Innovative business communications for multisite organizations and large

Innovative business communications for multi-site organizations and large offices Omni. PCX Enterprise R 12/R 12. 1 opportunities – sales training presentation October 2017 Insert co-brand company logo here on master – delete box 1

Rainbow Hybrid Cloud Timeline: October 2017 update Essential/Connected Q 2 Omni. PCX Enterprise 12 OXO Connect 2. 1 Open. Touch 2. 3 (June) Connected Platforms 2 Premium Business, Enterprise Q 3 Premium updates Conference Q 4 OTEC 2. 3 General Availability: Oct. 23 Omni. PCX Enterprise 12. 1 OXO Connect 2. 2 General Availability: Mid December Open. Touch 2. 3. 1 Download MLV eflash, SMB eflash >

Omni. PCX Enterprise R 12/R 12. 1 highlights at a glance Built-in connectivity to Rainbow Cloud Outstanding business comms: New phones and updated range 3 Efficient customer interactions: More capabilities, more control

Built-in connectivity to the Rainbow Cloud Business Communication Excellence Meets Mobile/Borderless Collaboration Unique Selling Points Unique mobile and borderless collaboration app fully integrated with ALE phones On-the-phone presence status Business phone history Benefits Directory search + Click to call Zero lost call policy Fast business response with chat, on-the Pop-up notification -phone presence status and 1 click sharing Built-in integration UC Overlay + Freemium model Built-in Agent in Omni. PCX Enterprise R. 12 Free of charge (CSTA included) R. 12 4 Omni. PCX Enterprise 12, OXO Connect 2. 1 ALE phones/handsets + analog phones

Built-in connectivity to the Rainbow Cloud From freemium opportunities to cloud revenue “Rainbow Essential” Use cases Office workers Mobile workforce Multi-site teams Business community On-prem Sales Opportunities Sell upgrade to R. 12 + support Mobile Borderless Connected Premium subscriptions Sell new systems: UC without hassles CPaa. S integrations Cloud-based Sales opportunities Collaboration Rainbow Premium plans CPaa. S integrations (Pilots) Freemium: sell on-prem value Sell cloud value 5

Rainbow Premium: Get revenue from Business, Enterprise, Conference plans October 2017 Sell conferencing minutes October 2017 Opportunities: Sell Comm. Systems with “Free UCaa. S” Sell IT control Foot in the door for Skype customers 6 Sell collaboration Sell IT automation

Enterprise Plan: New Conference option Instant audio/video collaboration up to 10 participants from within Rainbow bubbles Scheduled audio conferences up to 100 participants from within Rainbow with PSTN dial-in, dial-out capabilities October 16 th, 2017 7

Rainbow Conference opportunities 100% of your customers are using conferencing 25% of employees are active users 100% 600’’ An active user will generate an average of 600 min per month of Audio Conferencing Of which 200 min per month will be PSTN audio 200’’ PSTN conference minutes per user per month x 8 Average active users

Rainbow Conference option Over the last five years, PGi has hosted over 1. 2 billion people in nearly 300 million virtual meetings. 50, 000 customers around the world ALE offer leveraging PGI technology Attractive pricing Benefit from PGI competitive pricing Rainbow Work. Place built-in Schedule, control conferences from within Rainbow Workplace Superior quality/support PGI leading conference service Wide multinational Po. P, Reliable service, Superior audio quality 9 Works from any phone PSTN dial-in and dial-out service

Demonstrate the Rainbow Connectivity Demo your personal account https: //www. openrainbow. com ALE EDEMO For customer visits Omni. PCX Enterprise VDI VDI-based remote demo Demo slot booking mandatory Test and play before show Edemo is open to ALE channels Create your account for free! 2 VDI accounts IP Desktop Softphone to show phone control Install guide + script Create your account, Visit edemo > 10

Omni. PCX Enterprise R 12/R 12. 1 highlights at a glance Built-in connectivity to Rainbow Cloud Outstanding business comms: New phones and updated range 11 Efficient customer interactions: More capabilities, more control

