IBM Web Sphere Portal 6 1 Overview 2008

IBM Web. Sphere Portal 6. 1 Overview © 2008 IBM Corporation

IBM Web. Sphere Portal Legal Disclaimer Product release dates and/or capabilities referenced in these materials may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. The information contained in this presentation is provided for information purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this presentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this presentation or any other documentation. Nothing contained in this presentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement governing the use of IBM software. Trademarks The following terms are trademarks of the International Business Machines Corporation in the United States, other countries, or both: e. Server® ibm. com® Domino® Dynamic Workplaces™ DB 2® IBM® Lotus Notes® Lotus® Notes® Secure. Way® Tivoli® Web. Sphere® Microsoft, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. 2 © 2008 IBM Corporation

IBM Web. Sphere Portal What we Do We enable organizations to quickly deliver rich, personalized web sites that optimize business goals and generate loyalty. For employees… enabling comprehensive, responsive, real-time business applications that create competitive advantage For partners… delivering customized sets of functionality that make it easier to do business Audi AO Foundation For customers… crafting compelling, selfservice online experiences that drive return visits Sprint 3 © 2008 IBM Corporation

IBM Web. Sphere Portal Exceptional User Experiences One Platform Many Different Business Needs Features being delivered in Web. Sphere Portal 6. 1 were developed based on direct customer input More than 6000 customers participated in the Web. Sphere Portal 6. 1 open beta 4 © 2008 IBM Corporation

IBM Web. Sphere Portal From Zero to Portal in 14 weeks—The Duke Medicine Patient Portal Goals § Provide patients access to health records § Build deeper relationships with patients & physicians § Improve patient satisfaction, safety, and outcomes through empowerment and transparency § Business Drivers § Patient satisfaction § Operational efficiency – call center & registration (portal sponsored by Patient Revenue Mgt Org) § Patient safety § Drive online channel for routine transactions § Competitive advantage to attract new patients “We received applause in the Board Room from our Patient Advocacy Council” -Pete L’Engle, Senior Program Manager, Duke Health 5 © 2008 IBM Corporation

IBM Web. Sphere Portal Web 2. 0 & IBM Strategy Take Success of Web 2. 0 and Make it Ready for the Enterprise Web 2. 0 New Markets & Sites Semantic Tagging Mashups Tagging Community / Collective Intelligence Technology Tag Clouds Folksonomy Blogging wikis Microformats Flex PHP XML REST RSS AJAX Atom © 2008 IBM Corporation

IBM Web. Sphere Portal Introducing IBM Web. Sphere Portal V 6. 1: THE Web 2. 0 Portal ! New Web 2. 0 features for increasingly Web-savvy users § Exceed user expectations with latest Web 2. 0 features for a richer, more responsive user interface § Respond quickly to new business opportunities with faster, easier and more flexible reuse of Web-based assets and existing IT investments § Reduce deployment costs, complexity and maintenance with more robust site and performance management capability 7 © 2008 IBM Corporation

IBM Web. Sphere Portal Exceed User Expectations Making a personal experience happen Profile Drives my look and feel by login Customization Allows the user to change their own interface. Personalization Drives a custom user experience at all levels based upon personal or other attributes 8 © 2008 IBM Corporation

IBM Web. Sphere Portal Exceed User Expectations Swift Transportation – Driver Self Service § A tailored experience for drivers – Low level of computer experience – $3, 000 to hire a driver, 120% turn over rate § Owner Operator Portal and “The Informer” Kiosk – Self service while on the road § Business Value – 20% reduction in total calls led to reduction in support staff – Increased morale with drivers • 30 min hold time down to 1 min • Reduction in time to get paid for work • Consistent communication, collaborate with home and Swift HQ 9 © 2008 IBM Corporation

IBM Web. Sphere Portal Exceed User Expectations Home Depot - Many Sites, One Portal environment § Different Stores Brands – Home Depot – Expo Design Center – Home Depot Supply – Georgia Lights, Landscape Supply, etc. § Different user communities – Internal Employee Portal – External Supplier Portal 10 © 2008 IBM Corporation

