Immerse into the world of Social Technology VILON

Immerse into the world of Social Technology VILON HO Commercial Director, APAC Zanroo Ltd. © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Cognitive Intelligence © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

OUR MISSION We fight the chaos of social data to understand online conversations that matters © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

WHY THE CHAOS Listen = Understand? You can’t control what people say about you online, or worse you don’t even sure what they are talking right now © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

WHY THE CHAOS KOL or Influencer? KOL INFLUENCER What’s the difference between Influencer and KOL? WHEN and HOW should we engage them? © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

WHY THE CHAOS Advertising Social Reviews hurts Conversion? Switch!! Awareness Interest Consideration Social Reviews Purchase The online path to purchase is different. Are we wasting advertising dollar? © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

WHY THE CHAOS Customer Experience = Brand? PRICE NOW (PRICE x VALUE = BRAND) OLD DAYS CX VALUE is no longer 100%. It is about the whole customer experience © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

About ZANROO Established since 2013, Zanroo provides Social Listening, Engagement & Research products and services to the world 5 140+ 100 K+ 1 TB+ COUNTRY OFFICES STAFF >50% IN TECH DATA SOURCE MONTHLY DATA VOLUME Thailand | Malaysia | Indonesia | Singapore | Japan | Hong Kong | China | Australia | Cambodia | Myanmar | Phillipines © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

OUR TRUSTED CLIENTS © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Example of Use Cases Performance Marketing (ROI) Social Engagement Social Listening (Cust. Exp. ) (Crisis / Trend) Social Research (Customer Intelligence) © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Social Listening ARUN - Proprietary Query & Crawler - Multi-languages / Sentiment - Real-time Dashboard - Customized templates (Brand, Event, Campaign, Competitor, Industry, Topic, Trend) © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

© 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Social Engagement DESK - Ticketing System (SLA tracking, Alert, FAQ template, auto language-assign) - Auto Response (Chat Bot) - API connect to CRM (Social ID) - Analytic (category issues, SLA & Ticket reports) © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

© 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Social Research BEYOND SOCIAL - Market & Industry Review - Brand Health Audit - Product & Service Tracking - Campaign Performance - Crisis Management © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

© 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Deep Market Depth Listening COMMERCE Bank Telco Airline Automotive Retail © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Real-time, Interactive Dashboard DASHBOARD Trend Line Sentiment Word Cloud Influencer Location © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Machine-processed Real-time Insight BANK Credit Cards Home Loans Personal Loans Debit Cards Saving Accounts © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Share of Voice (SOV) Analytic SOV’s Time Channel Brand Category Sentiment © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

What’s Next © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Embrace Next-level Customer Experience Platform ONLINE Facebook ZANROO MESSAGE 3 RD PARTY DATA SOURCE AI CHATBOT Line REST API Connected Data Zanroo Chatbot Connector Facebook MESSAGE/OTP Line REST API Desk CRM SMTP Twitter Agents Customer Management REST API CMS (CIF) CMS Message Listening Message Crisis Alert Knowledge Management CRM CMS Data Analytic Tools ISO 27001 PANTIP SNS & ONLINE ON-PREMISE Warehouse & Inventory CMS Portal Storefront Promotion / Storage Capacity Social Analytic ! ZANROO Mobile App © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Integrate AI, Machine Learning & Cognitive Reasoning Visual AI Machine Learning Cognitive Reasoning © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

WEBSITE APP Sales & Ancillary Cam. Customer Intelligence Feedback & Opportunity Social Customer Experience Market & Industry Intelligence Content Automation Contextual Programmatic Advertising Paid Owned & Earned_POE Marketing Automation CRM © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

One More Thing © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

ZANROO SEARCH THE FUTURE IS NOW © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Easy to Start © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Analyze in Seconds © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Dive and Learn © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

Exclusive member’s deal for THE FINLAB RM 2, 000 / year © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.

THANK YOU Copyright © 2019 Zanroo Limited. All rights reserved. Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited. © 2019 ZANROO. PRIVATE & CONFIDENTIAL Reproduction in whole or in part without the permission of the copyright holder is strictly prohibited.