Information Technology Open for Business John Shellenberger Vice

Information Technology “Open for Business “ John Shellenberger Vice President and Chief Information Officer Johns Manville Information Technology - “Open for Business”

Objectives § Provide overview of Johns Manville and role of IT § Examine the key competencies needed today and in the future § Explore the importance of Information Management to business success § Explore technology trends impacting business § Answer questions Information Technology - “Open for Business”

Johns Manville Information Technology § Introduction § Johns Manville (JM) Company Overview § Roles and Contribution of Information Technology (IT) § Day in the Life of a Chief Information Officer (CIO) Information Technology - “Open for Business”

Who we are Johns Manville, a Berkshire Hathaway company, is a leading manufacturer and marketer of premium-quality building insulation, commercial roofing, roof insulation, and specialty products for commercial, industrial and residential applications. JM’s product offerings include: Formaldehyde-free ™ fiber glass building insulation, commercial roofing membranes and roof insulations, filtration media and mats and reinforcements. More information can be found at www. jm. com Information Technology - “Open for Business”

Global Presence Information Technology - “Open for Business”

Applications Information Technology - “Open for Business”

Over 150 Years of Proud History 1858 1972 2001 HW Johns Roofing Manufacturing Company Moved HQ and R&D from NYC to Denver Berkshire Hathaway Company Information Technology - “Open for Business”

Market Leader Formaldehyde-free™ Fiber Glass Building Insulation #1 Worldwide Pipe and Equipment Insulation Ultra-Fine Fibers of HEPA/ULPA Filtration #1 North America #1 Worldwide Meltblown Media Supplier for Liquid Filtration Mechanical Air Filtration media for HVAC Insulation for HVAC Equipment Insulation for Air Handling Systems Glass Fiber-based Aerospace Insulation Wet Laid Glass and Polyester Spunbond Nonwovens Glass Textile Wall Coverings Low Slope Bituminous Roofing Systems Glass Fiber for Wallboard Glass Fiber for Roofing #1 Worldwide #1 North America #1 Worldwide #1 North America Information Technology - “Open for Business”

Fundamental Priorities and Values Information Technology - “Open for Business”

Role and Contribution of IT Innovator Strategic Partner Center of Excellence (COE) Architect Value Enabler Operational Excellence Experts Transformer Business Developer Technology Provider Service Provider Partnering for Business Success Information Technology - “Open for Business”

IT Value Proposition Process COE 40% • Integrated Supply Chain • Manufacturing/Operations • Finance • Corporate • Analytics Process, Service and Operational Excellence Service COE • Support • Training 20% Operational COE 40% • Technology Services • Enterprise Architecture • Program Management • Asset Management • HR Information Technology - “Open for Business”

Information Technology Priorities Enable business success Solution Delivery Improve decision making Information Delivery Deliver business value Operational Excellence Information Technology - “Open for Business”

Day in Life of CIO § § § § § Manage a global service business Direct high performance team Develop people and leaders Balance priorities and tradeoffs Review financials Deal with service issues Ensure business return on investment (ROI) Examine technology and process drivers to enable business value Serve as active member of JM Senior Leadership Team Market the role and contribution of IT Information Technology - “Open for Business”

Technology Landscape Information Technology - “Open for Business”

ERP Landscape Portal Access Global Intranet Supplier Relationship Mgt (SRM) Supply Chain Mgt (SCM) Enterprise Core Component (ECC) Order Management Plant Maintenance Inventory Control Financials EH&S Catalogs Approvals Production Planning and Scheduling Demand Planning Supply Network Planning Business Intelligence (BI)/ BOBJ Reporting Blue = SAP Information Technology - “Open for Business” Mfg Execution Systems (MES)

Why ERP ? Pre-ERP Marketing Production Customer Need Sales Customer Service Quality Scheduling Supply Chain Finance Customer Satisfaction Make each process efficient and effective across the integrated value chain for the customer ERP Customer Satisfaction Customer Need Marketing Sales Customer Service Information Technology - “Open for Business” Scheduling Production Quality Supply Finance Chain

ERP Maturity Path Optimize Leverage integrated system Operationalize Strengthen analytics Use advanced features Implement Install core features Reduce errors Reduce manual processes Manage process change Align integrated organization Stable Information Technology - “Open for Business” Capable Competent

