Ingram Micro TRAINING ACADEMY Cisco ECS Certification Presenters

Ingram Micro | TRAINING ACADEMY Cisco ECS Certification Presenters: Michael Beach Ashley Scanlon Robert Young August 2, 2013 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

Solution Flexibility/Complexity Cisco Collaboration Partner Specializations Express Collaboration Specialization Partner Profiles: Master Unified Communications Specialization • Tele. Presence partners moving to Collaboration • SMB Collaboration partners Advanced Collaboration Architecture Specialization moving to Midmarket TP Video Master ATP • New UC partners moving to Collaboration Small Business Specialization SMB Express Collaboration Specialization TP Video Advanced/Advanced Plus ATP TP Video Express ATP Midmarket Enterprise Market/Segment Specialization Advanced Technology Program Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2

Cisco Express Collaboration Specialization (ECS) Cisco Express Collaboration Specialization addresses the growing midmarket opportunity with … • New entry-point into Cisco’s collaboration partner programs 50% lower partner training and investment requirements • Premier Certification • Partner Investment Protection • Enhanced Profitability with Cisco’s Value Incentive Program (VIP) Payments up to 15% Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3

Collaboration Specializations Portfolios New! Express Collaboration Specialization (ECS) Includes all Small Business & Express Foundation Specialization, plus: Small Business & Express Foundation Specialization • • • Business Edition 3000 UC 500 Series UC 300 Series Web. Ex WPL All SPA Phones Selected Unified IP Phones • • • • • • Business Edition 6000 Unified Communications Manager Express All Unified IP and Video Phones Prime Unified Provisioning Manager Business Edition Prime Collaboration Provisioning Jabber (Unified Presence) Unified Mobility Unified Border Element Unified SRST Unified Attendant Console Business Edition Web. Ex Meetings Tele. Presence MX 300/MX 200 Tele. Presence EX 90/EX 60 Tele. Presence C 20 Quickset Tele. Presence SX 20 Quickset Tele. Presence MCU 5300/4500/4200 Tele. Presence Profile 42 with C 40 Tele. Presence Profile C 65/55/52 Tele. Presence Integrator C 90/60/40 Tele. Presence Edge 95 or 75 MXP Tele. Presence VCS Starter Pack Tele. Presence VCS Expressway with TMS Tele. Presence VCS Control with TMS Master Unified Communications Specialization Includes all Cisco Collaboration products except those designated restricted by ATP requirements Advanced Collaboration Architecture Specialization (CAS) Includes all ECS Specialization, plus: • • Unified Communications Manager (Enterprise Edition) Unified Contact Center Express Unified Workspace Licensing (All versions) Unified Enterprise Attendant Console Web. Ex Meeting Server Web. Ex Social VXI/VDI Session Border Controller Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 4

Cisco ECS Training Requirements Instructor-Led Training Account Manager 10 training hours Cisco Sales Expert 6 hours BE 6000 for Account Managers 2 hours Tele. Presence Video Sales Specialist for Express 2 hours E-Learning Training Exam Architecture System Engineer Field Engineer Administering Cisco Voice & Unified Communications 40 hours Implementing Cisco Voice Communications and Qo. S v 8. 0 / 40 hours Implementing Cisco Unified Communications Manager, Part 1 / 40 hours 43 training hours BE 6000 for Sales Engineers 3 hours 101 training hours Implementing Express Tele. Presence Video Solutions 16 hours Tele. Presence Video Field Engineer for Express 5 hours Cisco Sales Expert #646 -206 CSE BE 6000 AM #700 -104 Tele. Presence Video Sales Specialist for Express (PATVSSE v 1. 0) #650 -292 Administering Cisco Voice & Unified Communications (ICOMM) #640 -461 BE 6000 SE #500 -101 CVoice & QOS #641 -437 CIPT 1 #642 -447 Implementing Express Tele. Presence Video Solutions ILT (PAIETVS v 1. 0) #650 -294

Instructor Led Class Pricing Architecture System Engineer: ■ ICOMM – Administering Cisco Voice & Unified Communications ■ $2, 716 (40 Hours) Field Engineer: ■ CVOICE – Implementing Cisco Voice Communications and Qo. S $2, 716. 00 (40 hours) ■ IPT 1 - Implementing Cisco Unified Communications Mgr part 1 $2, 716. 00 (40 hours) ■ PAIETVS – Implementing Express Telepresence Video Solutions $1, 705. 25 (16 Hours) Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 6