Outstanding Business Comms: Extended Range, Premium Quality, Open Connectivity 8001 G/8001 8008 2016 8018 Q 4 2017 8028 s/29 2016 8038/39 2017 8058 s 8068 s. BT/8068 s 8078 s. BT/8078 s 2017 New model 12 2017 New model Eo. S 4018 Sell All-IP transformation Opportunities 8088 + 3 -line screen + contextual keys Omni. PCX comms Compact or Large models Fast or Gb Ethernet PC-through Sell color screen value to managers + Color screen, contextual keys Omni. PCX comms Alphabetic keyboard 12 Sell touch value to executives + Fast touch 5’’ or 7’’ screen Bluetooth handset Omni. PCX comms Alphabetic or virtual keyboard

8008 Desk. Phone Premium Desk. Phone “design” Moon grey color 3 -lines screen + 6 contextual keys Expert ALE communications ALE business communications Wideband audio Wideband handset option Enhanced Audio Quality Intuitive navigation Easy « dial-by-name » key Cost-effective, compact model Fast-ethernet PC through POE, Class 1 energy consumption Opportunities: IP transformation Remote home office Built-in VPN client Q 4 2017 Plastic foot, wall-mounting kit Compact model – perfect for small desks Cost-effective, high-quality deskphone for All-IP communications 13

Outstanding business comms: Extended Range, Premium Quality, Open Connectivity Expert communications New Color/ : Moon Grey New 4 x Themes (color) Alcatel-Lucent Enterprise enhanced High Definition (e. HD) Technology Enhanced Audio Quality Improved energy consumption New Soft Key with Blue Led New back logo with busy light New Navigator New USB port for headset New Application Bar Led Grey Metal Foot New Magnetic Alphabetic Keyboard New Grid New hardware platform Rejuvenated range: Maximum impact! 14

Outstanding business comms with Extended Range, Quality Experience, Open Connectivity Mobile workplace friendly + Built-in VPN client for Omni. PCX Enterprise + Advanced Bluetooth pairing (8078 S, 8068 S) Omni. PCX session shift Opportunities Q 4 2017 Customization-friendly + Linux OS XML apps New software Sell phones for SOHO Differentiate with mobile workplace value Sell phones as brand advocates Comply to RFP that require built-in SIP communications SIP-friendly + SIP dual stack for survivability + Omni. PCX Enterprise: 8018, 8028 s SIP mode Q 4 2017 + SIP certifications (on-going) Rejuvenated range: maximum impact! 8008 15

New 8088 Smart Desk. Phone model + new software for 8088 Smart Desk. Phone 12 2017 External cam and HDMI monitor Awarded “design” or Expert ALE communications Touch screen navigation Q 4 2017 Video phone Bluetooth Handset Wideband audio Instant video escalation Enhanced Audio Quality ALE Business communications mode Android OS openness Q 4 2017 Opportunities: Video huddle room Executive phone Cam-less model Awesome communication experience! 16

8001 G 8001 8008 8018 Q 4 2017 8028 s (IP) 8029 (Digital) 8038 (IP) 8039 (Digital) 8058 s 8068 s BT, 8078 s BT, 8088 8068 s 8078 s 8088 No. Cam Desk. Phone Premium Desk. Phone Smart Desk. Phone Usage Affordable PC companion, Lobby, Corridor Information workers, PC companion, Lobby Information workers, Hot-desking Agents, Information workers, Hot deskking Managers Hot-desking Managers Attendants Hot-desking Executives Huddle rooms Hotel rooms Format Medium Compact Large Large Screen 5 -lines 2 contextual keys 3 lines 6 contextual keys 3 lines, backlit 6 contextual keys 5 lines, backlit 10 contextual keys 3 lines, color (8058 s) 6 contextual keys 5 lines, color (8068 s) 10 contextual keys 5’’ touch, color Touch contextual keys 7’’ touch color Touch contextual keys Special keys Hold, transfer, conference and redial F 1/F 2 keys 4 dial keys with paper labels, F 1/F 2 keys 4 electronic dial keys F 1/F 2 keys Touch Bluetooth Handset Alphabetic keyboard Business Comms SIP ALE Business or SIP Built-in camera, HDMI monitor Wideband Audio PC Port ALE Business or SIP Q 4 2017 ALE Business ALE Business or SIP (SIP) Q 4 2017 (IP) Gigabit/Fast Ethernet Gigabit Ethernet (IP) Gigabit Ethernet Gigabit Ethernet 17

