Installing a Culture of Training Sam Dantzler Garage

Installing a Culture of Training Sam Dantzler, Garage Composites President

What is a Culture of Training?

Agenda • Your store’s “Training Culture” • Recruiting • On. Boarding Plan • Ongoing Training

Employees Today NFL Draft? New Fuel? Burn Out is REAL Career Path? Who/How do We Recruit? • What’s a “Good Job? ” • • •

Why do people leave their jobs? - INTERNAL • #2, Business Insider = Limited Training • #1 -3, Forbes = MGR – Training - $ • “ 1: 4 quit due to no Onboarding/Training, ” Sky. Prep • #1, Business Journal = No Ongoing Training

Why do people leave their jobs? - External • Tell the candidate the data. • Ask, “Is that important to you as well? • “We pride ourselves on…”

Where does recruiting/hiring fit as a priority? • • Profitability? Inventory Rent/Insurance Flooring

“Get in Front of It. ”

Who Are You Hiring? Sales Process Intent Ops Knowledge Product Knowledge

40 is the average number of applications reviewed before a candidate is chosen as a flight attendant. – U. S. Air

5 -Week Onboarding Program Outline • • Week 1 = Orientation Week 2 = Operations Week 3 = Sales Process Week 4 =- Phone Skills

What About Week 5?

Types of Training • • Online Manager Led Team Led Role Playing

Make It Fun & KISS

Additional • Video RP • Morning Huddles • Group Training

Telling vs. Training?

Additional Benefits of Training

Is your staff… • Your Number 1 Expense? Or… • Your Number 1 Asset? • Either way, they should be your Number 1 priority.

Stressed Employees?

Affects of Cortisol

Summary: • Your store’s “Training Culture” • Recruiting/Hiring • On. Boarding Plan • Ongoing Training

“Over There…” • Success… Failure. . . Dreams. . . Business. . . Life. . . • These things aren’t “here” or “there. ” • It’s not luck, and we don’t buy our way into them. • The joy is in the work. • The joy is in the live, human engagement. • Your staff GETS TO work with YOU. • Live vs. Replay?

Thank You! Sam Dantzler Garage Composites sam@garagecomposites. com