Illustration by Nacho Rojo Team Leader Supervisor Apprenticeship
Illustration by Nacho Rojo Team Leader / Supervisor Apprenticeship Standard (Level 3) Presenter: Nathan Cookson Sector Manager: Business Technical and Professional April 2018 Presentation Title Arial Bold 7 pt 1
Illustration by Lucy Vigrass What is the purpose of today? 1 Introductions 2 The Apprenticeship Standard 3 End Point Assessment 4 Other updates / Q&A
Illustration by Tang Yau Hoong) SASE Framework withdrawals • Previously ESFA had undertaken a phased withdrawal of SASE apprenticeship frameworks where replacement apprenticeship standards that cover the same occupations • As of January 2018, no further ESFA led framework withdrawals until 2020, although Issuing Authorities can voluntarily withdraw frameworks and/or pathways “We are aware that this is a time of significant change for the sector and on that basis we will not withdraw any further frameworks until 2020. By 2020 we expect that employers and providers will have completed the transition, and that all starts will be on standards, so all frameworks will be withdrawn to new starts at that point. ” https: //www. gov. uk/government/publications/removal-ofapprenticeship-frameworks
Illustration by Tang Yau Hoong) SASE Framework withdrawals • Instructus Skills, the pan sector apprenticeship issuing authority have produced an FAQ updating customers on the withdrawal of SASE apprenticeship frameworks. The FAQ has clarified their position on the withdrawal of SASE frameworks as highlighted below: • Will Instructus withdraw any of their SASE frameworks? As previously communicated, at this point we have no plans to withdraw any of our frameworks ahead of the official Government withdrawal in 2020. However, we always welcome feedback from employers, training providers and awarding organisations. • Extension to existing SASE/W qualifications to coincide with framework withdrawals and beyond
Register of End Point Assessment Organisations Pearson are an approved End Point Assessment Organisation for the following new apprenticeship standards: • Team Leader / Supervisor • • • Operational / Departmental Manager Customer Service Practitioner Business Administrator Financial Services Customer Adviser Senior Financial Customer Service Adviser
Team Leader / Supervisor Apprenticeship Standard Duration: Typically 12 – 18 months Maths and English requirements: Achievement of Level 2 Interpersonal excellence • • Organisational performance • Operational management • Project Management • Finance Leading people Managing people Building relationships Communication Illustration by Lucy Vigrass Personal effectiveness • Awareness of self • Management of self • Decision making Illustration by Lucy Vigrass Behaviours: Takes responsibility, Inclusive, Agile, Professionalism Illustration by Laura Rolwing
Team Leader / Supervisor Assessment Plan End Point Assessment involving a range of assessment tools: On-Program Assessment - regular assessment (involving employer and training provider) - development of a portfolio demonstrating learning and development activities with their application in the workplace. -through evidence of 360 -degree feedback within the ongoing development portfolio. - successful completion of management diploma L 3 or equivalent knowledge building activity (if used) Gateway to End Point Assessment Employer and Training Provider agree the apprentice meets the requirements of the Standard - test of knowledge using scenarios with questions - competency-based interview - assessment of portfolio of evidence - professional discussion relating to CPD activity Successful individuals gain: • An industry designed apprenticeship • An industry recognised management diploma Level 3 (if used) • Option for professional registration with relevant professional body
Qualifications to support on-programme Landscape • Qualifications are, in the main, non mandatory within ‘business’ apprenticeship standards • Decision often driven by DFE/ESFA as opposed to trailblazer employer group choice Action It is recommended, but not required: • Completion and achievement of a relevant Level 3 Diploma in Management or equivalent management qualification and recognised by Ofqual, equating to at least 370 hours Total Qualification Time (37 credits). Where a qualification is not used, there should be provision of underpinning knowledge
Mapping
Illustration by Tang Yau Hoong) Qualification considerations • provide a familiar framework that supports a structured programme of teaching, learning and continuous ‘formative’ assessment during the apprenticeship onprogramme phase • provide evidence that apprentices meet gateway requirements in readiness for End-Point Assessment • recognise apprentice achievement through an accredited qualification. • funding can be used for some or all of the delivery where there is clear overlap between this training and the knowledge, skills and behaviours needed for the apprenticeship standard. • Employer / apprentice driven choices
