In partnership Adult social careers in Oxfordshire S

In partnership: Adult social careers in Oxfordshire S R E E R #everydayisdifferent OACP 2019 A C Email us: info@oacp. org. uk

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Site map Main menu Click on the sections below to get started Introduction: working in social care Education and training Find a job Who? What? Where? Real life stories

Introduction: working in social care This section provides information on what social care is and asks you some questions to think about what it is you want to do. Click the RIGHT ARROW for more information.

Before you get started, SIX QUESTIONS to think about: What kind of career do I want? • Am I looking to stay in front line care, or specialise? • Do I want to run my own business in the future? What qualifications do I need? • Am I going to work my way up? • Am I looking for qualifications before working, or during my career? What setting do I want to work in? • Do I want a job on the move, or in one place? Which client group do I want to work with? • Do I have a special interest, or family connection? • Which area or condition do I want to work in? How do I get started? • Do I know what I want to do, right now? • If not, how do I keep my options open? This tool will help you answer these questions as you go through the content.

Introduction: working in adult social care What is adult social care? Why choose adult social care? What core skills do I need? What values and behaviours do I need? 10 things everyone can do Do I need a DBS and who pays? Can I do an apprenticeship, and who pays for this?

Introduction: What is adult social care? Working in social care is about providing personal and practical support to help people live their lives. There are lots of different roles in social care depending on what you want to do, who you want to work with and where you’d like to work. You could be supporting someone with a physical disability, autism, dementia or a mental health condition. You could be working in a care home, out in your local community, in a hospital or from someone’s home (providing care in someone’s home is often called domiciliary care).

Introduction: Why choose adult social care? With a high demand for workers, plenty of opportunities for progression and a job in which 96% of workers say they feel their work makes a difference, adult social care has a lot to offer. There are many different kinds of settings and hundreds of companies to chose to work for. As well as learning essential skills, you will gain many life skills that you will be useful to you wherever you go. It’s a rewarding career and you can make a real difference to someone’s life. There are lots of opportunities to progress and work with different people. What is stopping YOU joining the biggest sector in the country?

Introduction: What core skills do I need? Every role in social care will require you to have a set of specific skills. However, there are some skills that all social care workers need. These are called core skills. • English skills including the ability to read, write, listen and speak. • Number skills including the ability to do calculations and record numbers. • Digital skills, including finding information online and recording personal data digitally. • Employability skills including work and problem solving. And, there are 10 things that everyone can do…

Introduction: 10 things that everyone can do

Introduction: Social care values and behaviours The right values, behaviours and attitudes are the raw materials for quality care and support – good induction, training and management do the rest. Staff commit to learning and developing themselves in their work Staff are committed and passionate about doing anything they can in their work to make people who need care and support's lives easier. Staff take time to listen to people, think about what needs to be known about the person to provide care to them Staff build two way relationships of trust with colleagues, servicer users and other stakeholders

Introduction: Do I need a DBS and who pays? The Disclosure and Barring Service helps employers make safer recruitment decisions and prevents unsuitable people from working with vulnerable groups, including children. • If you work with children or vulnerable adults, you’ll need a DBS check to confirm you’re a suitable employee – this is a statutory obligation for most jobs in care. • Most employers will arrange and pay for a DBS check before you start working with them. • You’ll need to provide photo ID and evidence of your address history. • You cannot apply for an enhanced DBS as an individual: you must apply through an umbrella organisation. Ask your new employer for more information.

Education and training This section provides information on courses and colleges to progress your learning and training for adult social care. Click the RIGHT ARROW to see your career pathway.

Education and training The table shows example roles and the education qualification you’re likely to need to do the job, alongside the equivalent NHS banding and education level. Click on the links below to find out more about the qualification or role. NHS Band Education level Qualification Adult social care opportunities 6 Diploma Level 6 Professional qualification Business Owner Occupational Therapist Registered Nurse 5 Diploma level 5 Honours degree Registered Manager Nursing Associate 4 Diploma level 4 Higher National Certificate Higher National Diploma Team Leader Care Coordinator 3 Diploma level 3 GCSE BTEC Foundation Degree Project Lead Senior Care Worker Activity Coordinator Administrator Informatics/ Data Worker 2 Diploma level 2 GCSE BTEC Care Assistant Support Worker Personal Assistant Cook/Chef 1 Level 1 Work Experience Apprenticeship Ancillary Roles

GCSE’s • • GCSEs are usually taken at age 16, at the end of school year 11. They’re also suitable for adults, who are returning to study. GCSEs are offered across Levels 1 and 2 of the National Qualifications Framework (NQF). They’re assessed using both coursework and exams. Students usually need to achieve a number of GCSE passes before starting a further education programme (for those aged 16 or over). Students who achieve a grade D, can re take GCSE’s, or take functional skills examinations. Most adult social care roles require basic number and English skills, usually at grades A–C in Maths and English. If you didn’t get the results you needed in year 11, Activate Learning run a GCSE retake programme. It can be done over one year and offer either science or humanities pathways. This runs at City of Oxford College and Reading College.

A levels • • • A levels are two year courses offered by schools and colleges for students aged 16 and over. They’re designed to help you move into higher education. You’re normally required to have achieved at least five GCSEs at grades A C or to be accepted onto an A level programme. You’ll usually begin making your choices and applying for higher education programmes, using predicted grades, by the start of the second year. You’ll generally need to study three A levels to gain enough points for University. Activate Learning , The Henley College and most local school sixth forms offer a variety of A levels and many students can progress to health and social care related degrees and apprenticeships.

