INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis CIO CITY OF

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO CITY OF HOUSTON FY 11 Budget (Operating) Proposed Fiscal Year 2011 Budget Information Technology Department (ITD) Budget Workshop Presentation June 3, 2010 Council Chambers 1

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO VISION To be an information technology organization recognized for collaborative partnership, proactive leadership, strategic innovation, and quality customer service. 2 CITY OF HOUSTON FY 11 Budget (Operating) VALUES MISSION To improve the quality of services to our customers (citizens and employees) on a daily basis through crossfunctional teamwork while minimizing operating expenses and improving the City’s business processes. • Professional focus and initiative • Invest in our employees • Reward success and value lessons learned • Expect high levels of productivity and excellence • Operate with integrity to build trustful relationships and dependability

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO CITY OF HOUSTON FY 11 Budget (Operating) Strategic Focus Pro-active Structure Improve infrastructure, core business processes and provide an effective citywide management structure • Emphasize system simplicity • Standardize enterprise architecture to reduce complexity • Right size (staffing vs. contracting) • Executive accountability Efficiency • Plan annual replacement requirements Align IT Resources with City Business Objectives and Balance Effectiveness / Efficiency to: • Reduce Operating Cost • Limit Growth to the Workforce • Improve Services to Citizens / Employees Security • Mitigate Security / System Failure Risks Continuously strengthen IT Security through Network Re-Design, Hardware/Software Enhancements, Multi. Layering Approaches, Policy and Procedure, Mandatory Training/Testing, Incident Response, Regular Performance Assessments and Random Audits Transparency “ Introducing the New TIP IMPACT System “ Allows CTOs to Enter and Update TIP Form As Online Provides Direct Online Access to Employees and Citizens Expedites Annual Budget Preparation and Review Processes Enables more Efficient and Comprehensive Reporting through Filters Provides an Automated Change Management System 3

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO CITY OF HOUSTON FY 11 Budget (Operating) ITD Executive Organization & Citywide CTOs Experienced Team Infrastructure Gary Morris Deputy Director (Exec Level) Male White Network Data/Voice Services Wayne Grant Assistant Director (Exec Level) Male Black Enterprise Operations Dan Steege Assistant Director (Exec Level) Male White Client Services Phillip Suber Operations Manager Male Black 4 Radio Communications Tom Sorley Deputy Director (Exec Level) Male White Todd Johnson Assistant Director (Exec Level) Male White Director’s Office Richard Lewis Chief Information Officer Male White Systems Architecture & Applications Earl Lambert Citywide Technology Officer Deputy Director (Exec Level) Male White ERP/SAP Project Mary Ann Grant Deputy City Controller (Exec Level) Female Black Project Mgmt Office Mark Norton Assistant Director (Exec Level) Male White Security - Vacant Chief Security Officer Assistant Director (Exec Level) Chief Technology Officer (CTO) Departments Administrative Services Laura Grainger Assistant Director (Exec Level) Female White Human Resources Magda Alanis HR Supervisor Female Hispanic Application Support Mark Stinnett Assistant Director (Exec Level) Male White Finance Herb Garner Accountant Mgr Male Black Procurement Frank Rodriguez Division Manager Male Hispanic Mayor’s Office Affirmative Action General Services City Secretary Controller’s Office Housing & Comm Dev Admin & Reg Affairs Solid Waste Human Resources Parks & Rec Conv & Ent Facilities City Council Finance Legal Houston Police David Morgan Male White Houston Fire Patrick Plummer Male White Houston Emergency Ctr. Al Garcia Male Hispanic Public Works & Eng. Olgilvie Gericke Male White Houston Aviation System Matt Hyde Male White Health & Human Services Vernon Hunt Male Black Houston Public Library Ronald Stauss Male White Planning & Development Max Samfield Male White Municipal Courts Rex Billings Male White

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO CITY OF HOUSTON FY 11 Budget (Operating) Fiscal Year 2010 Summary Accomplishments üCompleted the Network Upgrade linking 400+ City Facilities across 640 sq miles allowing for effective and efficient voice and data communications üCommenced the implementation of the Exchange Upgrade (email, calendaring and contacts functionality) üDeveloped Plan to Consolidate 14 Data Centers down to 3 to reduce cost and improve Disaster Recovery üAssisted HPD in implementing a New Records Management system and deployment of the “office in the vehicle” to increase field productivity üCompleted the design and began the implementation of a new Public Safety Radio System üFormalized the SAP Support Team & Established a Governance Committee for ERP management üEstablished Wireless Infrastructure Standards 5

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO CITY OF HOUSTON FY 11 Budget (Operating) Fiscal Year 2011 GOALS Short Term 1. Improve the IT Service Delivery with a focus on Infrastructure Services 2. Continue to implement Data Center Consolidation to Reduce Cost and Implement Disaster Recovery Plan 3. Secure Resources for a 24/7 Network Operating Center 4. Build new Municipal Court Case Management system (C-Smart) 5. Continue to assist HPD in the implementation of new Records Management system 6. Upgrade the 3 -1 -1 System to Next Generation technology 7. Leverage Geographical Information System (GIS) technology investment 8. Continue to develop the Wireless Infrastructure Long Term 6 1. Develop a citywide Systems Architecture Plan 2. Re-align IT for better governance and to support the City’s CORE business lines, i. e. infrastructure replacement/maintenance and public safety 3. Develop citywide Security Framework to include a Chief Security Officer

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO FY 11 Budget - Expenditures by Type General Fund 1000 Budget Highlights • • • Leverage SAP through enhanced tools Invest in IT security to avoid disruption in business operations, theft and inappropriate use of City assets Project management of large IT initiatives, leveraging technologies to enhance productivity and organizational performance Significant Variance FY 2010 Estimate to FY 2011 Budget 7 • Increased costs from consolidation PWE, HPD, HFD to ITD Radio Group of $1, 308, 729 or 6. 9% increase over total estimate • • HOPE 3% increase to base pay $335, 915 • Health Insurance Increase 5% or $56, 754 Pay for Performance increase to base pay $132, 798 CITY OF HOUSTON FY 11 Budget (Operating)

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO CITY OF HOUSTON FY 11 Budget (Operating) Radio System Consolidation • Council Action related to a new Public Safety Radio System ($132. 3 M Investment) approved in October of 2008 • Replaces three (3) radio systems with one (1) interoperable system • Support staffs in HPD, Fire and PWE consolidated into ITD in FY 2010 includes 27 employees and 19 vehicles • Implementation date of late 2012 • Contract capacity provides for partnerships, e. g. METRO, HISD, other political subdivision, etc. 8

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO CITY OF HOUSTON FY 11 Budget (Operating) Fiscal Year 2011 Other Funds by Expenditure Type Budget Highlights Central Services Revolving Fund This fund provides for the purchase of goods and/or services for citywide operating departments. It also provides for the efficient and effective audit of billings for such purchases. • Voice Services (Mobile/Data/Landlines) • Applications Services (SAP/311) • Data Services (Network Security/Internet) • Desktop Support (Email/Office Systems) 9 Project Cost Fund This fund is used to pay the cost of department employees who directly and indirectly work on CIP-related projects. Current ITD projects include: • Active Directory & Exchange (ADEX) • CSMART • Radio Interoperability Project

INFORMATION TECHNOLOGY DEPARTMENT Richard Lewis, CIO CITY OF HOUSTON FY 11 Budget (Operating) Question and Answer