Inclusive Engagement A Diversity Inclusion Imperative Why Engagement

Inclusive Engagement – A Diversity & Inclusion Imperative Why Engagement Is Not One-Size Fits All – And Why it is THE Best Measure of Inclusion April 26, 2012 | Miami, FL Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the changing atconversation the #DBPBPS on+race, join the color conversation! + classism!

Welcome Remarks Francia Guzman Head Global Diversity & Inclusion Visa Inc. Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Welcome Remarks Eduardo Eraña President, Latin America & Caribbean Visa Inc. Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Welcome Remarks Carol Evans CEO Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

THANK YOU HOST SPONSOR Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

New DBP Members February – April 2012 Dell e. Bay, Inc. SUPERVALU Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Twitter Follow #DBPBPS to join the conversation! For all of Diversity Best Practices’ diversityrelated coverage on Twitter, follow us @Nxt. Gen. Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the changing atconversation the #DBPBPS on+race, join the color conversation! + classism!

PARTICIPATING as of 4/26/12 Artell Smith Global Head, HR Aon Hewitt IMAGINE: HR and Diversity & Inclusion as a Powerful Alliance Sponsored by Northern Trust August 1, 2012 CHICAGO Diversity Best Practices | www. diversitybestpractices. com Nazneen Razi SVP & Chief HR Officer Health Care Service Corporation Name Title Northern Trust Gretchen Buchmeyer VP, HR Deepwater Operations in Upstream Americas Shell Patricia Miller VP, HR Southern California Edison Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

GLOBAL BEST PRACTICE SESSION Sponsors as of 4/26/12 November 28, 2012 São Paulo BRAZIL Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Core Competency Focus for Diversity Practitioners: Systemic Thinking Andrés Tapia President Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Systemic Thinking and Engagement Diversity Best Practices, April 26, 2012 Andrés T. Tapia, President, Diversity Best Practices Follow diversity trends & insights Blog: inclusionparadox. com Web: diversitybestpractices. com Twitter: @Andres. TTapia Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

NEXT GENERATION DIVERSITY COMPETENCIES LEADERSHIP IMPACT • Systemic Thinking • Strategic Savvy • Influence PERSONAL MASTERY • Global Mindset • Crosscultural Competence TECHNICAL MASTERY • Financial/Business Acumen • Holistic HR Know-How • Tech and Social Media Fluency Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation! 13

LEADERSHIP IMPACT COMPETENCIES SYSTEMIC THINKING The ability to see connections and interrelationships across disciplines, functions, organizations, people, trends, and cultures in ways that lead to insightful analysis and innovative, sustainable solutions. Diversity & Inclusion Application: Ability to apply an interdisciplinary approach to diversity analysis and diagnosis while accounting for multiple dimensions such as talent, procurement, compliance, marketing, business, ethics, and technology. Ability to recommend multipronged, multifaceted interventions that ensure sustainable, systemic change, yielding transformative results. Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Employee Engagement – A Leading Indicator of Financial Performance “The world's top-performing organizations understand that employee engagement is a force that drives performance outcomes. In the best organizations, engagement is more than a human resources initiative -- it is a strategic foundation for the way they do business. Research …. shows that engaged employees are more productive. They are more profitable, more customer-focused, safer, and more likely to withstand temptations to leave. The bestperforming companies know that an employee engagement improvement strategy linked to the achievement of corporate goals will help them win in the marketplace. ” - Gallup Diversity Best Practices | www. diversitybestpractices. com 15 Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Mercer Towers Watson Aon Hewitt Diversity Best Practices | www. diversitybestpractices. com 16 Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Gallup Q 12 Diversity Best Practices | www. diversitybestpractices. com 17 Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Copyright © 2010 Hewitt Associates LLC Web: diversitybestpractices. com Blog: inclusionparadox. com Twitter: @Andres. TTapia Diversity Best Practices | www. diversitybestpractices. com © 2011 Diversity Best Practices Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Keynote Love ‘Em or Lose ‘Em: Getting Good People to Stay Beverly Kaye Founder/Co-CEO Career Systems International Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Think Tank Sessions: Breakout Groups Engagement & Measurement Strategies for People of Color Facilitator: Dee Schneider / Director – Operations and Talent / Deloitte Services LP Engagement & Measurement Strategies for Hidden Groups Facilitator: Francia Guzman / Head Global Diversity & Inclusion / Visa Inc. Measuring the Impact of Flexibility on Engagement Facilitator: Jack Quirk / Staff Vice President – Organizational Development / Well. Point (Anthem BCBS) Engagement & Measurement Strategies for the Emerging Workforce Facilitator: Shelby D. Moran / Senior Manager, Global Workforce Engagement / Marriott International Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Upcoming Events JUNE 28 -29 JULY 10 Network & Affinity Leadership Congress (NALC) New York City LGBTQ – Web Seminar AUGUST 1 Best Practice Session, IMAGINE: HR and Diversity & Inclusion as a Powerful Alliance, Chicago – Hosted by Northern Trust 2 Global Best Practice Session: Latin America Rising – Diversity & Inclusion at the Intersection Chicago – Hosted by United Airlines SEPTEMBER 6 -7 Network & Affinity Leadership Congress (NALC) – Chicago 20 CDO Reporting – Web Seminar OCTOBER 16 Global Teleconference Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Upcoming Events São Paolo, Brazil NOVEMBER 26 Travel Day 27 I-NAFE & Protocol Meeting 28 DBP Global Best Practice Session 29 WMM Global Advancement of Women 30 Cultural Immersion Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