T levels • T levels are a new qualification. Students will typically complete them following GCSE’s and are equivalent to three A levels. They’ll be launched in September 2020, with healthcare T Levels arriving in Autumn 2021. • T Levels will become one of the main choices for students after GCSE alongside: • apprenticeships to learn a specific occupation ‘on the job’ • A levels for students who wish to continue academic education. • T Levels will be based on the same standards as apprenticeships, designed by employers and approved by the Institute for Apprenticeships and Technical Education. The expected total time for a T Level will be around 1, 800 hours over two years, including the industry placement. This is a significant increase on most current technical education courses. • This differs from an apprenticeship, which is typically 80% on the job and 20% in the classroom and is more suited to those who know what occupation they want to pursue, want to earn a wage and learn at the same time and are ready to enter the workforce at age 16. • Find out more about T levels here

BTEC • BTEC qualifications are full time programmes of study that can last between one and two years. • They give you the skills to move on to higher education or work. • They’re related to industry sectors such as health and social care, hair and beauty, media or engineering. • BTEC qualifications are made up of a number of units, usually assessed through assignments and tests. • Level 3 BTEC qualifications are the equivalent of three A levels (for the purposes of UCAS points needed when applying to and entering University). • A core component of BTEC qualifications is an industry placement where you can learn on the job and gain new skills with a local employer. • Activate Learning offer BTEC qualifications in health and social care. • Abingdon and Witney College (http: //www. abingdon witney. ac. uk/our offer/full time courses/) • The Henley College (http: //www. henleycol. ac. uk/courses/vocational courses/) offer BTEC qualifications in health and social care.

Higher National Certificate and Higher National Diploma • A Higher National Certificate (HNC) is equivalent to year one of an honours degree. It can usually be studied full time over one year or part time over two years. • A Higher National Diploma (HND) is equivalent to the first two years of an honours degree. • Activate Learning, Ruskin College and Abingdon and Witney College offer Higher National Certificates and Diplomas in a range of topics, including health and social care.

Foundation degree • A foundation degree is a higher education, career focused qualification. • It’s designed to equip you with the knowledge and skills needed for a particular career. • It’s equivalent to the second year of a three year Honours Degree. They are usually offered full time over two years and part time over three years. • In many cases, you can continue studying after a foundation degree to achieve a full honours degree. • They combine work based learning with academic study. • You’ll usually attend college for between 1 4 days a week, depending on the mode of study and your chosen programme. • This means a foundation degree allows you to combine work and study, so you can earn while you learn. • Abingdon and Witney College , Ruskin College and Oxford Brookes University offer foundation degrees.

Honours degree • A honours degree usually takes three years to study full time. They can be longer if you study part time. • A honours degree will prepare you for progression into your chosen career or for postgraduate studies. • Ruskin College and Oxford Brookes University offer honours degrees.

Professional courses • Professional courses can help you to gain a qualification to progress in your career. • There are lots of options available within social care, including: • occupational therapy • psychology • social work • speech and language therapy • and much more. • Ruskin College, Activate Learning, Abingdon and Witney College, The Henley College and Oxford Brookes University all offer professional qualifications, or Explore Health Careers.

Apprenticeships • An apprenticeship usually lasts 1 2 years and involved on the job training with some classroom study. • They are a great opportunity to gain industry specific skills and qualifications, whilst earning a wage. • Apprenticeships offer a direct route into employment because you learn on the job, you’ll develop the skills and attributes that employers need. • They offer you a clear progression route, from intermediate (Level 2) to higher apprenticeships (degree level equivalent. ) • Apprentices are employed and paid by the company they work for. Many spend one or two days a week at college learning extra skills, including English, maths and IT. Some apprenticeships are delivered entirely in the workplace. • Activate Apprenticeships and Abingdon and Witney College are both apprenticeship training providers local to Oxfordshire. • Find out more about Oxfordshire Apprenticeships.

Learning provider profile: Abingdon & Witney College • Abingdon & Witney College offer a wide range of vocational courses, apprenticeships, foundation degrees/HNCs and HNDs, professional qualifications and part time courses. • They know what employers are looking for, which is why their courses are developed to meet the needs of local businesses and the future workplace. • Their courses are delivered by staff who have experience in their chosen sector, and who do training to keep their skills up to date. • They were graded ‘Good’ with ‘Outstanding’ for their apprenticeship provision by Ofsted (March 2017), received a Silver Award from the Higher Education Funding Council for England (HEFCE) and have been recognised at a national level for the quality of our courses and teaching on numerous occasions. Search for health, care and early years courses at Abingdon & Witney College here.

Learning provider profile: Activate Learning • Activate Learning is a forward thinking education group that aims for far reaching, progressive change and impact through learning. • They have colleges in Oxford, Reading, Banbury and Bicester, and also deliver courses in Blackbird Leys and Swindon. • They work with learners as individuals, helping them make the choice of course and career pathway that’s right for them. • They also work closely with employers to identify the characteristics and skills they’re looking for in potential employees. These desirable attributes help to form their learning programmes, ensuring their future employability is a focus throughout their studies. • They are rated ‘good with exceptional areas’ by Ofsted. • 95% of students progress directly into employment or higher level learning. Search for courses with Activate Learning here.

Learning provider profile: The Henley College • The Henley College can trace its origins back to King James I Grammar School founded in 1604, so they’re definitely masters of their trade. • They are a sixth form college based in Henley on Thames • They offer a wide range of A Levels, vocational courses, Apprenticeships, part time courses and professional qualifications. Find out more about The Henley College’s Health and Social Care Level 2 http: //www. henleycol. ac. uk/courses/full time courses/vocational courses level 2 and other/health and social care level 2/

Learning provider profile: Oxford Brookes University • Oxford Brookes University has over 150 years of history, and has grown into one of the UK's top modern universities with a local, national and international reputation for teaching and research excellence. • Today, Oxford Brookes University is a thriving community of staff and students, that is committed to helping students achieve their potential. Search for ‘health sciences and social care’ courses at Oxford Brookes University here.