IBM Web. Sphere Portal Exceed User Expectations Get Desktop Performance in a Browser with Web 2. 0 § Turn your existing Portal Applications into “desktop like” applications REST-accessible Markup Fragments Portlets or other Atom / RSS Feeds Gadgets WSRP Services Client Side Aggregation – Highly reactive user interface – Many actions possible without server roundtrips – Avoids page reloads § Improved performance and scalability – – Reduced server side processing Reduced bandwidth requirements Reduced client-side processing Improved cachability § Browser-side Aggregation, Navigation and Customization – Renders XML obtained from the server in the browser – Implemented using AJAX, XML, Dojo, and Java. Script – Accesses and manipulates Portal through REST* “Most existing Portlets benefit directly from Web 2. 0 rendering model without any changes. ” 11 © 2008 IBM Corporation

IBM Web. Sphere Portal Exceed User Expectations Live Text – Give users ‘one-click” in-place access to additional information § Provides an interactive user experience § No programming needed, simply tag the markup (Microformats) § Supports web content from all places § Real World Examples § Select a user name and. . <span class=“Order. Item“> 112001000001 </span> § see the user profile, or email address, or map their location § Click on an order item and. . § see current delivery state § check customer account details <span class=“locality“> Stuttgart </span> 12 © 2008 IBM Corporation

IBM Web. Sphere Portal Exceed User Expectations IBM Portlet for Google Gadgets Easily incorporate Google Gadgets into Portal applications: § Search and select any Google Gadget § Customize to portlet § Leverages Portal’s composite applications role-based Web 2. 0 APIs support § Supports inter-portlet communication between Portal portlets and Google Gadget portlet instances. § Community SOA Wiki § Business Catalog forum § > 3600 Assets in IBM SOA Business Catalog in context Extends reach of rich internet services to role-based business centric composite applications for improved flexibility and responsiveness. 13 Enterprise and internet data and services § Google Gadget Services § > 4000 Applications and Utilities © 2008 IBM Corporation

IBM Web. Sphere Portal Introducing IBM Web. Sphere Portal V 6. 1: THE Web 2. 0 Portal ! § Exceed user expectations with latest Web 2. 0 features for a richer, more responsive user interface § Respond quickly to new business opportunities with faster, easier and more flexible reuse of Web-based assets and existing IT investments § Reduce deployment costs, complexity and maintenance with more robust site and performance management capability 14 © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities New Site Wizard quickly creates new customized Portal Sites Combines several administrative actions into a single portlet: § User enrollment § Virtual Portal creation § Portal content import 15 © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities Better content authoring experience and enhanced content security model § Inherited security enables all sites and site areas to use the same security model § Simplified authoring templates are very useful for creating "quick" content (i. e. blogs) § Richer inline editing enables users to easily create folders, sites or site areas. Users can now perform most functions from the website itself (in context) rather than having to go through the central UI of WWCM 16 © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities Theme Customizer - Easily change the look of a portal page - no HTML, Java. Script or XML coding required! § Change the banner: logo, color, typography, border, background § Change the typography: default size, color and style, headline size, color, etc. § Change the navigation: orientation, tab colors, tab text § Change the colors: page color or background, highlight color § Change the buttons: text, color, selected and unselected states § Show and hide footers, gutters, links, breadcrumbs, etc. 17 © 2008 IBM Corporation

