IE 496 Industrial Engineering Internship Dr Barnes February

IE 496 Industrial Engineering Internship Dr. Barnes February 25, 2008 Lecture #6

Assignments 1. 2. 3. 4. Supervisor’s life-long learning – due before end of class today Some have not handed in their resumes Some have not handed in their Intern Assignment doc Others (2) - will mention later

Status of Academic Advisor and Planning Document Student Chang Company BOC Edward Advisor Lewis Bednowitz no Jackson Buffalo/Niagara Lin Airport “ “ Awad Mohd Yusof Prok Dooling Curbell no yes yes Wu Gosavi Wu Planning Doc yes no

Status of Academic Advisor and Planning Document - continued Student Company Advisor Planning Doc Markin Del Monte Barnes yes Lyke Fisher Price Shin no Snyder General Mills Shin yes Anipindi Cheng Devendorf Luo Greatbatch Pacquet no no no yes

Status of Academic Advisor and Planning Document - continued Student Company Advisor Planning Doc Piecuch Szalkowski Worthy GM GM GM Bisantz no yes Brown ITT Heat Transfer Barnes yes Stange Nanodynamics Wu no Hyde PCB Piezotronics Gosavi yes Pedicone Reichert Shin yes Myers Rome AF Base Nagi yes Powertrain

Status of Academic Advisor and Planning Document - continued Student Company Advisor Planning Doc Frank Indraputa Strovers SAMCO Koc Koc no no no Henchey USPS Karwan yes Chung Davis Sisters Hospital Lin no no Chandra Willis We Care yes no Batta

Status of Academic Advisor and Planning Document - continued Two things are now imperative 1. 2. That you meet your academic advisor That you give your academic advisor and me your Planning Doc

Teamwork n n n What do you think of when I say teamwork? How many of you have participated in a team-oriented activity? How many of you have participated in team projects at UB?

Your evaluation Rate your overall experience Hated It 1 Didn’t Care for It 2 OK 3 Loved It 4

Team vs. Individual Let’s take basketball – Would you like to play a team of five by yourself?

Skilled vs. unskilled More basketball – Would you like to play a team of highly skilled individuals with four of your friends?

Strengths and Weaknesses of Teams Strengths 1. S 1 2. S 2 3. S 3 4. S 4 5. S 5 Weaknesses 1. W 1 2. W 2 3. W 3 4. W 4 5. W 5

Team prevalence A recent survey of U. S. industries – 82% of businesses with 100 or more employees used teams in one way or another to accomplish their objectives.

Possible benefits n n Become a better, more knowledgeable team member Be a more effective team leader Have some ability with team design Develop ability to troubleshoot/correct

Team definition A distinguishable set of two or more people who interact, dynamically, interdependently, and adaptively toward a common and valued goal/objective/mission, who have been assigned specific roles or functions to perform …

Need for teams? 1. 2. 3. Advances in technology have resulted in more complex systems that often require contributions from physically dispersed teams members. Team-based organizations have advantages in terms of employee motivation and involvement. Teams can often accomplish more than individuals and provide the redundancy required in high-risk environments.

Three characteristics n n n Team members must work toward a common goal Team members work interdependently toward their common goal Team members must coordinate their activities

Factors affecting team performance Individual TM Team characteristics Characteristics n Team size n Task skills n Collective attitudes n Interpersonal skills n Team member n Attitudes homogeneity n Personality characteristics

Factors affecting team performance continues Work characteristics n Work structure n Communication structure/modality Organization and situational characteristics n Organizational support n Supervision and reward

Team competencies n n n Knowledge competencies – what team members need to know to be effective Skill competencies – what teams members must do to be effective Attitude competencies – what team members must feel to be effective

Knowledge competencies Members must have knowledge about their n n n Mission Roles Responsibilities

Knowledge competencies - continued Members must also have knowledge about n n n Teamwork skills Task sequencing Relationship to larger organization

Knowledge competencies - continued n Pre-existing • When members have a rich understanding of the task and its demands, and of the strengths, weaknesses, preferences, knowledge requirements and tendencies of team mates – they are better able to coordinate their activities Particularly important in high workload situations n Rely on an “implicit coordination” n

Knowledge competencies - continued n Constructed dynamically during the team’s performance • Must understand well how particular task cues are related to specific team strategies – sometimes referred to as “shared situational awareness”

Skill competencies Dimensions; 1 to 4 n Adaptability – adjust team strategies n Shared situational awareness – common understanding of task and situation n Performance monitoring and feedback – accurately monitor each other’s performance and correct errors n Leadership – provides the ability to direct, focus and coordinate activities

Skill competencies – continued Dimensions; 5 to 8 n Interpersonal skills – effectively resolve conflicts and motivate each other n Coordination skills – organize and use all resources available n Communication skills – facilitates exchange of information n Decision-making skills – gather and integrate info to execute task

Attitude competencies Examples of attitudes relevant to teams: n n n Attitude toward teamwork Mutual trust Collective orientation

Good teams Well trained teams with high ability are – A pleasure to observe Fun to be part of Necessary for complex problems Usually winner!

Info source “Team Effectiveness and Competencies, ” Cannon – Bowers and Salas, W. Karwowski (Ed. ), International Encyclopedia of Ergonomics and Human Factors. Hants, UK: Taylor & Francis, Ltd. 2001, pp. 1384 1387. “Team Performance, ” Bowers, Jentsch and Morgan, W. Karwowski (Ed. ), International Encyclopedia of Ergonomics and Human Factors. Hants, UK: Taylor & Francis, Ltd. 2001, pp. 1388 -1390. “Team Training, ” Salas, Cannon – Bowers and Smith - Jentsch W. Karwowski (Ed. ), International Encyclopedia of Ergonomics and Human Factors. Hants, UK: Taylor & Francis, Ltd. 2001, pp. 1391 1393.

Other n n Next week – Ethics Thursday, February 28 – Career. Fest, 3: 00 to 6: 30 pm, Alumni Arena The United States Postal Services has launched a new initiative to hire over 150 Industrial Engineers (US citizens) to work in locations across the US in the upcoming months. The posting date for these positions begins on February 26 and will last only 2 weeks. All of the information will appear on their website shortly www. usps. com/employment. The shifts for the IE’s are over-night(3: 00 pm – 8: 00 am) instead of regular hours. Assignment from today – complete your Team Work form and hand in next week