Learning provider profile: Ruskin College Oxford • Ruskin College is an independent college located in Old Headington, three miles from the centre of Oxford. • It delivers vocational degrees, apprenticeships and access programmes in the areas of social work, activism, social care, youth work, public service, politics, voluntary work, and the creative industries. • They specialise in providing educational opportunities for adults with few or no qualifications and aim to change the lives of those who need a second chance in education. They offer university standard education in the informal setting of a small, residential college. Search for ‘social care’ courses at Ruskin College here.

Find a job This section provides information on social care jobs, how to find them and how to get voluntary work to get initial experience Click the RIGHT ARROW to see the opportunities.

Find a job in adult social care I’m doing a health and social care course at school or college. What’s my next step? I want a job taster Click on the logos to find the answers I want to talk to someone who works in adult social care I want to try volunteering first I’m interested in apprenticeships I want to find a job now

Find your local Jobcentre Plus Area Abingdon Banbury Contact www. jobcentreplusoffices. com/na/abingdon torus house jobcentre plus/ www. jobcentreplusoffices. com/banbury jobcentre plus/ Didcot www. jobcentreplusoffices. com/didcot jobcentre plus/ Oxford www. jobcentreguide. co. uk/oxford jobcentre Witney www. jobcentreplusoffices. com/witney jobcentre plus/

Find a job taster • Oxfordshire Association of Care Providers (OACP) is your local I Care…Ambassador service which has links with over a hundred care providers in the County. • They can help you find a taster session or work experience in a care service near you. Call Oxfordshire Association of Care Providers on 01235 248085 or email info@oacp. org. uk.

Find voluntary opportunities • Many care providers offer a range of voluntary opportunities, such as supporting paid staff, supporting trips or activities, being a trustee or providing professional advice. • Oxfordshire Volunteers is a one stop shop for people looking for voluntary work. Visit the Oxfordshire Volunteers website here.

Talk to an I Care…Ambassador • I Care…Ambassadors is a national initiative that links people who work in social care and health with people looking for jobs. • Ambassadors run a range of careers activities, including talks, presentations and stands at careers fairs, to promote social care as a great career and explain the range of roles in the sector. • Oxfordshire Association of Care Providers (OACP) runs your local I Care…Ambassador initiative. Call Oxfordshire Association of Care Providers on 01235 248085 or email info@oacp. org. uk.

Who? What? Where? This section tells you about different job roles and different support needs that people might have, who you could work with. Click the RIGHT ARROW to see the options.

Career pathways: who, what, where? S R E E Which social care role suits me best? Job Roles in social care Common conditions in social care Where you could work in social care R A C

• • Care Assistant Support Worker Personal assistant Activity coordinator Occupational Therapist Senior Care Worker Project Lead Team Leader • • Care coordinator Administrator Infomatics/ data worker Cook/ chef Nursing Associate Registered Nurse Registered Manager Business Owner

Care assistant Progress to senior care worker Job description What skills do I need? You will work with people who need direct care and support, and you will be responsible for an individual’s overall comfort and independence. You could work in a residential or nursing home, in a person’s own home, or out in the community. You could also be a live in carer, living with an individual over a specified time period. Everyone working in social care needs English, number, digital and employability skills, including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § the ability to treat people with dignity § good listening and observational skills § the ability to follow company policies and procedures (i. e. health and safety) Duties can include Entry requirements Supporting people who need care and support with all aspects of their day to day living, so they can enjoy the best possible quality of life. Creating and maintaining good relationships with people who need care and support and their family and friends, as well as other professionals. Supporting people with social and physical activities or mental stimulation. Helping with personal care such as support with showering and dressing. Supporting people with eating and drinking. Monitoring individuals’ conditions by taking their temperature, pulse, respiration and weight, and possibly helping with medication. There are no set entry qualifications, although you may benefit from holding a qualification in a related topic (e. g. GCSE, BTEC, or other vocational qualification). It is possible to enter through a Level 2 Apprenticeship in Health & Social Care. Although no formal experience is required, related voluntary or informal experience (such as caring for relatives) will support your application. You’ll be required to undergo a Disclosure and Barring check.

Support worker Meet Kate, Support Worker Job description What skills do I need? There a range of roles with different job titles, which are all about supporting people to live independently (often following illness) and don’t involve personal care. You will usually have a number of individuals that you get to know very well. You may work in a residential home, or out in the local community. You could be working with people with substance misuse issues, a learning disability or a mental health condition. You could move into a senior support worker role and take on additional responsibilities, which may include supporting and mentoring other members of staff as well as being responsible for the day to day supervision of the service. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § the ability to treat people with dignity § good listening and observational skills § the ability to follow company policies and procedures (i. e. health and safety) Duties can include Entry requirements Supporting individuals with different aspects of everyday living, including housing and finance as well as social activities. Supporting people with life skills, such as budgeting and cooking. Working with the person and their family to design their own care plan. Providing emotional support. Supporting individuals to improve and maintain their well being. Working in teams with other professionals such as social workers. For some roles there are no formal entry level qualifications, but you will need to have strong English and number skills (such as GCSE grades A–C in maths and English). For other roles you will need at least one year’s experience of working with individuals with care and support needs and you are usually expected to have a Level 2 Diploma or Apprenticeship in Health and Social Care. Holding or working towards a Level 3 Diploma, or Apprenticeship in Health and Social Care, is desirable for some roles.

Personal assistant Job description What skills do I need? You will work directly with one or more individuals to support them in every aspect of their daily living and enable them to live as independently as possible. You will be employed directly by an individual (known as an individual or direct employer) who are managing and paying for their own care through a direct payment or individual budget. You will often work from their own home. You may be employed directly by one client, or work for a number of different people. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § the ability to treat people with dignity § good interpersonal skills § working on your own initiative § digital and computer skills § flexibility and time management Duties can include Entry requirements Supporting people, who need care and support, to enjoy the best possible quality of life – this could include cooking, shopping, social and leisure activities, support at work or college and assisting with pets. Creating and maintaining good relationships with the person/people you support and their family and friends, as well as other professionals. Helping people with personal care, such as showering and dressing (although not all PA roles involve personal care). Supporting people with eating and drinking. Supporting healthcare tasks, such as medication and catheter management. Managing and co ordinating a team of PAs (if in a senior PA role). There are no set entry qualifications, and the skills, experience and values required will largely depend on the needs of the individual employer. Individual employers are people requiring care and support, who are seeking a personal assistant they can trust and who has the right values and attitudes.

