Index Service Engineering MultiDisciplinary Process View Emergency Department

Index Service Engineering: Multi-Disciplinary Process View Emergency Department Design Service Completion (sent to other department) Information Design MIS, HFE, Operations Research ( Blocked Waiting Time Active Dashboard ) ED-Stress Psychology (High turnovers Medical-Staff shortage) Incentives Game Theory, Economics Arrivals New Services Design (R&D) Operations, Marketing, MIS Experts Job Enrichment Training HRM Acute, Walking Forecasting Statistics, Human Resource Management (HRM) Organization Design: Parallel (Flat) = ER vs. a true ED Sociology, Psychology, Operations Research Nurses Internal Queue (Ambulance Diversion) Function Scientific Discipline Multi-Disciplinary Operations/ Business Process Archive Database Design Data Mining: MIS, Statistics, Operations Research, Marketing Hospital Reception Stretcher Walking Customers Interface Design Human Factors Engineering (HFE) Triage Surgical Queue Patients Segmentation Medicine Returns Physicians Home Efficiency Skill Based Routing (SBR) Design Operations Research, HRM, MIS, Medicine Quality Psychological Process Archive Imaging Laboratory Orthopedic Queue Interns LWBS Psychology, Statistics “Lost” Patients Service Process Design Operations Research, Medicine Returns (Old or New Problem) Medicine, Psychology, Marketing

Index Service Engineering: Emergency Department Design Service Completion (sent to other department) Information Design MIS, HFE, Operations Research ( Blocked Waiting Time Active Dashboard ) ED-Stress Psychology (High turnovers Medical-Staff shortage) Incentives Game Theory, Economics Arrivals New Services Design (R&D) Operations, Marketing, MIS Experts Job Enrichment Training HRM Acute, Walking Forecasting Statistics, Human Resource Management (HRM) Organization Design: Parallel (Flat) = ER vs. a true ED Sociology, Psychology, Operations Research Nurses Internal Queue (Ambulance Diversion) Function Scientific Discipline Multi-Disciplinary Operations/ Business Process Archive Database Design Data Mining: MIS, Statistics, Operations Research, Marketing Hospital Reception Stretcher Walking Customers Interface Design Human Factors Engineering (HFE) Triage Surgical Queue Patients Segmentation Medicine Returns Physicians Home Efficiency Skill Based Routing (SBR) Design Operations Research, HRM, MIS, Medicine Quality Psychological Process Archive Imaging Laboratory Orthopedic Queue Interns LWBS Psychology, Statistics “Lost” Patients Service Process Design Operations Research, Medicine Returns (Old or New Problem) Medicine, Psychology, Marketing

Index Service Engineering: Multi-Disciplinary Process View Emergency Department Design Service Completion Information Design (sent to other department) MIS, HFE, Operations Research ( Blocked Waiting Time Active Dashboard ) Experts ED-Stress Psychology (High turnovers Medical-Staff shortage) Incentives Game Theory, Economics Arrivals New Services Design (R&D) Operations, Marketing, MIS Nurses Job Enrichment Training HRM Acute, Walking Forecasting Statistics, Human Resource Management (HRM) Organization Design: Parallel (Flat) = ER vs. a true ED Sociology, Psychology, Operations Research Internal Queue (Ambulance Diversion) Function Scientific Discipline Multi-Disciplinary Operations/ Business Process Archive Database Design Data Mining: MIS, Statistics, Operations Research, Marketing Hospital Reception Stretcher Walking Customers Interface Design Human Factors Engineering (HFE) Triage Surgical Queue Patients Segmentation Medicine Returns Physicians Home Efficiency Skill Based Routing (SBR) Design Operations Research, HRM, MIS, Medicine Quality Psychological Process Archive Imaging Laboratory Orthopedic Queue Interns LWBS Psychology, Statistics “Lost” Patients Service Process Design Operations Research, Medicine Returns (Old or New Problem) Medicine, Psychology, Marketing

Index Service Engineering: Multi-Disciplinary View Emergency Department Design Service Completion (sent to other department) MIS, HFE, Operations Research Waiting Time Active Dashboard ) Blocked (Ambulance Diversion) Nurses Internal Queue ED-Stress Psychology (High turnovers Medical-Staff shortage) Incentives Game Theory, Economics Arrivals New Services Design (R&D) Operations, Marketing, MIS Experts Job Enrichment Training HRM Acute, Walking Forecasting Statistics, Human Resource Management (HRM) Organization Design: Parallel (Flat) = ER vs. a true ED Sociology, Psychology, Operations Research Information Design ( Function Scientific Discipline Multi-Disciplinary Operations/ Business Process Archive Database Design Data Mining: MIS, Statistics, Operations Research, Marketing Hospital Reception Triage Physicians Surgical Queue Home Efficiency Stretcher Walking Customers Interface Design Human Factors Engineering (HFE) Skill Based Routing (SBR) Design Operations Research, HRM, MIS, Medicine Patients Segmentation Medicine Returns Psychological Process Archive Quality Imaging Laboratory Orthopedic Queue Interns LWBS Psychology, Statistics Service Process Design Operations Research, Medicine “Lost” Patients Returns (Old or New Problem) Medicine, Psychology, Marketing

Index Service Engineering: Process View Emergency Department Design Service Completion Information Design (sent to other department) MIS, HFE, Operations Research ( Waiting Time Active Dashboard ) Blocked Organization Design: Parallel (Flat) = ER vs. a true ED Sociology, Psychology, Operations Research Nurses Internal Queue (Ambulance Diversion) Function Scientific Discipline Multi-Disciplinary Job Enrichment Training HRM Acute, Walking Incentives Game Theory, Economics Arrivals Experts Operations/ Business Process Archive Database Design ED-Stress Psychology (High turnovers Medical-Staff shortage) Data Mining: MIS, Statistics, Operations Research, Marketing Hospital Reception Forecasting Statistics, Human Resource Management (HRM) New Services Design (R&D) Operations, Marketing, MIS Stretcher Walking Surgical Queue Triage Patients Segmentation Medicine Customers Interface Design Human Factors Engineering (HFE) Physicians Home Efficiency Skill Based Routing Psychological Process Archive (SBR) Design Operations Research, HRM, MIS, Medicine Quality Imaging Laboratory Orthopedic Queue Returns Interns LWBS Service Process Design Operations Research, Medicine Psychology, Statistics “Lost” Patients Returns (Old or New Problem) Medicine, Psychology, Marketing