3. My. GRi. C 4. MTSA 5. ISMS 6. My. GSOC 7. My 1 Login

MEDIA SOSIAL

Apakah Media Sosial? Media sosial merujuk kepada sejenis saluran komunikasi dalam talian yang membolehkan pengguna berinteraksi dengan mudah secara bebas, berkongsi dan membincangkan maklumat dengan menggunakan gabungan multimedia yang terdiri daripada teks, gambar, video dan audio.

Social Media Benefits Share services, products & brands SHARE Collaborate with others Own up if we make mistakes OWN COLLABORATE Listen to people’s views & critics Interact with people INTERACT AVAILABLE 24 hours X 365 days LISTEN

Etika Penggunaan Media Sosial Sektor Awam

GOVERNMENT MOBILITY

Mobile Primary computing platform Easy to get and use devise Easy to stay connected with people Easy to switch between work and non-work info

Mobile Tech : Continue to dominate the world Understand netizen better and respond to their needs more rapidly. Compete and be relevant. Mobile apps are becoming more mainstream. New technology increase productivity and support better decision making. More options for meeting the changing needs of our employees – through virtual teams, flexible work arrangements. Learning is becoming social and can happen anywhere and at anytime.

My. Gov Mobile Model Overview Source : MAMPU

My. Gov Mobile

my. SMS Services my. SMS Milestone

My. Distress App : A SMART TECHNOLOGY FOR A SAFER YOU Connects you directly to the police for emergency alerts “just with clicks” Download on: App store, Google Play, Blackberry, Marketplace, Symbian (J 2 ME)

Examples of Government Mobile Apps my. Health my. Mahtas my. JPS my. KPDNKK my. Cuaca my. Jakim my. SPAD my. HRMIS Cuti my. Food. Safe Malaysia Trip Planner my. JPN NRE Malaysia Eco-Park 1 MOCC@Labuan i. Monitor Source : Gallery of Malaysian Government Mobile Applications (GAMMA) gamma. malaysia. gov. my

BIG DATA

Big Data is high-volume, high-variety and highvelocity information assets that demand costeffective, innovative forms of information processing for enhanced insights and decision making. � VOLUME – large volume data � VARIETY – wide range of data (text, audio, images, video) � VELOCITY – time sensitive data (rapid creation of new data) Source : Gartner Volume + Variety + Velocity = Value

Big Data Analytics (BDA) is the process of examining large amounts of data of a variety of types (big data) to uncover hidden patterns, unknown correlations and other useful information. Source : What. Is. com

Big Data Analytics (BDA) Volume, Velocity, Variety of Data Large BDA is used to produce actionable information for better accuracy in decision making n A e v icti y d Pre urac c Ac Small Descriptive s c i t As the volume, velocity, and variety of data aly increases so does the ability to create more accurate and complex BI; small amount of data can be used for descriptive analytics while larger amount of data can be suitable for more predictive analytics Complexity of Analytics Predictive Source : Gendron (2014). Business Intelligence and the C

Big Data Around the Globe Singapore Government uses Big Data analytics to optimise transport management South Korea Government improves citizen engagement through Open Data & Big Data Indonesian capital city prioritises Big Data and Open Government for public safety and transport UK government to invest US$120 million on Big Data Big data analytics cuts energy cost for US Defence Big data to deliver NZ Budget shake-up

BDA National Benefits Contribute to National Digital Economy � 48% ICT services in 2020 to contribute 17% GDP � Lead by Digital Malaysia Enhance service delivery to citizen and business � Transform service quality � Improve organisational productivity � Improve customer services � Motivate employees Improve multi-lateral Cooperation among ASEAN countries through BDA Source : MAMPU. (2014). “Public Sector Big Data Analytics Initiative : Malaysia’s Persp Presentation slides : 3 rd ASEAN CIO Forum 2014

BDA National Challenges & Focus Area Challenges : § § § Define and understand the benefit to organizations Integrate legacy systems with big data technology Lack of big data skills Data privacy, governance and compliance issues Expensive cost of big data tools 3 Focus Areas : § § § Proliferate usage of BDA in all sectors Catalyse adoption and usage of BDA in public sector Build the BDA industry in Malaysia

Big Data Implementation Mandate Source : MAMPU

Big Data Pilot Projects Source : MAMPU

Leveraging Big Data Analytics

OPEN DATA

Open Data Can be freely used, reused and redistributed by anyone. Benefitted by entrepreneurs, researchers, educationist & many types of industries.

my. Government Portal My. Government Portal as Single Window Government especially on Government online services Services : � � Information of Malaysia Government Downloadable forms Submission forms Online payment

Enhance service delivery with citizens at the centre

Citizen Centric

Proliferating open data among agencies

Encouraging Cross Agency Data Sharing