Activity coordinator Job description What skills do I need? You will design and oversee social activities for people who need care and support, or assist them to develop their own. You will also be responsible for creating individual activity plans for people. Although the role is predominantly based in residential or a day centre setting , you could also work in an individual’s home, or out in the wider community. You could move into a more senior activity role and take on additional responsibilities such as mentoring and supporting other staff. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § the ability to treat people with dignity § good presentation skills and an outgoing personality § the ability to deal with conflict § the ability to follow company policies and procedures (i. e. health and safety) Duties can include Entry requirements Talking with people about the types of activities they would like to do. Developing and providing activities that are tailored to the needs and abilities of individuals, as well as group activities that will bring individuals together. Finding the balance between arranging activities that individuals like doing and activities that will expose them to new experiences. Booking external suppliers to provide entertainment and activities. Organising trips out in the local community, considering transport arrangements and accessibility. Assisting people to take part in activities, ensuring that all necessary materials are available. You will usually have experience of working in a residential, community or voluntary setting and experience of organising activities. Qualifications demonstrating strong English and number skills (such as GCSE grades A–C in maths and English) are usually required. A Level 3 Diploma or Apprenticeship in Health and Social Care is also a desirable qualification for this role, as well as awards and certificate in activity provision.

Occupational therapist Job description What skills do I need? Occupational Therapist is a professional position requiring a specific qualification, or a plan to work towards a specific professional qualification. Occupational Therapists often have support workers to help them. These roles can have a range of job titles, such as social care assistant, community care officer, case officer or support worker. Occupational Therapists also work in the NHS. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § the ability to treat people with dignity § supervisory or team leading skills § good presentation skills § the ability to deal with conflict § the ability to follow company policies and procedures (i. e. health and safety) Duties can include Entry requirements Assessing what care an individual needs, including their abilities and goals. Writing a care plan that outlines what care an individual needs. Monitoring and evaluating care plans. Visiting people in their home and building positive relationships with them. Working alongside health and community colleagues to support people to remain in their own homes and get the care they need. There are no formal qualification requirements for these roles although many employers will ask for a minimum of 5 GCSEs (or equivalent qualification) at grades A –C. Previous experience of working in a social care or health setting and a good level of English and maths are desirable.

Senior care worker Job description Progress to team leader What skills do I need? You will do the same job as a care worker, but often with the additional duties of supervising and supporting a team of care workers. Some senior care workers take on responsibilities for particular areas of work within the service, such as end of life care, moving and handling, dementia care or health and safety. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § the ability to treat people with dignity, supervisory or team leading skills good presentation skills § the ability to deal with conflict § the ability to follow company policies and procedures (i. e. health and safety) Duties can include Entry requirements Creating and maintaining good relationships with people , who need care & support and their family and friends, as well as other professionals. Developing an individual’s care plan that outlines the support they need. Carrying out healthcare tasks such as administering medication and taking temperatures. Supervising and supporting a team of care workers, including managing rotas and doing supervisions and appraisals. Deliver training sessions on specialist topics, such as end of life care or moving and handling. You will be required to have a background in social care and it may be desirable to have a Level 2 or 3 Diploma or Apprenticeship in Health and Social Care. It is a requirement that you are qualified to an appropriate level, and this is usually Level 3. Some senior care workers may have nursing qualifications. You will be required to undergo a Disclosure and Barring check.

Project lead Job description There a range of posts that have been created to support a coordinated approach to specific services, such as end of life or dementia care. The roles may have different job titles, such as coordinator, project lead or facilitator and may be based in a local service or across an area in which the care provider works in. You may be supervising a small team and providing training for them to do their job in a specific location. Duties can include Working in partnership with a range of organisations – including statutory and volunteer organisations – to coordinate care services. Championing the needs of people, who need care and support. Raising the profile of the services available. Implementing specific projects and running services. Working alongside clinical or specialist professionals. What skills do I need? Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § negotiating skills § the ability to work on own initiative § coordination and organisational skills § the ability to work in partnership with others across a range of sectors § the ability to motivate others Entry requirements Usually you would be expected to have a degree or equivalent and may have other professional qualifications. You would be expected to have considerable experience in the specialism.

Team leader Progress to registered manager Job description What skills do I need? You will lead and supervise a team of care workers, ensuring they provide high quality care and support. You will also work with your manager to ensure that standards and processes are followed and maintained. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § good listening and observational skills § the ability to manage a team § reading skills to understand company policies and procedures § presentation skills Duties can include Entry requirements Managing and supporting workers so they can perform their roles safely and to the best of their ability. Supporting your manager to run your workplace according to standards and legislation. Acting as a positive role model to colleagues. Developing care plans that outline what care and support individuals need. Leading team meetings and doing inductions, supervisions and appraisals. Working in partnership with other professionals to ensure individuals get the support they need. You will be required to have a background in social care and probably have a Level 3 Diploma or Apprenticeship in Health and Social Care. It is a requirement that you’re qualified to an appropriate level, and this is usually Level 3. You will be required to undergo a Disclosure and Barring check.

Care coordinator Job description Progress to registered manager What skills do I need? This role is usually based in community social care, where you will be coordinating shifts for carers visiting clients, or making sure a residential or nursing home is properly staffed. You will often be on the phone, coordinating staff to work at specific times using an organisation’s rota system software. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § being able to understand the needs of clients and care workers § administration experience and interpersonal skills § excellent telephone manner and experience of using a care rostering computer software § ability to prioritise Duties can include Entry requirements Allocating and processing referrals for new work. Processing changes and amendments to existing care packages Assigning care workers to clients appropriately, whilst working within the standards and requirements of the company. Working with other members of the team to ensure high quality service provision. Talking to the clients on a regular basis about their care. Keeping computer and paper files up to date with changing information. Participating in the on call rota. There are no formal qualification requirements for this role, although you will benefit from having previous experience in an administration or health and social care role.

