Innovation Unpacked Workshop Innovation Defined Why Blogs Articles

Innovation Unpacked Workshop § § § Innovation Defined + Why? (Blogs + Articles + Concepts) Innovation Planning Process, Assessment, Profile, and/or 4 Helpful Lists Go/No-Go Process Analysis and Innovation Pipeline Small Group Ideation Opportunity Frameworks

Innovation Defined vs. Change, Transformation, Improvement Turning an idea into a solution that adds value from a customer’s perspective. Creativity is thinking of something new. Innovation is the implementation of something new. The application of ideas that are novel and useful. Executing an idea which addresses a specific challenge and achieves value for both the company and customer. The innovation process reflects a great idea, executed brilliantly, and communicated in a way that is both intuitive and fully celebrates the magic of the initial concept. Innovation is about staying relevant. The introduction of new products and services that add value to the organization.

HTG Innovation Tools Innovation Defined + Why: (Blogs + Articles + Concepts) Innovation Planning Process Innovation Assessment Innovation Profile 4 (or 6) Helpful Lists Go/No-Go Analysis Process Innovation Pipeline Small Group Ideation: Invent a New Business Cloud Opportunity Framework Modules

HTG Innovation Assessment

HTG Innovation Profile Instructions § Score each of the five Areas 1 to 10 with 1 = Strongly Disagree and 10 = Strongly Agree. § List one “Example of Innovation” (already done) and one “Innovation opportunity” (could do) for each Area of Innovation. § Add one “Vulnerability” to each Profile area.

HTG Go/No-Go Analysis Process PROJECT OVERVIEW DESCRIPTION, IDEAL OUTCOME, SUCCESS CRITERIA PHASE 1: FIT & ROI STEP 1 A: FIT SCREENING QUESTIONS STEP 1 B: ROI SCREENING QUESTIONS STEP 2: GO/NO-GO DECISION #1 (LEADERSHIP TEAM) PHASE 2: DESIGN & DEVELOP STEP 3: FEASIBILITY STEP 4: PRE-IMPLEMENTATION STEP 5: GO/NO-GO DECISION #2 (DIRECTION TEAM) PHASE 3: LAUNCH & OPERATE STEP 6: IMPLEMENTATION STEP 7: REVIEW

HTG Innovation Pipeline (Compiled view of Go/No-Go Analysis Processes) WHY? To aid in visibility, management oversight, and project reviews for to new opportunities and innovations. HOW? Use after other Innovation tools in alignment with Strategic Planning activities. Also consider dashboards. OUTCOMES Teams and Leaders can more easily determine, question, and advance key initiatives.

Technology Teams Solutions Menu Service Delivery Model Solution Offerings to Clients MANAGED SERVICE PROVIDER CLOUD SERVICE PROVIDER VALUE-ADDED RESELLER COLLABORATION / TELECOM COPY/PRINTING SECURITY PHYSICAL SECURITY INTERNET OF THINGS AUDIO/VISUAL COLLABORATION DISASTER RECOVERY LINE OF BUSINESS APPLICATIONS OFFICE APPLICATIONS NETWORK INFRASTRUCTURE ONSITE COMPUTING CLOUD COMPUTING APPLICATION DEVELOPMENT BUSINESS INTELLIGENCE ARTIFICIAL INTELLIGENCE AUDIO/VISUAL MANAGED SECURITY SYSTEMS INTEGRATOR PHYSICAL SECURITY INTERNAL IT SOFTWARE DEVELOPMENT

STRATEGY LAND EXPAND RENEW MANAGE LIFECYCLE INSTALL EMBED

HTG Cloud Opportunity Framework Highlights and Opportunities

Cloud Opportunity Framework: CORE BUSINESS © 2017 Heartland Tech Group, LLC. Confidential to HTG

Cloud Opportunity Framework: CORE BUSINESS § § § Strat. Op EOS Leadership Development M&A Vendor Relationships § § § Bookkeeping Accounting v. CFO Finance/Credit Leasing Billing & Payment Processing § § Procurement License Management Facility Management Decision Enhancement Reporting § § § § § Recruiting & Hiring Payroll Administration Employee Benefits Compliance Comprehensive HR Services § § Lead Generation Appointment Setting Social Media Reputation Marketing § § § Sales Structure Sales Enablement Quote & Proposal Management Virtual Sales Management Technical Account Management Automation Process Development Training & Certification Delivery © 2017 Heartland Tech Group, LLC. Confidential to HTG and participants in HTG’s Opportunity Framework™ project.

Cloud Opportunity Framework: IDENTITY and ACCESS MANAGEMENT © 2017 Heartland Tech Group, LLC. Confidential

Cloud Opportunity Framework: IDENTITY and ACCESS MANAGEMENT Identity Management § § § Microsoft (Azure Active Directory) Google (Identity Platform) AWS (IAM) IBM (Security Identity) Others Access Management § § Two Factor Authentication Single Sign On Access Security Others © 2017 Heartland Tech Group, LLC. Confidential to HTG and participants in HTG’s Opportunity Framework™ project.

Cloud Opportunity Framework: SERVICES © 2017 Heartland Tech Group, LLC. Confidential to HTG and

Cloud Opportunity Framework: SERVICES § § § Cloud readiness assessment User readiness assessment Workload assessment § § § Migration planning Solution selection Vendor selection License management v. CIO § § § Telecom Carrier Services Mobile Services Wireless Services Vendor Management Vo. IP § Software as a Service § § § Security Services SOC § § § Platform as a Service § § § Infrastructure as a Service Desktop as a Service Workstation as a Service Hardware as a Rental Managed Services Help Desk Management Tools PC & Device Encryption © 2017 Heartland Tech Group, LLC. Confidential to HTG and participants in HTG’s Opportunity Framework™ project.

