Increasing outreach of social protection through better decentralised
Increasing outreach of social protection through better & decentralised social protection services Service Delivery reform in Australia and the Department of Human Services
THE SOCIAL PROTECTION SYSTEM IN AUSTRALIA Universal health insurance Social services & welfare benefits Child support Employment & vocational services for persons with a disability, OHS workplace rehabilitation Services for the deaf & hearing impaired Employment services
THE ‘HUMAN SERVICES PORTFOLIO’ – BEFORE REFORM The human services portfolio Employme nt services
HUMAN SERVICES PORTFOLIO – AFTER SERVICE DELIVERY REFORM
‘CONNECTED AUTHENTICATION’ AUSTRALIA. GOV. AU
DECENTRALISED SERVICE DELIVERY Ø 520 Service Centres (300 with co-located services) Ø 180 CRS Australia offices + 140 other sites Ø 17 Remote Service Centres Ø 585 Access Points & Agents (including 38 Indigenous Community Access Points & 179 Indigenous Community Agents) Ø Mobile Teams
THE GOOD: LOCAL CONNECTIONS TO WORK PROGRAM Barriers to seeking employment of the long term unemployed & disadvantaged youth
LOCAL CONNECTIONS TO WORK (LCTW) PROGRAM Housing services Disability services Health services (including mental health, drug & alcohol rehabilitation Services provided by state & local government & community organisations Financial counseling Legal support & advocacy Carer support Educational & training options Job search & employment services
THE BAD: COMPULSORY INCOME MANAGEMENT
GOOD OR BAD? OUTSOURCING OF SERVICE DELIVERY tal n e h, m s t u o y, y genou t i l i b Disa lth, indi s hea ervice s Immigration detention centres, residential housing & transit accommodation Employment services Non for profit community/charity organisations For-profit nongovernment organisations State and local governments
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