Administrator Job description What skills do I need? You could be working as an administrator for a domiciliary care company, as a receptionist for a nursing home, or in the office of a supported living provider. In this role you will be supporting the day to day administration, including dealing with customer enquiries and budgeting. You may support a senior colleague in finance tasks, or managing the company’s human resources. § § Duties can include Entry requirements Dealing with telephone and email enquiries. Doing reception duties such as greeting and welcoming visitors. Engaging with people who need care and support to help them find the right care services. Managing the diary of management staff. Arranging and supporting meetings, including preparing agendas and writing minutes. There are no set entry requirements although you may benefit from holding a qualification in a related topic or having previous experience in an administration or social care role. It’s possible to enter through a Level 2 Apprenticeship in Business Administration. You may be required to undergo a Disclosure and Barring check. Administrative skills, including the ability to use a computer. English skills, including reading and writing Communication skills Some awareness of issues faced by people who need care and support

Informatics/data worker Job description What skills do I need? Informatics is the process of collecting, analysing and sharing data. This information is used by employers to develop and maintain their businesses. There a range of roles available within this field, including information assistant, data analyst and data quality manager. You could progress to a senior position such as Head of Information Management. § § § Duties can include Entry requirements Collecting and managing data. Analysing data. Ensuring date is stored safely. Providing information and guidance to managers to enable them to make business decisions. Intelligence reporting. You will usually need to hold a related qualification this will depend on the level of the role you’re applying for, but could include a degree or Apprenticeship. For the majority of roles you will need to have previous experience in a similar position. A good knowledge of information governance. Analytical skills Excellent writing skills Planning and organisational skills Attention to detail

Cook/chef Job description What skills do I need? You will usually be working in a nursing or residential home or possibly in a day centre and your role will be to prepare, cook and serve meals, ensuring that all special requirements are catered for. § § § Duties can include Entry requirements Developing, in consultation with residents and staff, healthy balanced menus. Being aware of the religious/cultural and dietary requirements of individuals and catering for these accordingly. Monitoring kitchen stocks and replenishing as required. Ensuring that high standards of hygiene and cleanliness are maintained. There are no set entry requirements, although you will benefit from having previous experience in the catering industry. Some employers may require a Food Hygiene Certificate. You may be asked to undergo a Disclosure and Barring check. The ability to treat people with dignity. Good listening and observational skills. Some awareness of issues faced by people with a care and support need. Good verbal and written communication skills. Number skills

Nursing associate Progress to registered nurse Job description What skills do I need? Nursing associates work with registered nurses to help them provide care and support. When you start you will do a two year training programme to develop the skills and knowledge you need. Many people, who work in this role, will eventually progress to become a fully qualified nurse. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § excellent listening and observational skills § assessment skills § good number skills Duties can include Entry requirements Carrying out a range of clinical tasks. Doing physiological assessments and observations to detect early signs and deterioration. Supporting registered nurses to assess, plan and evaluate individual care plans. Working in partnership with wider healthcare teams and other professionals. You will need to talk to the learner provider to find out what their specific entry requirements are.

Registered nurse Meet Kim, Registered Nurse Job description What skills do I need? To become a Registered Nurse you should be fully trained and have an official certificate. As a Registered Nurse in adult social care, you could work in a nursing home, or out in the community. You could work with people, who have long term conditions, or who have physical disabilities, people with learning disabilities, or individuals with mental health conditions. Registered Nurses also work in the NHS. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § the ability to treat people with dignity § supervisory or team leading skills § good presentation skills § the ability to deal with conflict § the ability to follow company policies and procedures (i. e. health and safety) Duties can include Entry requirements Performing a range of clinical tasks, such as taking blood samples and dressing wounds. Recording individuals’ medical information. Assessing, planning and evaluating individuals’ care. Working in partnership with families and other professionals to plan care and support. Providing emotional, psychological, and spiritual support. To work as a Registered Nurse you must have either a Diploma or a Bachelor of Science (BSc) degree in Nursing. Entry requirements for the degree can include A levels or an entry to degree programme (including a Level 3 Apprenticeship in Health & Social Care). Some experience of working in a social care or health setting will also be beneficial.

Registered manager Meet Gail, Registered Manager Job description What skills do I need? You will lead and supervise a team of care workers, ensuring they provide high quality care and support. You will also work with your manager to ensure that standards and processes are followed and maintained. You will ensure your local service meets the requirements of the Care Quality Commission. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include: § good listening and observational skills § the ability to manage a team § reading skills to understand company policies and procedures § presentation skills Duties can include Entry requirements Managing and supporting workers so they can perform their roles safely and to the best of their ability. Supporting your manager to run your workplace according to standards and legislation. Acting as a positive role model to colleagues. Developing care plans that outline what care and support individuals need. Leading team meetings and doing inductions, supervisions and appraisals. Working in partnership with other professionals to ensure individuals get the support they need. You’ll be required to have a background in social care and probably have a Level 3 Diploma or Apprenticeship in Health and Social Care. It’s a requirement that you’re qualified to an appropriate level, and this is usually Level 3. You’ll be required to undergo a Disclosure and Barring check.