THANK YOU HOST SPONSOR Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Think Tank Report Back & Action Plans Facilitator: Andrés Tapia President Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Think Tank Sessions: Report Back & Action Plans Engagement & Measurement Strategies for People of Color Facilitator: Dee Schneider / Director – Operations and Talent / Deloitte Services LP Engagement & Measurement Strategies for Hidden Groups Facilitator: Francia Guzman / Head Global Diversity & Inclusion / Visa Inc. Measuring the Impact of Flexibility on Engagement Facilitator: Jack Quirk / Staff Vice President – Organizational Development / Well. Point (Anthem BCBS) Engagement & Measurement Strategies for the Emerging Workforce Facilitator: Shelby D. Moran / Senior Manager, Global Workforce Engagement / Marriott International Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Best Practices Panel: Troy D. Farley / John Deere Latoria J. Farmer / KPMG LLP Carmen Smith / Walt Disney Imagineering Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

• • • Diversity & Inclusion Concept: Teams Strategy Aligned High Performance Teamwork Tactic: Team Enrichment 3 Drivers: Attract Develop and Retain Four Focus Areas BREW Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Vision • Aligned High-Performance Teamwork through Team Enrichment is evidenced by – A continual learning environment that supports growth – Accelerated innovation and problem solving – An effective team environment – An enhanced culture of inclusive behavior and flexibility Diversity Best Practices | www. diversitybestpractices. com – Increased competitive advantage in the global labor market – Sustained business impact: measurable results Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Attract, Develop, Retain Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Four Focus Areas Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Team Enrichment Solutions Behavior Solutions Representation Solutions Contact: Mindy Moye Contact: Rosalind Peebles • Representation (Manager’s Toolkit IV) (Kim Goodley - Teaming Process) • Spectrum (Manager’s Toolkit III) • Building an Inclusive Workplace (Training for managers) • Team Enrichment Assessment Criteria • JD Teaming Process & Toolkit • Working Inclusively (Training for employees) • Manager Accountability (“how”) (Global Performance Management) • Integrated Leadership Development Process • Team Enrichment Metrics • Critical Talent Retention Engagement Solutions Work-Life Solutions Contact: Mindy Moye • Employee Engagement (Manager’s Toolkit II) Contact: Gail Henderson • Flexible Work Arrangements (U. S. and Canada) • Upward Feedback • Getting Started with Work. Life Management (Manager’s Toolkit V) • Compensation Understanding (Latin America) • Career Development – Internal Resume (EAME) * Italicized items are currently available Diversity Best Practices | www. diversitybestpractices. com • Manager Skills – Leadership Coaching (Latin America) Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

The Intersection of Business and Diversity Tori Farmer, Diversity Director KPMG LLP Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

The future depends on the next generation of leaders who recognize diversity as a key performance indicator of business sustainability. Diversity Best Practices | www. diversitybestpractices. com 33 Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Work Environment Summary Great Place to Work • headings vs. 2011 '10 Build a Career Rarely Look for Job Treated Fairly Diver sity Fair Assignments Work/ life 2011 vs. '10 2011 Additional Comments Firm XX% +/- XX% XX% Women XX% +/- XX% XX% Favorable than men on most items African American XX% +/- XX% XX% Engagement remains high Asian/PI XX% +/- XX% XX% All scores within +/-5 points to firm Hispanic/ Latino XX% +/- XX% XX% Exceed firm on most items LGBT XX% +/- XX% XX% Continue to close gap in scores vs. firm Disabled XX% +/- XX% XX% Fewer increases than firm overall Disabled Caregiver XX% +/- XX% XX% Scores exceeded firm in W/L Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

Stakeholder Engagement Allies in the Workplace • People w/Disabilities • LGBT Supply Chain Relationships • Colleges/Universities • Clients Mid Level Management • Performance Managers • Engagement Managers Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS + join the conversation!

THANK YOU HOST SPONSOR Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Closing Remarks Carol Evans CEO Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Evaluations Thank you for joining us! Please fill out your evaluations and hand them to a staff member. Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

New York June 28 -29, 2012 INTENT TO IMPACT: ERGs as Talent & Business Drivers Chicago Sept 6 -7, 2012 Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

The 2012 Diversity Best Practices Assessment & Benchmarking Tool goes live April 13 and will remain open until June 22. www. diversitybestpractices. com Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

THANK YOU HOST SPONSOR Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the conversation at theon #DBPBPS cultural competency! + join the conversation!

Diversity Best Practices | www. diversitybestpractices. com Follow @Nxt. Gen. Diversity at the #DBPBPS Follow @Nxt. Gen. Diversity + join the changing atconversation the #DBPBPS on+race, join the color conversation! + classism!