Individualized Plan of Care IPOC NCH IPOC Team

What is an IPOC? Individualized Plan of Care l For patients whose frequent visits

Purpose of an IPOC l l l To create a consistent formatted guideline for

Design team members l Will review and create plan of care Joe Novak x

Where do staff fit in? l Help identify patients needing plan (referral) l Utilize

IPOC Form Referral Info Individualized Plan of Care (IPOC) IPOC Issue Form Patient Name:

Process l Patient’s admission will trigger a page to the Administrative Supervisor l The

Review of IPOC after Discharge l Design Team will meet with Unit staff, AS

Goal l Improve staff and patient satisfaction l Provide consistency in providing quality patient

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Individualized Plan of Care (IPOC) NCH IPOC Team 8/30/12

What is an IPOC? Individualized Plan of Care l For patients whose frequent visits need multidisciplinary care planning l For l To families needing guidelines be used for future ED visits or admissions

Purpose of an IPOC l l l To create a consistent formatted guideline for staff in addressing patient’s complicated needs To provide an avenue for clear communication of plan to ensure proper care of patient To provide consistency in handling patient needs To provide multidisciplinary expertise To alleviate staff dissatisfaction and improve patient satisfaction

Design team members l Will review and create plan of care Joe Novak x 4075 Teri Ruby x 4394 Claudette Johnson x 7959 Carol Ziolo x 4113 Janis Ingebrigtsen x 7950

Where do staff fit in? l Help identify patients needing plan (referral) l Utilize plan intervention in your daily work l Assist with passing of important information to next level of care at discharge or transfer l Provide feedback and suggestions to improve care

IPOC Form Referral Info Individualized Plan of Care (IPOC) IPOC Issue Form Patient Name: _____ MR # _________ Primary Contact: _____________ Reason for Referral: _______________ Issue (s) affecting patient care: ________________________________________ ________________________________________ ________________________________________ Referral forms will be available on the intranet (Click contents IPOC)

Process l Patient’s admission will trigger a page to the Administrative Supervisor l The Administrative Supervisor will retrieve plan and deliver copy to unit charge nurse or designee l Charge nurse will review plan with unit nurses and incorporate interventions in patient’s plan of care

Review of IPOC after Discharge l Design Team will meet with Unit staff, AS and other disciplines involved l Questionnaire will be filled by staff prior to meeting with team l Team will revisit plan, make changes with staff input. l Team will save plan for next visit

Goal l Improve staff and patient satisfaction l Provide consistency in providing quality patient care l Promote a positive patient and family experience

Questions? 8. 14. 12