IBM Web. Sphere Portal Centrelink – Australian Government Portal Ø 6. 5 million customers, or approximately one-third of the Australian population Ø Administers more than 140 different products and services for 25 government agencies Staff Online Portal - Released August 2005 § Advanced Search Engine, Currently 5000 views daily Customer Portal § Access to 40+ Services, Advanced Search Engine § Single Sign-On, Web Content Mgmt, Re-use of SOA Apps § Personalization, News by primary benefit type Department of Human Services Portal § Federated Identity Mgmt, Centrelink Services, Medicare Services, CSA Services, Aggregated News via RSS § National Emergency Call Centre Portal § Process-centric, Authenticated, AJAX Compliant, Rich Functionality. Performance, Scalability, Single Sign-On 18 © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities Accelerators Offer Benefits for Line of Business and IT Accelerators help businesses achieve goals: – Improve communications and drive operational efficiencies by easing development and management of dynamic web content – Drive innovation through collaboration and social networking, allowing business people to quickly connect and build new relationships based on their individual needs – Improve decision making and visibility into business operations with real-time dashboards and scorecards – Reduce costs of managing the workforce, while enabling HR to focus on more strategic tasks with self-service Accelerators help IT to dramatically speed time-tomarket and reduce the cost of deploying portalbased business solutions – Shorten implementation cycles – Realize time to value without sacrificing flexibility (buy only what capabilities are required, now or later) Accelerators are integrated packages that easily snap-on to Portal and address a specific business need – Realize quicker ROI on portal investment – Highly flexible, configurable, and scalable 19 © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities An expanded approach to offering Web. Sphere Portal value to customers Single Portal Platform and Tools + IBM Accelerators Collaboration Content Industry Dashboard Self-Service Web. Sphere Portal Server: Composite application / business mashup framework and advanced tooling to build SOA-based solutions Learning Process Integrated packages that easily snapon to Web. Sphere Portal to deliver Enterprise Suite rapid time-to-value for specific business challenges More IBM accelerators will come based on customer needs 20 © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities IBM® Web. Sphere® Portlet Factory is an application and portlet creation environment that simplifies & accelerates the development, deployment, maintenance and reuse of custom SOA-based portlets – including SAP, Domino, People. Soft, Siebel and Web Service portlets New in Portlet Factory v 6. 1 • Visual editing capability speeds portlet construction § Preview how portlets will be rendered on a portal page § Better Debugging Support § Improved Builder Selection interface/navigation § Includes integrations of Lotus products and IBM Accelerators – Lotus Forms builder – REST support for Quickr & Connections – Web. Sphere Process Server integration sample – Expeditor/Notes 8 support – Portal Content Repository builder 22 © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities Web Application Integrator – Available on the Portlet Catalog Today § Simplicity of i. Frames without the drawbacks – No double header or dual navigation § HTML <script> tag executes and can “inject” markup for portal navigation, launch menu, and page breadcrumbs into web app § Clicking on any Portal specific navigation tab will take you back into Portal. Clicking on any Portal URL page tab will hit the underlying URL. Any web application can display and make use of Portal navigation © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities HTML Page Support § Simplify creation of portal pages § Use HTML design tools and publish to Web. Sphere Portal publish HTM § Enable your designers to create smart HTML pages using live text in Web. Sphere Portal L De sign tool Portal Navigation Unleash the power of your web design teams Portlets Web Sph ere 24 Port al © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities Opal Future Technologies Corporate Background § Provides IT infrastructure for 8 pension funds, with 3 million participants, US $20 billion+ in assets. § Opal is the result of a merger between eight pension fund management companies. Opportunity § Consolidate funds, IT infrastructure into a single, unified information management infrastructure, with unified system services. § Aggregate more than 30 terabytes of data stored in DB 2 and 21 support services into a secure, roles-based environment. Challenge: § Web. Sphere Portal identified as the best integration platform; however 15 of the 21 support applications are written in. NET. § Rewrite would take too much time (only 3 inhouse Java developers), and introduce unacceptable risks. 25 ASP. NET applications that have been crosscompiled into portlets. Solution/Outcome • Visual Main. Win for J 2 EE, Portal Edition cross-compiles. NET code directly into JSR 168 compliant portlets. • In Phase I, Opal’s. NET team ported, tested and deployed 7 of the 15. NET applications into the Portal, changing less than. 5% percent of the code base. • The Portal and support services are currently in production. © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities Tremendous Flexibility and choice Web. Sphere Dashboard Framework Component built with Portlet Factory Notes applications built with Domino Designer 26 composite applications Feeds Portlet Catalog role-based Gadgets and i. Widgets in context services JSR 286 WSRP v 2. 0 process driven JSR 168 WSRP v 1. 0 Visual Studio Developed Apps with Mainsoft (IBM Partner) Portlet component built with Rational RAD 3270 and i. Series screens via HATS E-form built with Forms Designer WSRP Producer © 2008 IBM Corporation