Cordless handsets: quality experience, open connectivity Industry Assistants, retail staff, nurses 8212 DECT Cost effective 8232 DECT 2017 Intensive 8242 DECT 2017 Convenient ATEX 8118 Wi-Fi 8128 SE Wi-Fi 8262 DECT 8262 Ex DECT Essential Vo. WLAN Business Vo. WLAN SIP Compliant For RFP (project-mode) Industrial Explosion proof 2017 Mobile Business Communications Excellence – Robustness – Convenient Experience 18

New 8318 Single Cell SIP Base Station DECT SIP For remote SOHO Opportunities Centrally managed Sell on-site mobility to small branch offices Cost-effective solution Offer All-IP transformation as well for small remote branches Single cell IP DECT Perfect for retail businesses with a large number of small branch offices No roaming, only 8212 handsets Up to 5 simultaneous calls, 20 handsets Bundle: Base station + 1 x 8212 phone Remote Small Branch Offices Cost-effective on-site mobility for very small branch offices 19

DECT Infrastructure positioning 4070 8340 8318 Q 4 2017 Connectivity Digital SIP XL Campus, high density coverage, campus, branch Campus, branch Small branch, SOHO (up to 20 handsets) Indoor, outdoor, Ex Indoor, outdoor Indoor Internal/external Internal 8212, 8232, 8242, 8262, 8262 EX 8212 Third-party GAP Handsets Centralized management Site Models Roaming/Handover Antennas ALE Handsets 20

Omni. PCX Enterprise R 12 highlights at a glance Built-in connectivity to Rainbow Cloud Outstanding business comms: New phones / Refreshed range 21 Efficient customer interactions: More capabilities, more control

Personalized customer welcome 4059 EE Attendant Console Improved visibility of incoming calls VDI support Benefits Visual customer welcome for high traffic management Opportunities Visual queueing Centralized customer welcome with a personal touch 22 Sell centralized customer welcome to all multi-site companies

Personalized customer welcome Visual Automated Attendant: new IVR option Benefits VIP or customized routing Send qualified calls to agents Post-satisfaction surveys Digit Collection Easy to sell IVR option in Actis Database read/write Opportunities Customized routing for vertical segments Contact center automation “Correlator Data”: send collected data to Omni. Touch CC SE Transformation to 100% software/IP Only in VAA stand-alone The intuitive, adaptable, scalable virtual receptionist solution 23

Customer welcome and contact center Omni. Touch Contact Center Standard Edition Benefits At-Home Agents Real-estate gains Easier expansion when running out of space Easy to sell Remote Extension license Opportunities R 10. 8 or At-home agents can use any home/cellular phone Any Phone/Cellular (Remote Extension) Softphone (via VPN) Can use CCA desktop Efficient, easy-to-implement, reliable customer interactions 24 At-home agents growing 25% annually (2017 survey)

Instant customer service request DECT Intercom DECT Benefits Ring ALE phones One (DECT) infrastructure Wireless pairing Wireless: no LAN cabling, instant pairing Centrally managed device AP Opportunities Managed by Communication Server Instant routing to ALE phones Clear voice quality Add value to retail shops, warehouses, DECT equipped offices welcoming guests or customers Wireless DECT call box Wireless call box: instant customer service, one wireless network 25

Omni. PCX Enterprise R 12/R 12. 1 highlights at a glance Built-in connectivity to Rainbow Cloud Outstanding business comms: New phones and updated range Future-proof, optimized, connected infrastructure 26 Efficient customer interactions: More capabilities, more control

ALE Hybrid Cloud Connect Operations UCaa. S / CPaa. S New CPU 2017 Q 4 Campus Mono-site OXO Connected Platforms New CPU 2017 Q 4 Optimized ALE Partners Software Virtual Multi-site Omni. PCX Enterprise / Open. Touch Suite Hosted Open. Touch Enterprise Cloud New CPUs: future-proof connected platforms 27

Omni. PCX Enterprise R 12/R 12. 1 opportunities at a glance Built-in connectivity to Rainbow Cloud Outstanding business comms: New phones and updated range Sell systems with “Free UCaa. S” Upsell control, collaboration, conference minutes Differentiate: high-quality experience Sell All-IP transformation w/ cost-effective IP phones 30 Efficient customer interactions: More capabilities, more control Add value, increase customer stickiness with integrations

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