INFRASTRUCTURE AND BEHAVIOR KEY SUCCESS OF IMPLEMENTING VOIP

INFRASTRUCTURE AND BEHAVIOR, KEY SUCCESS OF IMPLEMENTING VOIP IN AN OFFICE ENVIRONMENT • Vo. IP Dahsyat, 22 November 2006 • Redi Rindayadi Ahmad • Rrindayadi@xl. co. id

TIPS 1: Explore Our Company Most Concern EFFICIENCY High PRODUCTIVITY Low 12/28/2021 Low

12/28/2021

TIPS 2: Explore Our Company Call Behavior Fixed Internal External 12/28/2021 Mobile

TIPS 2: Explore Our Company Call Behavior • Accepted Voice Quality • TDM Phone vs IP Phone • Own Maintenance vs Outsource 12/28/2021

TIPS 3: Explore Most Suitable Vo. IP Design Collaboration Applications Call Processing Intelligent ICM Contact Manager Voice Mail, UMS Voice Portal GK Leased Line IP Network Clients IP Soft. Phone 12/28/2021 Video Call Processing PSTN Infrastructure IP IVR, IP AA Apps Engine Directory

XL Corporate Data Product Leased Line Corporate Internet Service Corporate Vo. IP (Vo. IP PABX, VW, Hosted PBX) MPLS (VPN-IP) Mobile Access (GPRS, 3 G, Wi. Fi, BWA) 12/28/2021

XL at a glance Network Infrastructure XL Network Infrastructure - Fiber Optic and ring topology makes High availability backbone Network ACEH LEGEND : MICROWAVE CONNECTION MDN FIBER OPTIC TRK MAL SUBMARINE CABLE SGP MND SANGATA BTM PDG SMR PTK GTRLO TOWALI BPN PK PNG PALU JMB PLB BJM Tj. Pandan LPG UJP JKT ANY CRB SMG BDG PWK JGJ BOLU-BOLU SBY SLO PUGER 12/28/2021 DPS SGC KAWINDA VSAT NETWORK

Hosted PBX Own Managed PBX Hosted PBX PBX / IP PBX Branch A Hosted PBX / IP PBX Branch …n Headquarter Branch. . n Branch A • High cost of PBX investment and maintenance • No PBX investment, reduce maintenance cost • Separated PBX System of each office • Integrated PBX System of the offices (Integrated Corporate Telecommunication System) • High cost of internal communication 12/28/2021 • No Cost of internal communication ü HQ to Branch ü Free HQ to Branch call ü Branch to Branch ü Free Branch to Branch call

Key Propositioning of Hosted PBX • • Ability to deliver Hosted PBX service Nationwide even Worldwide through XL MPLS Network and NNI (partner) More cost reduction. Reduce NOT ONLY in the number of elements to purchase, deploy, and manage PBX but ALSO reduce usage cost by getting the benefit of XL Vo. IP and XL GSM PABX Services Wide range of service: Convergence Service of Data (Private and Public/Internet), Fixed and Mobile Voice Most interoperable system: wide range of CPE (minimize investment) XL Hosted PBX Services Bundling w/ XL Products XL Broadband Internet Services Corporate XL MPLS Network XL Hosted System 12/28/2021 XL Vo. IP XL GSM

TIPS 4: Explore Other Services • Ensure Vo. IP is the most appropriate solution – Estimate Cost based on the design – Most comfortable to use ? ? (User Behavior) 12/28/2021

XL Corporate Voice Services (Based on Outbound call from office) Fixed Mobile GSM PABX Internal External Hosted PABX (SIP Services) Office Zone Vo. IP PABX Vo. IP Wireless 12/28/2021

Positioning of XL Corporate Voice Services (to PSTN) Fixed LD 3 Internal External 12/28/2021 LD 2 LD 1 Local Mobile Hosted PABX GSM PABX Office Zone LD 3 Vo. IP PABX and LD 2 LD 1 Local Vo. IP Wireless

XL Solution GSM-PABX Integration What Is GSM PABX Integrations? Integrated products between GSM Network and PABX Communication System that it means the GSM cellular phones are connected to corporate PABX infrastructure LEASED LINE Ø No investment needed Ø Reduce telecommunication cost up to 30% Ø Flat rate (Rp. 450, -/min) for call from PABX/HP to XL's number in anywhere (SLJJ) 12/28/2021

