Information Technology in Civil Aviation R N Moorthy

Information Technology in Civil Aviation R. N. Moorthy

Agenda z Background z Prime Areas of Automation z Uniqueness in Airline Applications z Legacy Systems in Airlines z Unique Hardware Used z Current IT Environment z Role of ERP in Airlines z Impact of the Internet z The Future

Background z Airline Operations in Developed Countries z High Capital Investment z High Operational Cost z Tight Governmental Regulations z Limited Airport Infrastructure z Growing Demand for Air Travel

Prime Areas of Automation z Reservations z Departure Control {Airlines / Airports} z Flight Operations z Aircraft Maintenance z Crew Management z Revenue Accounting

Uniqueness in Airline Applications z Reservations Booking y Reach of the Systems y Over Bookings y Space Control z Crew Scheduling y FDTL y Rest Periods y Crew Pairing Optimization z Aircraft Maintenance y Inventory Control y Time Limited maintenance z Revenue Management y Pax Flown y Pro- ration

Legacy Systems in Airlines z. Dominance of Main Frame Systems z. Two Prominent Players : IBM & UNISYS z. CRS Services : SABRE, Amadeus , Abacus, Galelio z. Network Service Provider : SITA (Societe Internationale De Telecommunications Aeronautiques)

Unique Hardware Used z. Boarding Pass & Baggage Tag Printers z. Ticket Printers z. Dumb Terminals z. Boarding Gate readers

Current IT Environment z. ALC protocols used in Legacy Systems z. Move towards IP based Systems z. Client Server Technology z. PC becoming a De facto standard (CUTE)

Application environment in Jet Airways z SABRE for RES , FOS , REWARD z CODECO as DCS z AIMS - Crew Management z SAP - FI / MIS / MM z AMOS - Aircraft Maintenance z Revera - Revenue Management z CHRIS - Human Resources z PAMS - Payroll Function

Hardware / OS Environment in Jet Airways z. Videcom as Dumb Terminals z. Genicom / IER Printers as BPP / BTP z. Documax Datasouth for Ticket Printing z. OS a mixture of HP Unix , Solaris , Windows NT & Netware z. RDBMS : Oracle , Sybase , BTRIEVE , Foxpro

Role of ERP in Airlines z. SAP , Oracle leading the ERP bandwagon z. Limited Functionality in present ERP systems for Front line Functions z. SAP & Oracle release Aerospace and Defense Module.

Impact of the Internet z. Online Reservations & Check In z. Online Travel Planning z. Self Service Kiosks z. Travel Agents are bypassed z. Online Presence to reach the consumers now a necessity

Future of IT in Airlines z. Web Services z. Global PNR z. WAP Check in z. Electronic Ticketing z. Customer Relationship Management z. Web Enabled Call Centre