COF: SERVICES § § § Cloud readiness assessment User readiness assessment Workload assessment § § § Migration planning Solution selection Vendor selection License management v. CIO § § § Telecom Carrier Services Mobile Services Wireless Services Vendor Management Vo. IP § Software as a Service § § § Security Services SOC § § § Platform as a Service § § § Infrastructure as a Service Desktop as a Service Workstation as a Service Hardware as a Rental Managed Services Help Desk Management Tools PC & Device Encryption © 2017 Heartland Tech Group, LLC. Confidential to HTG and participants in HTG’s Opportunity Framework™ project.

Cloud Opportunity Framework: PRACTICES © 2017 Heartland Tech Group, LLC. Confidential to HTG and

§ Cloud readiness assessment § Customer readiness assessment § Policy creation § Policy management § Archival § Data analysis § Decision enhancement § Reporting § § Modeling Automation Control Optimization § Agile § File Sharing § Analytics § Database storage development and manipulation § Contracts § Multi-Cloud § Apps § Cloud uptime § Managed Management § Vendor Network Svcs Assessment § HIPAA § SOX § PCI § Penetration Testing § § § § On Prem to Cloud to On Prem Recovery testing/failover Baa. S DRaa. S Cloud Continuity Business Continuity § Social Engineering § Monitoring § Failover § SSL/PKI Certificate and Lifecycle Management

COF: PRACTICES § Cloud readiness assessment § Customer readiness assessment § Policy creation § Policy management § Archival § Data analysis § Decision enhancement § Reporting § § Modeling Automation Control Optimization § Agile § File Sharing § Analytics § Database storage development and manipulation § Apps § Cloud § Contracts § Multi-Cloud uptime § Managed Network Svcs Management § Vendor Assessment § HIPAA § SOX § PCI § Social Engineering § Penetration Testing § § § § On Prem to Cloud to On Prem Recovery testing/failover Baa. S DRaa. S Cloud Continuity Business Continuity § Monitoring § Failover § SSL/PKI Certificate and Lifecycle Management

Security Opportunity Framework Assessment s Governance, Pen & Risk, & Vulnerabilit Compliance y Test (GRC) VCSO Pro Svcs Risk Security Projects Mitigation Device MDM Mgmt Incident Monitorin IDS/IPS Response MSSP g Identity & Managed AV/AM/Cry Saa. S Access pto Svcs Manageme Ransomwar Patch nt e Email Manageme DDOS/ Filtering nt Availability SIEM

Io. T Opportunity Framework Assessment Automation s Vendor Selection Connectivity DRaa. S Policies Iaa. S Device Mgmt Communic Projects ations Data Cloud Mgmt Manageme Data Saa. S Security nt Insight Mgmt BI Paa. S Security Agile/ Dev. Ops Monitoring Backup/ Recovery

Q&A

Igniting Transformation! ®

HTG Innovation Assessment Why? § To assess and generate conversation about innovation best practices. How? § Follow with Innovation Assessment and 4 Helpful Lists to go deeper. § Complete during or prior to meeting. Outcomes § Teams increase awareness of innovation. § Leaders gain perspective on innovation.

HTG Innovation Profile Why? § To assess and generate conversation about current and future innovation. How? § Use after Innovation Assessment to broaden perspective on innovation culture and opportunity. § Use to populate 4 Helpful Lists for “Innovation in Our Company. ” § Complete live or prior to meeting. Outcomes § Teams increase awareness of innovation. § Leaders gain perspective on innovation. § Leaders may build innovation pipeline and Go/No-Go Analysis Process.

HTG Four Helpful Lists (Adopted from Strat. Op) WHY? To collect and consolidate input related to new opportunities, challenges, and innovations. HOW? Use before or after other tools in alignment with Strategic Planning activities. OUTCOMES Teams and Leaders can more easily view key issues leading to opportunities.

HTG Go/No-Go Analysis Process Why? § To provide structure, focus, and quality to new opportunities and innovations. How? § Use after Innovation Assessment, Innovation Profile, and 4 Helpful Lists or other Strategic Planning activities. § Requires training, process shift, and buy -in for most organizations. Outcomes § Teams own innovation pipeline. § Leaders push innovation to teams. § Leaders gain more visibility to a standard process for innovation tied to plans. PROJECT OVERVIEW DESCRIPTION, IDEAL OUTCOME, SUCCESS CRITERIA PHASE 1: FIT & ROI STEP 1 A: FIT SCREENING QUESTIONS STEP 1 B: ROI SCREENING QUESTIONS STEP 2: GO/NO-GO DECISION #1 (LEAD. TEAM) PHASE 2: DESIGN & DEVELOP STEP 3: FEASIBILITY STEP 4: PRE-IMPLEMENTATION STEP 5: GO/NO-GO DECISION #2 (DIRECTION TEAM) PHASE 3: LAUNCH & OPERATE STEP 6: IMPLEMENTATION STEP 7: REVIEW

Mc. Kinsey’s & Co. Three Horizons of Growth The three horizons framework provides a structure for companies to assess potential opportunities for growth without neglecting performance in the present. https: //www. mckinsey. com/business-functions/strategy-and-corporate-finance/our-insights/enduring-ideas-the-three-horizons-of-growth