Skills and Competencies to Master Information Technology - “Open for Business”

Top 10 Competencies to Master § Ethics and Integrity § Planning and Organizing § Business Acumen § Process Management § Interpersonal Savvy § Problem Solving § Customer Focus § Influence and Change Mgt § Passion for Results § Building Collaborative Relationships Information Technology - “Open for Business”

1 - Ethics and Integrity § Integrity above all other. § Doing the right thing even when no one is looking § “When it comes to choosing between making money and your reputation, pick your reputation every time” Warren Buffett § “ It takes 20 years to build a reputation and five minutes to lose it. “ Warren Buffett This is no gray area Information Technology - “Open for Business”

2 - Business Acumen § § § § Master – “Strategy-Action-Results” Understand the company strengths (innovation, service or operational excellence) Focus on the fundamentals (financials, marketing, operations) Understand the value chain Understand cost to serve Find out how work gets done and the information needed Understand how decisions are made Understand trends impacting your business and market Get and stay in business shape Information Technology - “Open for Business”

3 - Interpersonal Savvy § § § § § Be a good listener. Ask the right questions Deal effectively with change, adversity, success and failures Have confidence and courage, not arrogance Be candid and constructive Grow and adapt Appreciate and learn from contradictory opinions Know your strengths as well as your weaknesses Develop relationship with advocates, allies and resistors Find a mentor, be a mentor Manage your ego. Be humble Character is built everyday Information Technology - “Open for Business”

4 - Customer Focus § § § Understand the critical customer requirements Recognize that there are many customers not just those that buy your product or service Know how the company value proposition satisfies the requirements Understand the delighters and dis-satisfiers for your product and/or services Constantly assess the ability to meet customer requirements Stay passionate about capturing Voice of the Customer (VOC) Price is what you pay, value is what you get. Customer defines value Information Technology - “Open for Business”

5 - Passion for Results § § § § § Execute flawlessly Maintain a bias for action Set challenging goals Align priorities to goals Set and maintain high standards Work hard Seize opportunities Get involved, stay engaged Demonstrate enthusiasm and commitment Focus…Commit…Execute Information Technology - “Open for Business”

6 - Planning and Organizing § § § § § Demonstrated and proven ability to manage resources and deliverables Effectively manage time. Set and manage priorities Establish clear roles and responsibilities Begin with the end in mind Maintain line of sight to the goals Anticipate and plan for problems Prepare to seize opportunities Conduct what if scenario planning Understand failure modes Measure performance against goals Master managing competing priorities Information Technology - “Open for Business”

7 - Process Management § § § Determine efficient and effective ways to get things done Focus on removing non value added steps, rework and waste (Lean Principles) Relentlessly pursue simplification Evaluate the People, Process and Technology implications of business functions Define and track process performance metrics Establish a balanced continuous improvement approach Operations and Information Management enables efficient business process for sustained results Information Technology - “Open for Business”

8 - Problem Solving § § § Take time to define and analyze the problem Determine root causes and corrective actions through established methods (Root Cause Corrective Action Use rigorous logic, data and methods to solve difficult problems (Six Sigma) Be cautious of analysis paralysis Don’t over complicate simply solutions Engage others with specific expertise to assist in solving problems and determining solutions Bring solutions not just problems Information Technology - “Open for Business”

9 - Influence and Change Management § § § § Lead change for improved results Define the case for change - A compelling personal reason must exist for organization or individual change to be successful Understand the starting point Gain commitment Shape the vision Make vision real Create ownership All change is personal Information Technology - “Open for Business”

10 - Building Collaborative Relationships § § § § Develop and invest in personal working relationships to accomplish goals and objectives Influence to get things done through others Managing conflict and diverse views Understand your role and contribution to a team or group Establish ground rules Finding common ground and solving problems for good of all involved Support others in their development Know when to lead and when to follow Information Technology - “Open for Business”

Technology Trends Transforming Business Information Technology - “Open for Business”

Technology Trends Commercialization of IT Cloud Computing Social Media Database and Server Technology Information Technology - “Open for Business”

Takeaways § § § Technology continues to drive rapid business and operational change A career in Information Technology is a career in business Success is result of many factors inside and outside of your control Invest in yourself. Build your personal brand Leadership is about who you are, not what you say Have fun, maintain work life balance Information Technology - “Open for Business”