Business owner Job description What skills do I need? You will own a service such as a residential home or domiciliary care service. You may want to have significant input into the day to day running of the service, or prefer to appoint a manager to lead on all aspects of operational practice. Everyone working in social care needs English, number, digital and employability skills including team work and problem solving skills. You can find out more about the core skills needed to work in social care at www. skillsforcare. org. uk/coreskills. There also some specific skills needed to work in this role. These include § leadership skills § project management § the ability to manage own learning § advanced number skills Duties can include Entry requirements Completing the CQC registration process and ensuring the service meets all legislative and regulatory requirements. Having overall responsibility for staff leadership, management, administration and resourcing. Marketing your service to potential clients. Leading on the growth and development of the service. Managing finances and budgeting. There are no specific entry requirements although it is likely you will have experience of working in the health and social care sector and/ or experience of running a business. As a Director of your company, you will need to register with Companies House.

Common conditions in social care People use adult social care services for lots of different reasons, including for support due to an accident, physical disability or mental ill health. Here are some conditions or disabilities that people who access social care services might be living with. Click on the links below to find out more. • Autism • Acquired brain injury ABI • Dementia LD • Learning disability • Mental health • Physical disability Dementia MH • Sensory impairment SI PD

Acquired brain injury • An acquired brain injury is an injury caused to the brain since birth. There are many possible causes, including a fall, a road accident, tumour, brain haemorrhage and stroke. • A traumatic brain injury is an injury to the brain caused by a trauma to the head (head injury). There are many possible causes, including road traffic accidents, assaults, falls and accidents at home or at work. The effects of a traumatic brain injury can be wide ranging, and depend on a number of factors such as the type, impact on the head and severity of injury. • The effects of an acquired brain injury are often very similar to those of traumatic brain injury, but there are key differences that make treating a acquired brain injury differently. Find out more about acquired brain injuries from Headway.

Autism • Autism is a neurological condition that affects the physical form of the brain, and the way it operates or functions. This causes differences in the way a person thinks, perceives and understands the world and other people. • Autism Spectrum Condition, or Autism Spectrum Disorder, is used to describe the range of the autism spectrum, including Asperger’s syndrome (although recent changes to the classification system have resulted in the term Asperger’s Syndrome no longer being given as a new diagnosis). • Autistic people of all ages experience difficulties or differences in communication, social interaction, thinking, decision making and in sensitivity of the seven senses; sight, smell, taste, hearing, touch, vestibular (balance) and proprioception (coordination). • The way autism impacts on each individual is unique. No two people are affected in exactly the same way. Find our more about autism from Autism at Kingwood.

Dementia • Dementia describes a set of symptoms that may include memory loss and difficulties with thinking, problem solving or language. • Dementia is caused when the brain is damaged by diseases, such as Alzheimer’s disease or a series of strokes. Alzheimer’s disease is the most common cause of dementia, but not the only one. Long term alcohol consumption cause a form of dementia called Korsakoff syndrome. • The specific symptoms, that someone with dementia experiences, will depend on the parts of the brain that are damaged and the disease that is causing the dementia. • These changes are often small to start with, but for someone with dementia they can become severe enough to affect daily life. • A person with dementia might have cognitive symptoms (to do with thinking or memory), and can experience changes in their mood or behaviour. Find out more about dementia from the Alzheimer’s Society

Learning disability • A learning disability is a reduced intellectual ability and difficulty with everyday activities – for example household tasks, socialising or managing money – which affects someone for their whole life. • People with a learning disability tend to take longer to learn and may need support to develop new skills, understand complicated information and interact with other people. • The level of support someone needs depends on the individual. For example, someone with a mild learning disability may only need support with things like getting a job. However, someone with a severe or profound learning disability may need full time care and support with every aspect of their life – they may also have physical disabilities. • People with certain specific conditions can have a learning disability too. For example, people with Down’s syndrome and some people with autism have a learning disability. Find out more about learning disabilities from Mencap

Mental ill-health • Mental ill health can range from the worries that we all experience, as part of everyday life, to serious long term conditions. • Mental ill health and mental health conditions are usually defined and classified to enable professionals to refer people for appropriate care and treatment. However, this can sometimes mean that people are often treated or described by their ‘label’ rather than in the best way for them. • Most symptoms are divided into ‘neurotic’ or ‘psychotic’ symptoms. • Neurotic covers those symptoms which can be regarded as severe forms of ‘normal’ emotional experiences, such as depression, anxiety or panic and are now more frequently called ‘common mental health problems. ’ • ‘Psychotic’ symptoms interfere with a person’s perception of reality, and may include hallucinations, such as seeing, hearing, smelling or feeling things that no one else can. Find out more about mental ill health from Mental Health Foundation

Physical disability • A physical disability is a limitation on a person's physical functioning, mobility, dexterity or stamina, or impairments, which limit other facets of daily living, such as respiratory disorders, blindness, epilepsy and sleep disorders. • Physical disability may either be congenital, or caused by a condition or event in later life, for instance injury, muscular dystrophy, multiple sclerosis, cerebral palsy, amputation, heart disease or pulmonary disease. • Some persons may also have hidden (invisible) physical disabilities, which include pulmonary disease, respiratory disorders, epilepsy and other limiting conditions. • According to the time the disability occurs, we can differentiate: congenital and acquired disabilities. Congenital disability means that the disorder developed before or during the birth of a child. Acquired disability means that the affected person developed his/her impairment by external causes any time during his/her life. • Not everyone, who has a physical disability, uses a wheelchair.

Sensory impairment • Sensory impairment is when one of your seven senses – sight, smell, taste, hearing, touch, vestibular (balance), proprioception (coordination) – is impaired in some way. • For example, if you wear glasses you could be described as having a sight impairment, or if you find it hard to hear, or have a hearing aid, then you have a hearing impairment. • Deafblindness is a combination of sight and hearing loss that affects a person's ability to communicate, access information and get around. It's also sometimes called "dual sensory loss" or "multi sensory impairment". • A deafblind person won't usually be totally deaf and totally blind, but both senses will be reduced enough to cause significant difficulties in everyday life. • These problems can occur even if hearing loss and vision loss are mild, as the senses work together and one would usually help compensate for loss of the other. Deafblindness is more common amongst people with a learning disability.