Illustration by Tang Yau Hoong) Qualification considerations • “Qualifications which accredit occupational competence are qualifications that duplicate endpoint-assessment, add costs and may draw resources away from training” Faster & Better, If. A • Funding cannot can be used for the registration/examination/certification costs of nonmandated qualifications recognise apprentice achievement through an accredited qualification. • CPD activity as an assessed element, where the apprentice will provide evidence of any additional learning/CPD undertaken during the apprenticeship • Qualification achievement vs. end-point assessment achievement
Team Leader / Supervisor Grading Criteria The apprentice must achieve a minimum of 50% of the available marks in each of the four-assessment components to pass end-point assessment Knowledge test Illustration by Ben Wiseman Portfolio of evidence Competency based interview Professional Discussion Illustration by Lucy Vigrass Illustration by Kanae Sato 30% Fail: Less than 50 20% Pass: 50 -59 30% Merit: 60 -69 20% Distinction: 70 and above
End Point Assessment
Team Leader / Supervisor Apprenticeship Interpreting the End Point Assessment Specification End-point assessment What are the skills, knowledge and behaviours being assessed? Apprenticeship standard Standard outcomes Teaching and learning content Content underpinning the standard outcomes Principles, concepts and practices related to the apprentices’ employment Assessme nt delivery Assessment conditions including assessment briefs The rules for assessment Grading criteria Grading and evidence requirements What I need to evidence to achieve a pass or distinction Successful apprenticeship achievement and certification
Illustration by Ben Wiseman Knowledge test The multiple-choice test will assess apprentices’ knowledge and understanding across the following areas of the Apprenticeship Standard: Leading people, Managing people, Building relationships, Communication, Operational management, Project management, Finance. • An onscreen test consisting of 30 multiple-choice questions, worth 1 mark each. Total marks – 30 Marks • Duration – 45 minutes • To pass this component, the apprentice must achieve a minimum of 15 marks out of 30 (50% of the available marks). • For each question, apprentices are presented with four options from which they select the correct answer. All questions are independent of each other and will not necessarily be sequenced in the order of the standards. • Practice test will be available
Illustration by Lucy Vigrass Portfolio of evidence The portfolio contains evidence drawn from real work activity. The evidence presented in the portfolio will demonstrate the application of knowledge, skills and behaviours in the work environment, enabling the Independent End-point Assessor to make a judgement on the apprentice’s competence in the role of team leader/supervisor. • Independent assessment of the totality of the Standard – Areas identified within the EPA specification • 20 assessment criteria aligned to skills, knowledge and/or behaviours • Each assessment criteria includes clear evidence requirements To meet criterion 1, apprentices must …. • To pass this component, the apprentice must achieve a minimum of 10 marks out of 20 (50% of the available marks)
Illustration by Lucy Vigrass Portfolio of evidence • Access to the Portfolio Template and Portfolio Assessment Brief so that apprentices fully understand the apprenticeship standard outcomes • Apprentices, with guidance from their employer and/or training provider, will gather evidence over the period of the apprenticeship. • During the EPA period, apprentices create a series of reflective, narrative accounts, supported by relevant and appropriate workbased evidence compiled from the evidence they have gathered over the period of the apprenticeship. • The apprentice will have up to three months during the endpoint assessment period for evidence compilation and narrative summary writing.
Illustration by Lucy Vigrass Portfolio of evidence • Submitted electronically or hard copy • Suitable forms of evidence could include recordings of performance reviews, one-to-one meeting notes, coaching feedback, customer feedback and work products/outputs from work. • Where witness testimony is used as evidence, it must be supported by other forms of evidence; it cannot be used as the sole evidence to demonstrate competence. • Observation records should also be accompanied by other supporting evidence • Supported by a declaration of authenticity • It is recommended that the apprentice’s portfolio of evidence is completed and submitted before the Competency Based Interview and at a date agreed between the end-point assessor, employer and/or training provider and apprentice. • Apprentices must produce evidence independently; the evidence they submit must be their own.
