Information Classification PUBLIC Information Classification PUBLIC Monday 24

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Information Classification: PUBLIC Monday 24 th May | 1. 30– 2. 30 pm AGENDA • Introduction - Frances Brennan, CIOS Local Enterprise Partnership Board Member • Overview and European Social Fund supported projects in CIOS - Frances Brennan • People Hub - Josh Hoole, Cornwall Development Company • Job Centre Plus - Gemma Aldin, Department for Work and Pensions • Questions and Answers - Introduction by Cathie Kessell, Cornwall Council, followed by questions to the panel This webinar is being recorded and will be available online

Information Classification: PUBLIC Frances Brennan Local Enterprise Partnership Board member

Information Classification: PUBLIC EUROPEAN SOCIAL FUND (ESF) Priorities for investment are: • Increases labour market participation • The promotion of social inclusion • Skills development of the existing, and potential, workforce • Support for young people who are not in employment, education or training (NEET), or those at risk of becoming NEET

Information Classification: PUBLIC WHAT SUPPORT IS AVAILABLE AND FOR WHOM? 3 TIER APPROACH Long term worklessness/inactivity Individuals with complex needs, including health and disability Skills Improvement projects Helping work readiness, supporting the hard and soft skills employers want, including young people Lighter touch support for those closer to the job market or recently unemployed EXAMPLE PROJECTS • Who Dares Works – people needing most support to connect/reconnect with work, education & training • Positive People - lifeline for people not in work, no matter what the reason. • Village Works – economically excluded & unemployed people in rural coastal areas • Work Routes - anyone out of work and has a barrier to getting back into work • Recovery College - courses to support unemployed adults with mental health issues • Sustainable Lives – helps people take gentle steps into work or training, while building friendships & connections • Game Changer - 15 -24 -year olds at risk and Not in Education Employment or Training (NEET) progress into education, training, employment and apprenticeships

Information Classification: PUBLIC • Wide ESF project portfolio • Over 50 ESF projects funded, many delivering until 2023 • Covering the whole of Cornwall & Isles of Scilly Map extracted from ESF case studies booklet – May 21, p 26 -27

Information Classification: PUBLIC Find out more: www. cornwallislesofscillygrowthprogramme. org. uk

Information Classification: PUBLIC PEOPLE HUB Josh Hoole Cornwall Development Company

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Information Classification: PUBLIC

Information Classification: PUBLIC Introducing: The People Hub Free signposting support for people not in work 0333 0150699 peoplehub@ cornwalldevelopmentcompany. co. uk @The. People. Hub @People. Hub. CIOS

Information Classification: PUBLIC Project Info • Innovative triage and referral service • A unique combination of technology and personal support • Providing practical help, advice and guidance • Helping resolve key issues and move people towards employment • Issues ranging from skills development, employment, education, & finance • • • £ 5. 4 m from European Social Fund & Cornwall Council to 31 DEC 23 4 Delivery Partners 1605 Participants

Information Classification: PUBLIC Call Centre Approach • • • For individuals and providers Triage & signpost/referral Robust Knowledge Bank of ESF provision Mainstream provision Become PH participant if gaps in provision Connectors Call Centre Mon-Fri 9 -4

Information Classification: PUBLIC debbie • • • (incoming) Always 24/7 Always-on receptionist Accessible everywhere ‘Artificial friend’ Connectors Call Centre Mon-Fri 9 -4

Information Classification: PUBLIC Our Data Query Category 25 22 20 20 20 19 15 Total 10 6 5 5 4 4 1 0 Employability Employment Family / personal Finance General Housing Training - general Health & mobility Debt

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Information Classification: PUBLIC Outcome Signposted organisation 10% Signposted - online information 6% Resolved 9% Info, advice and guidance 8% Information sent 14% Info, advice and guidance Information sent Matters outstanding No further action Matters outstanding 9% Referral to organisation Resolved Signposted - online information Signposted - organisation Referral to organisation 25% (blank) No further action 19%

Referral Partners LET US KNOW • • • What you do For whom Where you work How best to refer in Who the team are Contact Nadia on 07844 900615 Nadia. Mills@ cornwalldevelopmentcompany. co. uk People Hub Connectors Information Classification: PUBLIC

Information Classification: PUBLIC Introducing: The People Hub Free signposting support for people not in work Friendly, localised support with advice on key issues: ü money worries ü looking for work ü developing your skills ü retraining ü helping you into or towards employment We’ll connect you to the right service for you peoplehub@ cornwalldevelopment company. co. uk 0333 0150699 @The. People. Hub @People. Hub. CIOS ciosgrowthhub. com/ peoplehub

Information Classification: PUBLIC Universal Credit Full Service Gemma Aldin Partnership Manager gemma. aldin@dwp. gov. uk