Where could you work? You could work in lots of different settings in adult social care. Click on the headings below to find out more. Domiciliary care Residential and nursing care Daytime support Forensic services Extra care housing Supported living

Domiciliary care Most people live independently in their own homes. However, if you’re frail, or have long term care and support needs, this can be difficult without the help and support of other people and services. Help with personal care and other practical household tasks is called domiciliary care. Domiciliary care workers make a number of visits during each day providing a range of everyday living tasks such as personal care, cooking, support with attending appointments, going to work or doing social activities. Domiciliary care is vital social support in stopping loneliness, helping people to continue to be involved in their communities and family life. Adults of all different ages and stages in their lives might receive domiciliary care services.

Daytime support People who need care and support can access daytime support for a range of activities to enable them to: • get a home cooked meal • take part in social activities • give family carers a break • get employment or education support. Depending on the person and their condition, daytime support may take place in their house or in a community setting such as a day centre, community centre or other community facility.

Residential and nursing care Residential care refers to long term care and support for adults or children, who stay in a residential setting rather than in their own home or family home. There are various residential care options available, depending on the needs of the individual. Most residential care is for older people, but homes also support people with physical disabilities or learning disabilities. Some people may need additional nursing care, in which case the home is called a nursing home.

Forensic services Forensic mental health services are provided for individuals with a mental disorder (including neurodevelopmental disorders) who pose, or have posed, risks to others and where that risk is usually related to their mental disorder. They may be placed in hospitals (particularly secure hospitals) for varying time periods depending on their treatment.

Extra care housing Extra Care Housing is housing designed with the needs of more vulnerable people in mind and with varying levels of care and support available on site. People who live in Extra Care Housing have their own self contained homes, their own front doors and a legal right to occupy the property. Extra Care Housing is also known as very sheltered housing, assisted living, or simply as 'housing with care'. It comes in many built forms, including blocks of flats, bungalow estates and retirement villages. It is a popular choice among older people, because it can sometimes provide an alternative to a care home. In addition to the communal facilities often found in sheltered housing (residents' lounge, guest suite, laundry), Extra Care often includes a restaurant or dining room, health & fitness facilities, hobby rooms and even computer rooms. Domestic support and personal care available, usually provided by on site staff.

Supported living describes an arrangement where someone who already has, or who wants to have their own tenancy or own home, also has support from a care and support provider to help them live as independently and safely as possible. Most people in Oxfordshire with a learning disability living away from family, live in supported living arrangements. Work is varied and may include work supporting people to go shopping and to enjoy leisure and work activities.

Real life stories This section introduces six people currently working in social care. Find out more about what they do and how they got to where they are. Use the company logos to see current vacancies. Click the RIGHT ARROW to meet them.

My social career: Gail Hill Gail is the registered manager for The Camden Society’s Oxfordshire services. She ensures that services she is responsible for meets the requirements of the Care Quality Commission (CQC) and delivers good quality services for adults with a learning disability, who live in their own homes. The role § Ensures CQC compliance § Ensures high quality care and support § Manages several small teams § Organises training and development Moved to current employer to become a Registered Manager. Became an assistant manager. Shadowing manager. Level 5 qualification. Moved to UK and became a senior care worker. Experience of caring for family in Philippines. Qualification in care giving.

How did I get to where I am? After a career in architecture as a surveyor, a downturn in the economy forced Gail into redundancy. During her redundancy, Gail did voluntary work in social care and enjoyed the difference it made to her life. What does a Registered Manager do? She is responsible for the day to day running of a care service – in this case it is a group of homes in Oxford, Banbury and Witney called a supported living service. What training and qualifications will I need? Gail did a level 4 NVQ in Health and Social Care. Depending on the service you work in, you might also need a relevant nursing, physiotherapy or occupational therapy qualification and registration. This might be so if the service provides specialist care. What’s great about social care? “We have intimate knowledge of all 70 service users. We are a tight team, positioned in the right place”.

My social career: Fiona Mayfield Fiona is a care assistant at Larkrise Care Centre, part of The Orders of St John Care Trust (OSJCT). Fiona first started working in catering and qualified as a cook. She worked in a local nursing home and in a school. After she had children, she applied for a part time role in the care centre, which offered her flexible working. The role § Provides personal care for residents § Looks after the everyday needs of residents § Works in a team to provide compassionate care Became a care assistant with OSJCT, initially parttime, then full-time. With a young family, Fiona looked for a flexible job to fit round school hours. Using her experience, she changed jobs to a kitchen supervisor in a school. Left school and qualified as a cook. Found work in a local nursing home.

How did I get to where I am? After training as a cook, Fiona worked in a local nursing home and then in a school kitchen. After starting a family, she was looking for a flexible job to fit around family life the care assistant role is perfect. What does a care assistant do? Care assistants are part of a team supporting people with all aspects of their day to day living, including social and physical activities, personal care, mobility and meal times. Care assistants usually work as part of a team in a residential care or nursing home, or in the community delivering care at home. What training and qualifications will I need? Everyone working in social care needs a good standard of English skills, as well as numeracy and digital skills. You need to be a self starter and be able to work as part of a team. What’s great about social care? “Coming in in the afternoon – saying hello to people in the dining room, seeing all those smiling faces is amazing, they’re my second family!”

My social career: Kate Webb Kate is a support worker with national charity, Hft. She supports adults with a learning disability in all aspects of their lives, including to manage their money, and support with food shopping, cooking and socialising. The role § Provides support and care for people living in the community § Build up rapport and trust with people § Work in a team that focuses on the individual § To provide compassionate care Has worked for Hft for 17 years. Applied to be a support worker. Went along one day to help her sister, who also works in social care. Left school to go to Abingdon & Witney College.