IBM Web. Sphere Portal Respond quickly to new business opportunities Portal Standards Leadership § JSR 286 – Java™ Portlet Specification V 2. 0 § IBM is leading this JSR, all major Java technology portal (commercial and open source) vendors represented in the EG 04. 03. 2008: http: //jcp. org/en/jsr/detail? id=286 § Reference implementation will be provided at Apache Pluto 2. 0 § TCK will be available for free (Will extend the JSR 168 TCK) § Schedule: final around early March 2008 (final Draft published) § Web Services for Remote Portlets (WSRP) V 2. 0 § Standard protocol for accessing portlets as web service § Defined at OASIS, chaired by IBM § Schedule: final around early March 2008 (final Draft published) § Common goals § Enable coordination between portlets and allow building composite applications based on portlet components (events and render context (e. g. public render parameters) ) § Allow for a better user experience using AJAX patterns, Serving resources § Web. Sphere Portal seamlessly integrates JSR 168, JSR 286 and WSRP 2. 0 Portlets. Web. Sphere Portal 6. 1 already supports JSR 286 and WSRP 2. 0 27 © 2008 IBM Corporation

IBM Web. Sphere Portal Introducing IBM Web. Sphere Portal V 6. 1: THE Web 2. 0 Portal ! § Exceed user expectations with latest Web 2. 0 features for a richer, more responsive user interface § Respond quickly to new business opportunities with faster, easier and more flexible reuse of Web-based assets and existing IT investments § Reduce deployment costs, complexity and maintenance with more robust site and performance management capability 28 © 2008 IBM Corporation

IBM Web. Sphere Portal Reduce deployment costs, complexity & maintenance Web. Sphere Portal TCO was 29% lower than average build your own effort 5 -Year TCO Advantage % of 5 -yr TCO (Build Baseline) (Summary) Source: IDC, 2007 29 © 2008 IBM Corporation

IBM Web. Sphere Portal Reduce deployment costs, complexity & maintenance The TCO advantage increased over time as new capabilities were added 5 -Year TCO Advantage (Cumulative) Source: IDC, 2007 30 © 2008 IBM Corporation

IBM Web. Sphere Portal Reduce deployment costs, complexity & maintenance Site Management enables fast and flexible staging-to-production operations § Reduce the effort to move portal pages, content and their related artifacts § Support for multiple daily updates and publishing whole sites § Version-able and Archive-able, Workflow pluggable § Return to a previous version very quickly § Validate that a publish occurred correctly § Improve management and readability of URLs Development 31 Staging Integration Production © 2008 IBM Corporation

IBM Web. Sphere Portal Reduce deployment costs, complexity & maintenance See how your Portal Site and Portlets perform while you build your site Configure Portlet Request Metrics and PMI metrics in the WAS administration console (ISC). By default all Portlet Monitoring is disabled, use “custom” mode. 32 © 2008 IBM Corporation

IBM Web. Sphere Portal Reduce deployment costs, complexity & maintenance Workload Distribution / Isolation – Remote Portlets Remote WSRP 2. 0 Portlets participate in Context • Optionally use multiple JVMs for running your Portal • Isolate “untrusted” Portlets from Portal • Execute Portlets in their own JVM • Enhanced scalability for “heavy” Portlets Portal Users P SR 1. 0 2 + W P SR 1. 0 W Portlet Container Portal Server 1 (User Access) 33 App Server 1 (Portlet Server) SR P 1. 0 2 + W Portlet Container Portal Server 2 (Portlet Server) © 2008 IBM Corporation

IBM Web. Sphere Portal Reduce deployment costs, complexity & maintenance Support Assistant improves your ability to resolve software problems quickly § Application provided with the 6. 1 release § Reduces effort to support Web. Sphere Portal and Express § Search for Q&A § Easily send log files and configuration data to IBM support § Reduce the communication effort and time to solve issues. http: //www-306. ibm. com/software/support/isa/ 34 © 2008 IBM Corporation

IBM Web. Sphere Portal Reduce deployment costs, complexity & maintenance New security features provide more user options Access to sensitive service or operation, . . . …requires user authentication… … before access is provided. § Automatically authenticate the user if logged into his desktop § Delivering personalized content without login § Greatly improved Security Configuration 35 © 2008 IBM Corporation

IBM Web. Sphere Portal Produce and Consume Clients Portlets Web Mobile Devices composite applications Web Content Mgmt Web Services Expeditor REST Services role-based processdriven in context REST Services Gadgets and Widgets Feeds Remote Portlets IBM Web. Sphere Portal Critical enabler: Openness HTML/PHP Connections Documents – Standards based access to integration and innovation 36 © 2008 IBM Corporation