Kanae Sato Image by Photographer's Name. Illustration (Credit inby black type) or Image by Photographer's Name (Credit in white type) Competency based interview A planned competence-based discussion between the apprentice and the Independent End-point Assessor. The purpose is to assess apprentices’ ability to apply their understanding of the Apprenticeship Standard in carrying out their role as a team leader/supervisor in their organisation. • Independent assessment of seven knowledge areas within the Standard • A maximum of 1. 5 hours • Apprentices will be asked a series of questions by the independent end-point assessor based on the standard outcomes • Apprentices will be required to provide real-life examples of how they have applied the knowledge and understanding in carrying out their job role. • Conducted face to face, or remotely using video-conferencing software with audio-recording capabilities 19
Kanae Sato Image by Photographer's Name. Illustration (Credit inby black type) or Image by Photographer's Name (Credit in white type) Competency based interview • 20 equally weighted assessment criteria, giving 30 marks in total. • The Independent End-point Assessor will award marks for each assessment criterion fully demonstrated through the apprentice’s evidence. • To pass this component, the apprentice must achieve a minimum of 15 marks (50% of the available marks) • Each assessment criteria includes clear requirements To meet criterion 1, the response shows the ability to…… • Apprentices are not required to provide tangible or documented evidence but should consider where this type of evidence would be more appropriate to help demonstrate how they have met the areas of the standard 20
Illustration by Ben Wiseman Professional discussion A planned, structured discussion between the apprentice and the Independent End-point Assessor to assess how effectively apprentices have managed their continuing professional development (CPD) during the apprenticeship period and the extent to which this learning and development has affected their performance in the workplace. • Independent assessment of two areas within the Standard Awareness of self and Management of self • A maximum of 45 minutes • The discussion will be facilitated by an Independent End-point Assessor, but will be led by the apprentice. • Conducted face to face, or remotely using video-conferencing software with audio-recording capabilities • To pass this component, the apprentice must achieve a minimum of 10 marks out of 20 (50% of the available marks)
Professional discussion
Illustration by Ben Wiseman Professional discussion • The Independent End-point Assessor will use proficiency levels descriptors to holistically judge the apprentice’s level of performance in the professional discussion and assign a grade for each discussion topic area identified in a Professional Discussion Assessment Brief. ü Band 1: describes an apprentice who has the necessary knowledge, skills and behaviours to manage their CPD to meet competency expectations. ü Band 2: describes an apprentice who has the necessary skills and behaviours and in-depth understanding to manage their CPD in an exemplary way, showing potential for progression. • There are 8 proficiency levels descriptors, the Band 1 descriptors are each worth 2 marks and the Band 2 descriptors are each worth 4 marks.
Pricing Models EPA Fee Team Leader / Supervisor £ 650. 00 Operations / Departmental Manager £ 850. 00
Why work with Pearson on the new apprenticeship standards?
Processes X 046 26 EPA Contract signing Once employer and provider contract signed 1. EPA price per apprentice 2. EPA components delivery method 3. Reassessment policy applicable 4. Reassessment price 5. Payment Terms EPA Planning meeting Countdown to EPA (1) Countdown to EPA (2) Countdown to EPA (3) Within 8 weeks after contract signing AND minimum of 6 months before EPA date 3 months prior to estimated EPA date 2 months prior to estimated EPA date 1 month prior to estimated EPA date 1. EPA Booking on EPAO systems 2. Apprentice details on EPAO systems 3. Assessor allocations 4. Gateway sign-off dates booked 5. Feedback process and Results SLA 6. Declaration for ESFA certificates 1. Any changes to EPA dates 2. English and Maths achievement evidence 3. Gateway sign-off process and evidence 4. Readiness for submission of portfolio/ project/ presentation 1. Organisational context and role of apprentice 2. Approx EPA dates and delivery method 3. Gateway sign-off process 4. EPA delivery duration 5. Evidence requirements 6. On-programme progress mapping 1. Check on programme progress 2. English and Maths evidence requirements 3. EPA components 4. Special needs 5. Access/ facilities 6. Marking & Grading 7. Appeals process Gateway Timelines Stage Learning from experience – EPA Service delivery
- Slides: 29