Information Classification: PUBLIC Please Note: Personal Independence Payments sits outside UC UC simplifies the welfare system From six benefits to one ** JSA Tax Credits Housing Income Support Child Tax Credits Deal with one organisation not three DWP HMRC Local Authority § Universal Credit is a digital, flexible and personalised system § It reduces barriers to work, incentivising people to move into work DWP ESA UC Please Note: Local Council Tax Reduction sits outside of UC and needs to be claimed directly with Local Authority § It also helps people a low income to earn more and get on in their job ** Since 1 st February 2019, families with more than two children are now able to make a Universal Credit claim on-line, and UC will pay for all children that were born prior to the implementation of the two-child policy i. e. 6 th April 2017. **

Information Classification: PUBLIC UC focuses on work Paid monthly In and out of work Claimant commitment requirements It’s about work It’s like work Claimant commitment – like a contract Full time work search Earnings, not hours Paid directly It encourages work A Simple taper so better off in work Easy transition UC to work (and back)

Information Classification: PUBLIC Work Allowance Some Universal Credit claimants are eligible for a Work Allowance (WA). This is the amount a claimant can earn before the single taper rate of 63% is applied to their earnings. Claimants who don’t have Limited Capability for Work, or don’t have responsibility for one or more children or a qualifying young person(s), are not eligible for a WA. In any other case, one of two WAs will apply: £ 293 per month for those with housing costs included in their UC award £ 515 per month for those without housing costs included in their UC award* (*Claimants in receipt of large amounts of housing support receive a higher award of Universal Credit than those with low or no housing support. In order to address this and target resources fairly, claimants who receive no support with their housing costs are allowed to keep more of their earnings without loss of benefits. This is done by setting higher work allowances in these circumstances. )

Information Classification: PUBLIC • Tel: 0800 1448 444 • Chat Online: citizensadvice. org. uk/helptoclaim • Individual Needs assessment • Support to start a Universal Credit claim Completing a claim and getting ready for first payment : • could include help with verifying identity • providing additional evidence • understanding monthly payments • applying for easements • additional support

Information Classification: PUBLIC Universal Credit claimants are eligible to be referred to a Kickstart Scheme job if they meet all of the following criteria, they are: • aged 16 to 24 • eligible for Universal Credit • currently unemployed (nil earnings) • not in an apprenticeship • have a claimant commitment in place • Provides paid jobs for Universal Credit claimants aged 16 to 24 who are deemed at risk of long-term unemployment and not currently employed. • Claimants can only be referred to the Kickstart positions and referrals to a Kickstart scheme job can be made up to 31 st December 2021. • Claimant must make application. • Pre Kickstart Support is also available

Information Classification: PUBLIC The eligibility for JFS is: • have the right to work in the United Kingdom • reside in England, Scotland or Wales • be unemployed and been claiming benefits for less than 13 weeks, these are: • Universal Credit (UC) All Work Related Requirements (AWRR) and New Style Jobseekers Allowance • New Style ESA claimants may also volunteer to participate in this provision during the first 13 weeks of their claim, providing they otherwise meet the eligibility and suitability criteria and their work coach agrees it would be appropriate • be of working age (16 to State Pension age)

Information Classification: PUBLIC • Eligibility is unemployed and in the UC Intensive Work Search Regime (IWSR) or new style JSA been unemployed for 13 weeks or over. JETS support will provide light touch, personalised support for a maximum of 6 months. Claimants must be willing to search for work and take up employment. • Elements of support provided include: • Personalised approach • Diagnostic screening • Job search support • Skills analysis including identifying transferable skills • Re-building confidence and self-efficacy in Post Covid-19 environment • Signposting

Information Classification: PUBLIC Restart : Coming soon… • New Restart Scheme, Universal Credit claimants who have been out of work for between 12 to 18 months giving them enhanced support to find jobs. • DWP plan to commence the Restart Scheme on 28 June 2021, with referrals to providers starting from 12 July 2021 To be eligible the claimant must: • Been In receipt of UC for between 12 -18 months (counting time in receipt of New Style JSA) • Been in the IWSR for 12 months uninterrupted (counting time in receipt of New Style JSA) • Have no sustained earnings at the point of referral • Have the right to work in the UK. • Reside in England or Wales. • Be of working age (16* to State pension age), • Not be currently participating in other DWP Contracted Employment Provision,

Information Classification: PUBLIC Working in a partnership Job Centre Plus work closely in partnership with People Hub and all the local providers, including ESF funded projects. We have a District Provision Tool which is a catalogue of the currently available provision that our work coaches can refer to, to find the most appropriate provision for their customer at that time.

Information Classification: PUBLIC Cathie Kessell Employment and Apprenticeship Officer

Information Classification: PUBLIC People Hub DWP / ESF Projects Jobcentres 'No Wrong Door’ Support, Guidance & DWP Advice Mainstream Providers e. g. Restart, JETS Other partners e. g. Citizens Advice Social Prescribing networks

Information Classification: PUBLIC Questions and Answers

Information Classification: PUBLIC Please provide us feedback and complete our online survey. It only takes 1 min. Thank you in advance.

Information Classification: PUBLIC Staying In Touch Email – growthprogramme@cornwall. gov. uk Web www. cornwallislesofscillygrowthprogramme. org. uk Twitter - @growthprogramme Linked. In – @growthprogramme