ECS Worksheet Role Course Name CSE - Cisco Sales Expert Account Manager System Engineer Test Cost Test Required (List) Requirement Met (Names) $0. 00 646 -206 $80. 00 Cisco Business Edition 6000 for Account Managers Online $0. 00 700 -104 $65. 00 Tele. Presence Video Sales Specialist for Express Exam (PATVSSE) Online $0. 00 650 -292 $65. 00 Introducing Cisco Voice and Unified Communications Administration (ICOMM v 8. 0) Implementing Cisco Unified Communications Voice over IP and Qo. S v 8. 0 (CVOICE v 8. 0) Field Engineer Class Cost (List) (IMTA) Online Cisco Business Edition 6000 for Sales Engineers Course Format (Updated 3/1/13) IPT 1 v 9. 0 - Implementing Cisco Unified Communications Manager Part 1 Implementing Express Tele. Presence Video Solutions ILT (PAIETVS v 1. 0) Instructor-led avail. Through IMTA $2, 716. 00 $0. 00 700 -101 $65. 00 642 -437 $3, 395. 00 $2, 716. 00 $1, 995. 00 $1, 705. 25 $65. 00 $9, 853. 25 $990. 00 $200. 00 650 -294 $200. 00 642 -447 $250. 00 Sub-totals: 640 -461 $3, 395. 00 Online Instructor-led avail. Through IMTA Training & Testing Cost: $10, 843. 25 Ingram Micro ECS Program Reimburseme nt: -$6, 000. 00 Reseller Cost: $4, 843. 25 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 7

Technical Support Resources Robert Young Technology Solutions Engineer Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 8

Ingram Micro Technical Support Not your stereotypical Technical Support ■ Over 1. 8 Million Calls Serviced in 2012 ■ On average we build $16 M - $18 M in Solutions every day ■ 14 different vendor-agnostic Help Desks to build a full end-toend solution for you customers ■ 180 technicians holding over 500 certifications including: 100% of calls taken are pre-sale consultations to build solutions. Ongoing Development – Over 30, 000 hours of OEM dedicated training each year Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 9

Ingram Micro Cisco Technical Support | BOM Creation 1(800) 445 -5066 § § § § 42 Cisco certified and specialized technicians All Data Center Technicians have Netformx CCIE on staff Cisco-badged Sales Engineer onsite Over 10, 000 Cisco calls serviced per month Less than 1% of calls escalated to TAC Solution focused with multi-vendor support Sales Enablers (frequently conference w/end-users) Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 10

Proposal to customer Ingram Micro assistance with presentation 1. Remote demonstration – – VPN Office extend Webex Telepresence 2. Solution Center – On-site in Buffalo, NY or Santa Ana, CA 3. Experience Center – On-site in Buffalo, NY Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 11

Technology Solutions Engineers ■ ■ “Trusted Advisors” Creating Pipeline Opportunities Available to Partners for: – Demand Generation – Competency Creation & Development – Technical Consultation – Design Assistance – Fitting the Technology to the Business Need – IM Resource Direction/Alignment (Market Development, Integration Services, Solution Center, IM Link, etc. ) – Sales and Technical Training ■ 4 Regional TSE’s partnered with Market Development Managers and Cisco Field. Aligned by geography and architecture. ■ 1 TSE focused on partner development in the Premier space. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 12

Technology Solution Engineer US Coverage Robert Young (619) 788 -3696 West Territory Kevin Switzer (585) 356 -9218 Central Territory Mike O’Brien (585) 259 -7768 National Premier Partners Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Carol Wright (716) 474 -2127 Northeast Territory Jason Bourque (716) 253 -3322 Southeast Territory 121202_ 13

Solution Centers: Santa Ana, CA & Buffalo, NY Premier education and training center for Ingram Micro resellers and their customers § Allows you to provide: § Beta and proof-of-concept (POC) § Live, hands-on product and solution demonstrations § End-user trainings and seminars § Virtual Labs – Cisco & Juniper § Offers you the opportunity to: § Deepen your knowledge base § Form new partnerships § Expand your service offerings Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 14

The Experience Center is an interactive forum where partners and customers can collaborate in a professional environment with fully supported state-of-the-art technology solutions. The Center has executive meeting presence, interactive presentation capabilities, demonstration pods, video conferencing and a technology showroom all in one location. It is where solutions come to life. Partners can leverage the center to have deeper business conversations with their customers and focus on solutions that best meet their needs. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 15

Please contact 1(800) 456 -8000 IMTA Contacts: Michael Beach | Training Advisor michael. beach@ingrammicro. com | x 66630 Jamie Kline | Training Advisor jamie. kline@ingrammicro. com | x 65115 Refer to the following websites: www. ingrammicro. com/imta Email your IMTA team at IMTA@Ingram. Micro. com Cisco Team Ashley Scanlon | Cisco Channel Account Specialist Ashley. Scanlon@ingrammicro. com Technical Support Robert Young Robert. young@ingrammicro. com Jabber: ryoung@imciscocloud. com Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121202_ 16

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.