Ink and Media Updates Aug 2011 By Vadim

Content Outline § Introduction § Ink current Alpha & Beta tests § Recent R&D, IMO Activities § Known Escalations § Ink SKU reduction project § Ink-media troubleshooting main principles § Media Locator – Upgraded and Powerful ML § Q&A

Introduction Updated session for the Ink and Media Occurrences : quarterly/semiannual Target audience : Service and Application Engineers Main goal: align the field personnel with the latest ink and media related information

Ink current Alpha & Beta tests Alfa tests FB 225 (Gen 7) – White – starting mid Nov’ 11 Beta tests § In process: § FB 225 (Gen 7) – Fair Play, KDM, Imagine, Delta, GNC. Feedbacks, problems. § Starting soon § XL 300 S Magenta – fixed formulation in LAR and APJ § XL 300 S Magenta – new pigment supplier (SR 2 P project) in NA and EMEA § Importance of Beta candidates choosing and feedback

Recent R&D, IMO Activities § FB 225 White – system test Nov’ 11 § HILORD new set for dye sub § V 1. 6++ (DO is set for Sep’ 11) § Gen 9 – system test Feb’ 12 § Ink SKU rationalization

Known Escalations § XP machines ink standstill problem § HISS test results § How to recognize – high risk group § New T/N and addition to Operator Manual. Marketing letter. § Info for official escalation – regions! § Site high temperature § Low production – ink flow/refreshment in the system is slow + not performing regular ink switches. § Using non-HP IDS parts § Metal IDS parts like fittings/filters/valves were scratched previously while cleaning (by needle, brush, knife etc) and nickel plating was damaged § Using ink very close to its expiration date – last month § § § XL 300 Cyan multiply claims from APJ § SAIMO and GBU tests § Management decision has been taken § IMO and aftermarket AI Color gamut changes. 5 th bottle problem Adhesion on PP. Examples and solutions

Ink SKU Rationalization Project Product Rationalization SKU reduction FB 221 to FB 225 6 TJ 200 Supreme to TJ 210 6 Expedio V 2 (XP 220) to XP 222 8 Expedio V 3 (XP 221) TO XP 222 8 UV 100/200 to FB 210 SF 4 Tempo V 2 (FB 210) to FB 210 SF 10 Fresco V 2 (FR 100) to Fresco V 3 (FR 110) dark colors only 4 XL 300 ROLL TO XL 400 4 DR 100 (NOVO Printer) EOL 5 Billboard XP 230 to XP 231 (V 1 to V 1. 6) 4 TOTAL sku’s reduction 65

Ink & Media – Troubleshooting Main Principles § First question – GENERIC or LOCAL ? § Second question – MACHINE, INK or MEDIA ? § Magic triangle § Dual action problem

Ink & Media – Magic triangle INK ? MEDIA PRINTER

Media Locator – Upgraded and Powerful ML http: //h 10088. www 1. hp. com/gap/flash/HP-Media-Solutions/mediasolution_GSB. html http: //www. hp. com/go/mediasolutionslocator § Accessible for external visitors § The most updated § Different media grades and more info § Could be updated by regional representatives

Ink and Media at Support Zone - news § “How to approach to ink/media problem”. New PPT guide in “Courses” folder § New samples sending procedure – coming soon § All needed for ink claim and samples sending in “Procedures” segment § AN for customers “How to choose suitable printing substrate”.

Q&A - Summary § FB 225 (Gen – 7) – good Beta feedbacks § Gen 7 - White inks on its way § SKU rationalization – important cross company project § Think positive and logical while troubleshooting § Media locator – powerful tool § Support Zone provides new and efficient platform for all ink and media related information § We will keep you updated quarterly/semiannual