XL Infrastructure GSM Product VTS Non-GSM Product C U G Office Zone GSM PABX SMS Broadcast GPRS Push Mail M 2 M Mobile App Who We Are Cost Reduction Simulation No Cost Component Usage (%) Before After 5 10. 000, 00 Zona Lokal 15 30. 000, 00 27. 609. 000, 00 Zona Tetangga (SLJJ) 5 10. 000, 00 2. 039. 000, 00 Zona Seberang (SLJJ) 5 10. 000, 00 1. 604. 000, 00 Percakapan Lokal 7 14. 000, 00 Percakapan SLJJ 3 6. 000, 00 Zona Lokal 15 30. 000, 00 23. 437. 500, 00 Zona Tetangga 5 10. 000, 00 2. 193. 000, 00 22% 5 PABX to Other Operator Saving 10 10. 000, 00 1. 374. 000, 00 20. 000, 00 50. 000, 00 1 HP to HP 2 HP to PABX 3 4 HP to PSTN PABX to HP Zona Seberang 5 6 7 PABX to PSTN Leased Line Resource: Ilustrasi. Pricing. xls 12/28/2021 25 8. 000, 00 200. 000, 00 156. 256. 500, 00

XL Infrastructure GSM Product VTS Non-GSM Product C U G Office Zone GSM PABX SMS Broadcast GPRS Push Mail M 2 M Mobile App Who We Are Cost Reduction Simulation No Cost Component Usage (%) Before After 5 10. 000, 00 Zona Lokal 15 30. 000, 00 27. 609. 000, 00 Zona Tetangga (SLJJ) 5 10. 000, 00 2. 039. 000, 00 Zona Seberang (SLJJ) 5 10. 000, 00 1. 604. 000, 00 Percakapan Lokal 7 14. 000, 00 Percakapan SLJJ 3 6. 000, 00 Zona Lokal 15 30. 000, 00 23. 437. 500, 00 Zona Tetangga 5 10. 000, 00 2. 193. 000, 00 29% 5 PABX to Other Operator Saving 10 10. 000, 00 1. 374. 000, 00 20. 000, 00 2. 000, 00 1 HP to HP 2 HP to PABX 3 4 HP to PSTN PABX to HP Zona Seberang 5 6 7 PABX to PSTN Leased Line Resource: Ilustrasi. Pricing. xls 12/28/2021 25 8. 000, 00 152. 000, 00 108. 256. 500, 00

XL Solution Office Zone ? ? ? Get free per minute tariff from registered cellular to registered cellular in specific Office area (applied only for HP to HP or PABX to HP (with ranging numbering for HP) and not applied to HP to PABX Local Rp. 0/min Adjacent Others Rp. B/min Ø No investment needed Ø Reduce telecommunication cost 30 -50% Ø Rp. 0, - rate for call from PABX/HP in Office Zone to XL's number in anywhere (SLJJ) Note: Area / Network survey is mandatory for product delivery 12/28/2021

XL Solution Vo. IP Wireless ? ? ? PBX Wireless Network CO Trunk (RJ 11) Existing PABX Network Managed by Customer Vo. IP Wireless Box Managed by XL Standard Package : Requirement at customer : q Start with 2 voice lines (2 boxes) to 8 voice line per corporate location. q Need RJ 11 port / CO trunk PABX with q Wireless Box will be provided by XL. DTMF signaling (Dial Tone Multi Frequency) q Outgoing Call (Voice) to 01000 only. q Space for Equipment and Antenna q Services (antenna will be placed outdoor if technically nee Ø Vo. IP Call to: q Power • PSTN; Domestic (mainly Long Distance Call) and International Call. • Mobile; Domestic and International Call. Ø No Incoming Call 12/28/2021 q Need PIC (Person In Charge) as customer representative

Conclusion • Vo. IP may be an appropriate solution to decrease corporate telecommunication cost • Must have a clear benefit (Efficiency and or Productivity) to Implement Vo. IP in an office environment (Corporate Private Network) • IT Department (or department which responsible to deploy IT support) should have capability to highlight the non technical benefit deeply explore its corporate need 12/28/2021

Who We Are XL Infrastructure Business Solutions, We offer solutions … Further Detail, please contact: • Business_Solutions@xl. co. id • rrindayadi@xl. co. id GSM Product Non-GSM Product 12/28/2021