insert your company logo Elearning Business Case Automating

[insert your company logo] E-learning Business Case Automating training processes increases staff competence, reduces costs and improves store performance © Copyright Discover. Link, Inc. 2014 1

Executive Summary Proposal • • Business Benefits Implement an e-learning solution, and deploy to all corporate stores [and franchisees] The solution will include: – [LMS Product X] cloud-based learning management system – Restaurant-specific licensed content from [vendor name] – Custom e-learning content developed by [vendor name or internal staff] – Consulting and implementation support from [vendor name] • Automating the learning process at the store level will: – Increase staff competence – Reduce costs – Improve store performance • Return on investment of $[X, XXX] in the first year of deployment © Copyright Discover. Link, Inc. 2014 2

Business Challenges • Employee [and management] turnover is high [include your restaurant’s rate if available] • Sales are flat [or decreasing] • Guest satisfaction scores are low • Lacking bench strength at the management level • Growth plans require rapid staffing and training • [insert your specific challenges or corporate objectives and edit list as needed] © Copyright Discover. Link, Inc. 2014 3

Training Challenges • In-person training is costly • It takes too long for employees to become shiftready • Using staff as trainers takes our best employees off the floor • Compliance training is difficult to track • Training is inconsistent and quality varies by trainer • Test administration is time-consuming and tedious • [insert your specific challenges and edit list as needed] © Copyright Discover. Link, Inc. 2014 4

Increase Staff Competence • Accelerate learning so employees are shift -ready faster and make fewer mistakes with guests • Reduce employee turnover by retaining employees who are more empowered and successful in their roles • Increase training certifications and reduce compliance risks • [add your own opportunities] © Copyright Discover. Link, Inc. 2014 Two fast casual chains with more than 500 units cut FOH and BOH training time in half Family dining chain reduced turnover by 35% Buffet concept increased training certifications by 84% 5

Reduce Costs • Eliminate the cost of travel- and paperbased training and testing programs • Reduce accidents, waste and service mistakes by making training more accessible • Reduce administrative burden on employees, managers and training staff • Decrease compliance issues by tracking completions and enforcing accountability • [add your own cost savings opportunities] © Copyright Discover. Link, Inc. 2014 Casual dining chain saved $400, 000 in training costs in the first year Casual dining MIT program replaced 20 instructor-led programs with e-learning 6

Improve Store Performance • Improve sales and profits by improving quality of staff with consistent training • Increase guest satisfaction scores by improving service • Target key business issues with custom content that delivers sustainable ROI • Develop future leaders by providing Three casual dining chains employees with a clearning and improved GM success rates development plan from 65% to 95% • Leverage consolidated reporting to identify risks and enable continuous improvement © Copyright Discover. Link, Inc. 2014 7

Summary of E-learning Benefits 1. Accelerate learning 2. Reduce employee turnover 3. Reduce training expenses 4. Decrease compliance issues 5. Eliminate manual processes 6. Increase sales and profits 7. Improve quality of training 8. Improve guest satisfaction 9. Develop bench strength REVENUE © Copyright Discover. Link, Inc. 2014 COSTS 8

Return on Investment 1. Reduce training costs by up to [XX]% 2. Reduce turnover by [XX]% 3. Increase compliance certifications 4. Eliminate time spent on manual test administration 5. Improve sales by [XX]% 6. Decrease operations costs by [XX]% Summary Cost to develop custom content Annual content subscription Annual cost of LMS subscription Costs of initial deployment (setup and consulting) Technology infrastructure costs Total 1 st Year Deployment Costs $ - Annual Savings from E-learning Courses Annual Savings from Turnover Reduction Annual Savings from Compliance Cost Reduction Annual Savings from Testing Automation Annual Revenue Increase from Sales Improvement Annual Savings from Operations Cost Reduction $ $ $ - 1 ST YEAR RETURN ON INVESTMENT $ © Copyright Discover. Link, Inc. 2014 - 9

Alternatives Analysis Alternatives Reasons for Not Selecting No E-learning: Continue with manual learning process (status quo) • • • Continue with current costs and current turnover Longer training process with inconsistent results Continue current store performance and guest satisfaction Continued risk of compliance issues and employee safety High administration costs due to manually tracking certifications Alternate Vendor: Utilize [Product X] from [Vendor Name] • • Lack restaurant-specific expertise, features and content No content to accelerate deployment Not as easy and intuitive to use Not integrated with performance management and employee recognition programs [Insert additional alternatives] [Customize the above reasons to reflect your findings] © Copyright Discover. Link, Inc. 2014 10

Summary Problem – – Benefits Training too costly Turnover too high Training takes too long [or replace with the top 3 problems you’re addressing] Solution – Partner with [vendor name] to implement an e-learning solution – Deploy to [###] stores – Complete rollout by [insert date] – – Increase staff competence Reduce costs Improve store performance [or customize to your situation] Return on Investment – Estimated ROI: $[X, XXX] – Period: 1 year after rollout © Copyright Discover. Link, Inc. 2014 11