ICT Projects in Government Eng Nevine Gamal Projects

ICT Projects in Government Eng. Nevine Gamal Projects Manager Ministry of State for Administrative Development ngamal@ad. gov. eg

Public Administration 670+ Administrative entities (+branches) n 5. 7 Million n n Public Servants/Asst. : 2. 2 n Clerks/operators/… n Help: 0. 92 M n Office n boys/ Electricians/Plumbers/… Gov. Employed: 1. 57 M n Teachers/ n Doctors/… Special: 1 M n Academia/Judiciary/…

UN Pan Index 192 countries Year Rank E-Gov Infrastructure Human Capital 2003 140 162 106 140 2004 136 140 105 138 2005 99 59 103 140 2008 79 28 115 129

Public Administration Reform n Organizational restructuring n Human capacity building n e-Government

e-Government Program Components n Infrastructure n Enterprise Resource Planning n National Databases n Services

e. Gov: Infrastructure n n n Legislation Standards Certificate Authorities n n Root Retail Government e. Gov Portal and Gateway Infrastructure

Enterprise Resource Planning n E-Procurement Portal n GRP modules (HR, Payroll, Procurement, Inventory, n n n Accounting and Budgeting). Deployment of Accounting systems in (~16, 000 units) E-Inventory Project. E-Archiving Medical Archive system. Court Session Automation.

National Data. Bases n National ID (early 1980's + new smart) n Health record/Health insurance n Real Estate. n Subsidy/Family database and cards

e-Services

www. egypt. gov. eg www. misr. gov. eg www. bawaba. gov. eg

Bawaba V 2

Online Services (80+) n n n n n Traffic Service: Car License Renewal Taxation Services: Registering, declaration forms Tanseeq service: Enrollment to public universities Civil Service Organization: National ID, Family Status Birth/Death/Marriage/Divorce Certificates, Electricity Service: Invoice and Usage info Telecom Egypt e-Bill: Bill payment Students Dorms Service: Application Tourism Police: Complaints Export Information Service: Exporting Information including Customs, Shipments, vessels, etc…

Online Services (ctd) n n n Egyptian Libraries consultation Train Ticketing Regional Buses Ticketing Opera House Ticketing … And many others…

Citizen Relationship (CRM-Complaint) n Via: n n Call Center via fixed phone (19468 or 19 GOV) Email Fax 15 entities (central/separate) PM office n e. Government Portal (Bawaba) n Ministry of Interior n Water Companies n… n

Business Services n Large account Electricity billing n QIZ companies enrollment n Investment Information Portal n Business Portal. n E-Procurement Portal.

Local Administration Services n Single window model in municipal offices (e. Alexandria, Red Sea, Suez, Greater Cairo, …) providing multiple services: n n n n Building permits Commercial licenses for shops Street Advertisements Street works permits Low cost houses Habitation taxes Others…

Implementation Mechanisms Outsourcing to Private sector n PPP (financed by Private) n Alliances with Major international Vendor: n Microsoft n Oracle n IBM n HP n

Challenges n n n Low ICT penetration Computer illiteracy High Illiteracy rate Cash society/low plastic money penetration Unadapted legislative environment Limited automation in Public administration Inefficient/ill defined Business Processes Limited enthusiasm of staff/high management Limited budget Lack of expertise Corruption

Impact n Limited utilization (<1%) n Limited public/professional awareness

Immediate Plans n Increase of e-services utilization: n Awareness campaign targeting mainly youth n Availing additional access channels n Telephone (call centers/IVR), community service centers, … n Roll out of successful pilots

Challenges Low level of automation in government n Low computer and internet literacy/penetration n Highly cash society n High illiteracy rate n Exaggerated security issues n Rigid financial systems n Only paper documents accepted n

Thank you … hkadi@ad. gov. eg