How did I get to where I am? After leaving school to go to college, Kate visited Hf. T one day with her sister. She loved it so much, she applied to be a support worker. What does a support worker do? A support worker at Hf. T supports vulnerable people in the community. The role involves traveling to places where the person needs or wants to go. You will help them with everyday activities to lead an independent life What training and qualifications will I need? You do not necessarily need any qualifications to become a support worker. What is really important is that you have the right values and behaviours to work in social care. Your employer might ask that you have qualifications showing good English and number skills such as GCSE A C in English and maths. It might also be helpful to have a social care qualification such as a Level 2 or 3 Diploma in Health and Social Care, but you can do these once you’re in the job. What’s great about social care? “The support work I do always gives me a heart warming feeling. I get to the end of the day knowing that I have made a difference to someone’s life. It’s wonderful”

My social career: Kim Marsden Kim is a registered nurse at the Orders of St John Care Trust. Kim ensures that a team of staff provide high quality care and support for people who need it and that these standards are met at all times on the nursing unit. The role § Working in partnership with families and professionals to plan care and support § Recording individuals’ medical information § Providing emotional, psychological, and spiritual support § Performing a range of clinical tasks such as taking blood samples and dressing wounds Joined the nursing unit at Larkrise Care Centre in Banbury. Qualified as a registered general nurse, working first at Horton Hospital, then at Katharine House Hospice. Went to college to complete A levels and got a placement at a hospital. Started as a shop assistant before working in a local hospital as a healthcare assistant.

How did I get to where I am? After starting as a shop assistant, Kim became a healthcare assistant at a local hospital. From there she went back to college and got a bursary for nurse training, including a placement in Northampton. Her first nursing job was at the Horton Hospital. What does a registered nurse do? A registered nurse can work in a care home and leads the clinical delivery of caring for residents needing medical care. Nurses work in partnership with families, especially when caring for people at end of life. What training and qualifications will I need? You must have either a diploma or a Bachelor of Science (BSc) degree in nursing. Entry requirements for the degree can include A levels or an entry to degree programme (including a Level 3 Apprenticeship in Health and Social Care). Some experience of working in a social care or health setting will also be beneficial. What’s great about social care? “I really love my work in dementia and palliative end of life care. You only get one chance to get it right for the person and their family. ”

My social career: Luke Michaelides Luke is a key worker, and works with two autistic people in the Banbury and Chipping Norton services. He supports them with their everyday lives including talking, driving them to events, encouraging them to take on new challenges and, in general, being there for them during times of stress, anxiety, uncertainty or hardship. The role § Ensure that people receive high quality care and support § Encourage the person to manage their own money § Help the person with their diet and healthy eating choices Now works as a personal worker supporting two people in north Oxfordshire. Joining Kingwood was ‘one of the best decisions’ he has made. Joined Kingwood as a solution to being a struggling freelance musician. Studied for a diploma in the Bass Guitar.

How did I get to where I am? Luke achieved a degree from The Institute of Contemporary Music Performance, and a diploma in the study of the Bass Guitar. His motivation to join Kingwood was a practical solution to a personal challenge the initial struggle of finding work as a professional, freelance musician in a saturated market. However, Luke believes this is one of the best decisions he has made. What does a key worker do? A keyworker works mainly with one individual and advocates for them. The keyworker is the main point of support and contact for that person. What training and qualifications will I need? Autism at Kingwood provide a comprehensive training programme for all staff when they first start. What’s great about social care? “The fact that doing an easy thing, such as having a lighter handy, going for a drive through the countryside, knowing what to say and how to respond, can positively influence a person’s day and turn a bad day into a good one to be able to be there for them when they need it most is so important and the reward felt, when alleviating them of any anxiety or misery, is second to none. ”

My social career: Tom Gitonga Tom is a support worker at Paterson Health and Social Care. His role varies day to day, depending on who he is working with. For example, he could be working with a multi agency panel of managers, psychiatrists, doctors or social workers overseeing a service user’s welfare, or attending a medical appointment with a service user, or walking along the beach. The role § Ensure that people receive high quality care and support § Encourage the person to manage their own money § Help the person with their diet and healthy eating choices Now has 20 years in social care and has achieved a BA (Hons) in Social Work and is doing a Diploma in Social Sciences. Worked in a variety of settings including children’s secure units, hospitals, sheltered accommodation and hospitals. Completed several periods of work in home care across London. Enrolled on social care courses at college after emigrating to England.

How did I get to where I am? Tom enrolled for social care support courses in a London college, and worked for a range of providers including home care and sheltered accommodation services in London. What does a support worker do? Support workers work in the community, a care home setting, a hospice, an office or in someone’s own home. Duties depend on each service user, but can include personal care, housing duties, shopping, money management, liaising with GPs and utility companies. They can also take service users to the movies, on holiday, as well those special family and personal occasions. What training and qualifications will I need? Training and qualifications depends on which field they wish or prefer to work in. Those working with children, mental health, personal assistants, dementia, advocacy, team leaders, managers or elderly people will have training and qualifications based on their fields of interest. Most workers have a mandatory refresher courses every year. What’s great about social care? “The important thing in social care is making a difference in someone’s life. It’s a very rewarding role and great to see a smile on someone’s face, when they have attained something, which they might not have achieved without someone else’s intervention. ”

Site map Education and training Find a Job Who? What? Where? Real life Stories Training OACP Career pathway Gail Hill GCSEs Gov. UK How social care works Kim Marsden A Levels Job Centre Plus Roles in social care Kate Webb BTEC Job Taster Conditions Fiona Mayfield HNC & HND Oxfordshire Volunteers Social care settings Tom Gitonga Foundation Degree I Care…Ambassadors Honours Degree Professional courses Apprenticeships Education providers Abingdon & Witney College Activate Learning The Henley College Oxford Brookes Ruskin College Luke Michaelides

S R E E R About this resource A C This Careers Pathway Tool for adult social care is funded by Oxfordshire County Council and delivered by OACP and Skills for Care. The tool is for people looking to work in adult social care, people already employed in the sector looking to progress their career, and teachers and other professionals advising people on careers especially young people.