Improving a worldclass facility TAMPA INTERNATIONAL AIRPORT Designed

Improving a world-class facility

• TAMPA INTERNATIONAL AIRPORT • Designed with passengers in mind • Short Walking Distances parking—ticketing---gate---bag claim---parking or ground transportation

• Easy Access to Ground Transportation • Bag Claim Curbside • Quad Lots • Rental Car Ready Car Spaces

• Strong Concession Policy with specific qualification requirements Performance based contract language Customer Satisfaction Survey Cards

• Periodic Master Plan Updates evaluate original criteria applicability modify to current circumstances develop alternative methods to meet future demands

• Theme of Master Plan Update: • Preserve TPA’s level of service and benchmark customer satisfaction standards by establishing quantitative and qualitative measures, maximizing efficient use of facilities while ensuring adequate and convenient ground access to the airport.

Specific Objectives: Ground Access • Analyze the impact of varying transportation modes • Evaluate current and future demand on landside systems • Determine future access and curbside improvements • Integrate regional transportation improvements

Existing Parking and Rental Car Areas

Origination and Destination Passengers Primary Market Hillsborough Pinellas 2000 44. 0% 32. 7% Pasco 3. 0% Hernando 1. 7% Secondary Market Polk Manatee Sarasota 2000 4. 3% 4. 8% 5. 3% Others 4. 2%

Geographic Distribution of Visitors Business and Leisure Combined

Geographic Distribution of Departing Passengers Surveyed Business and Leisure Combined (Residents and Visitors)

Mode of Travel

Level of Service - Source of Factors • JD Powers – Global Airport Satisfaction Study 2003 Medium-sized Airports (10 – 30 Million Passengers) • IATA – Airport Development Reference Manual 9 th Edition (Effective January 2004) • Plog Research, Inc. American Travelers Survey (July 2003 – December 2003) • Existing Airport Characteristics

Satisfaction Ranking and Passenger’s Impressions Medium Size Airport Ranking (10 million to 30 million passengers / year) Overall Passenger Satisfaction Score (Based upon 1, 000 -point scale) Positive Impressions • Easy to understand • Minimal walking and short trip to gates • Clean, safe and efficient • Courteous and professional staff • Minimal time to check-in • Attractive landscaping • Excellent food and beverage options • Introduction of natural daylight— exposure to exterior surroundings • Timely delivery of bags Source: J. D. Powers

Potential Quad Lot Modifications

Quad Deck Option 1