ICT Enabled Library and Information Services By Buddhi

ICT Enabled Library and Information Services By Buddhi Prakash Chauhan University Librarian, Thapar Institute of Engineering & Technology, Patiala 147004 Email: bpchauhan 2000@yahoo. com Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 1

Learning Objectives p p p Understand how conventional Library and Information Services (LIS) can be delivered more efficiently and effectively by using Information and Communication Technologies (ICT). Familiarize yourself with the new ICT enabled LIS, particularly in a web based environment, and Generally understand how common ICT tools can be applied to provide new innovative services. Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 2

Scope p p Impact of ICT on Services ICT Enabled Conventional LIS n n n p Library Catalogue Information Services- Reference Service, Bibliography, Current Awareness Document Delivery Interlibrary loan and union catalogue Audio Visual Services Customer Relations and User Education ICT Based New LIS n n Internet Access to web-based resources: p n n E-journals, E-books, Course ware, Patents……… Subject Gateways Developing and delivering local resources Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 3

Impact of ICT on Services p p ICT has had impact on all spheres of life Typical Characteristics of Service activities n p p p Intangibility, inseparability, heterogeneity and Perishability Dimensions of Services Management (7 Ps). Product, Price, Promotion, Place, Process, People, Physical Evidence Typical characteristics and dimensions of services have made impact of ICT on Services more profound. 4 Es: Economy, Ease, Extension, Efficiency Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 4

What do you mean by ICT? ? Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 5

Some of the impacts of ICT on LIS Global reach p 24/7 availability p Direct to end-user p Cost effectiveness p Change of role of Librarian from intermediary to facilitator p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 6

ICT Enabled Conventional LIS p ICT Enabled Conventional LIS n n n n Library Catalogue Remote User Services Information Services- Reference Service, Bibliography, Current Awareness Document Delivery Interlibrary loan and union catalogue Audio Visual Services Customer Relations and User Education Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 7

Library Catalogue p Online Public Access Catalogue n n n n n Multiple search Multi-user Remote access Fast updating, and retrieval Variety of output formats Data exchange and sharing No separate efforts required for creating catalogue More information Additional services Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 8

Library Catalogue Web OPAC p Uses common web browser (instead of client software) p Can be accessed via internet (comp. LAN) p Can run independent of library management system p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 9

Example: Web OPAC http: //172. 31. 9. 11/ Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 10

User Services Renewal p Recall p Reserve p Register Membership p E-reserve p E-books loan p Request for book lists p User guides p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 11

Information Services Impact p Information products n n n p p p Formats, contents and methods of production & delivery of information products, New business model for use of information products. Requires procedural and infrastructural changes and cost implications in Libraries. Emergence of Internet as the largest repository of information and knowledge. Extinction or significant transformation of some of the conventional information services such as press clippings, contents pages, company information etc. Use of new tools and technologies for storage, retrieval and dissemination of information. Transformation of role of LIS professional as the subject specialist and end-user gets directly involved in the information work and consequent need for new skills. Shift from physical to virtual services that offer convenience of time and location for access to services. Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 12

Example: New Information Products Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 13

Reference Service Use of common asynchronous tools email, subject gateways, FAQs, electronic libraries p Interactive tools chat, virtual classroom, VRS p Ask-a-librarian p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 14

Example- ask-a-librarian http: //ww w. calvi n. edu/l ibrary/ askalib rarian. stm Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 15

Bibliographic Service Quality and range of Contents p Search range and speed: browse, limit search, full text search, embedded links, specialized search engines, intelligent searching p Output formats p Transmission and repackaging p Customization and SDI p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 16

Current Awareness Service & SDI Simple > complex p Reusability, repeatability p Customization: Contents, presentation p Delivery: Online, Hybrid, Offline p Formats: scalable, links, customization p Compilation: automatic, cooperative, end user p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 17

Example of email based CAS p _____________________________ MIT's Technology Review Tuesday Update December 21, 2004 ______________________________ Inside Today's Update: + Weeding Out Bacteria + Wireless on Wheels + Indian Tech City Turns to Microsoft for E-Governance + Army's New Simulation Weds Video Games, Hollywood Sound Stage ______________________________ Weeding Out Bacteria Australian seaweed may hold the key to slowing down drug-resistant bacteria, which have increasingly frustrated the medical profession. By Kristen Philipkoski. http: //www. technologyreview. com/articles/04/12/wo_philipkoski 122104. asp? trk= nl Wireless on Wheels Automakers are loading new cars with an array of wireless communications and computing technologies, known collectively as telematics. By Stacy Lawrence. http: //www. technologyreview. com/articles/05/01/issue/forward 50105. asp? trk= nl Indian Tech City Turns to Microsoft for E-Governance Microsoft convinces the Bangalore government to use its proprietary software, briefly stemming the tide of international governments turning to open-source software. http: //www. technologyreview. com/articles/04/12/ap_5122004. asp? trk= nl Army's New Simulation Weds Video Games, Hollywood Sound Stage Military simulations, which have grown into a $2 bilion cottage industry, are now essential to training personnel who are headed for unknown battle grounds. http: //www. technologyreview. com/articles/04/12/ap_6122004. asp? trk= nl Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 18

Document Delivery Holding lists p Full text Electronic Journals p Aggregators services p Internet p Automated document delivery services (Art. Tel) p Local hosting of contents p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 19

Inter-Library Loans and Union Catalogues p Centralized Union Catalogues n n n p Distributed catalogues n p Online updating by partner libraries Automatic updating (harvesting) Offline updating Distributed Searches through Single interface Automated ILL systems n Third party, ILMS, online/email based ILL request Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 20

Audio Visual Services Format: Analogue> Digital p Storage medium, life p Transmission, exchange and sharing p Access: Players, Desktop, Internet p Multimedia p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 21

Customer Relations and User Education Communication medium p Listserv, Chat rooms, virtual communities, virtual tours p Online feedback systems: surveys p Bipolar to dynamic communication: Peer to peer communication p Educational Technology p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 22

ICT BASED NEW LIS Internet access p Access to E-resources p Subject Gateways p Digital libraries of local contents p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 23

E-resources E-journals p E-books p ETD p Patents p Standards p Course material p …. . p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 24

Example E-journal Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 25

Subject gateways List of carefully selected and evaluated electronic resources arranged by broad and subject groups. p Provides links to the sources p May include comments and information on quality of information and access rights p Usually on Library web page p Advance gateways could provide search features p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 26

Example of Subject Gateway http: //www. lib. vt. edu/dsp/index. php? action=View. Resource&subject=19 Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 27

Digital Libraries and archives Preservation and storage p Use p Digitization of print documents p Organization of electronic documents p Access control p Other services p Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 28

Your Turn Winter School on ICT Enabled LIS. TIET Patiala Dece 27 -31, 2004 29