IBM Web. Sphere Portal Family Portal Express Portal Server Portal Enable Portal Extend Unique to IBM: A single strategic Portal as the base for the broadest set of portal capabilities in the Industry! © 2008 IBM Corporation

IBM Web. Sphere Portal Clear and Present Leader Gartner ranks IBM #1 in the enterprise portal software market, June 21, 2008 “With over 6, 000 enterprises worldwide using IBM portal software in industries that range from communications to government, including fast growing market segments like SMB, IBM is the leader. In fact, industry analyst, Gartner, recently ranked IBM the worldwide market leader in the enterprise portal software marketplace based on total software revenue for 2007 for the seventh year in a row. According to the Gartner report published in June, 2008, the enterprise portals software market grew 16. 5 percent in 2007 to approximately $1. 1 Billion. ” 38 © 2008 IBM Corporation

IBM Web. Sphere Portal IBM positioned in Leaders Quadrant Magic Quadrant for Horizontal Portal Products, 2007 Gartner: August 24, 2007 by David Gootzit, Gene Phifer, Ray Valdes The Magic Quadrant is copyrighted August 2007 by Gartner, Inc. and is reused with permission, which permission should not be deemed to be an endorsement of any company or product depicted in quadrant. The Magic Quadrant is Gartner, Inc. ’s opinion and is an analytical representation of a marketplace at and for a specific time period. It measures vendors against Gartner defined criteria for a marketplace. The positioning of vendors within a Magic Quadrant is based on the complex interplay of many factors. Gartner does not advise enterprises to select only those firms in the "Leaders" quadrant. In some situations, firms in the Visionary, Challenger, or Niche Player quadrants may be the right matches for an enterprise's requirements. Well-informed vendor selection decisions should rely on more than a Magic Quadrant. Gartner research is intended to be one of many information sources including other published information and direct analyst interaction. Gartner, Inc. expressly disclaims all warranties, express or implied, of fitness of research for a particular purpose. "This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from IBM. " 39 © 2008 IBM Corporation

IBM Web. Sphere Portal IBM’s Portal Market Leadership Continues… Five consecutive years leading the market in Portal revenue Web 2. 0 and “mash-up” capabilities in a portal will be leveraged by organizations to meet ongoing business requirements through 2011 40 © 2008 IBM Corporation

IBM Web. Sphere Portal – Industry Leader Market Share Leadership § #1 in Enterprise Portal Software market share in every current assessment visible to IBM § Over 6, 000 customer Portal installations (Google search on “wps/portal”) § Growing faster than market at 18% YTY Revenue, gaining share from others each year § Large leads in market share for Customer Self Service, Partner Self Service, Employee Self Service, and Dashboards § Over 2000 SMB customers Partner Leadership § Over 1, 500 IBM Business Partner solutions in the IBM Web. Sphere Portal Business Solutions Catalog § 30 ISVs have OEM’d Web. Sphere Portal Technical leadership § Smallest to Largest portals in the world (20 users - 20 million - 1 billion) § Drives portal standards- Led JSR-268, Chairs WSRP 2. 0. , Co-Chaired JSR 168, Chaired WSRP 1. 0 41 © 2008 IBM Corporation

IBM Web. Sphere Portal Our Best Measure of Success is Customers! 6, 000+ Web. Sphere Portal Installations Worldwide 42 © 2008 IBM Corporation

IBM Web. Sphere Portal 6, 000 Customers - expanding use of portals in new ways, and new customers growing Selected Industry Highlights Government Healthcare Web. Sphere Portal in: • > 500 Government customers • every G 8 nation • 50% of US States • 75% of mid-east nations • Largest ever public education portal Web. Sphere Portal in: • 4 of 5 Top US Healthcare Insurance Companies • 30 Hospitals, clinics & delivery networks worldwide • 12 online healthcare providers > 20, 000 users • 2 online healthcare providers with more than 5, 000 users Banking Web. Sphere Portal in: • 9 out of 10 Top Global Banks • 7 out of 10 Top Euro Banks • 29 out of 50 Top Global Banks • 8 out of 10 Top AP Banks • Top customer nearing 100 Million users 43 Retail Web. Sphere Portal in: • 8 of 10 Top Global Retailers • 35 of top 100 Global Retailers • 9 of 10 Top US Retailers • 40 of top 100 US Retailers © 2008 IBM Corporation

IBM Web. Sphere Portal: Delivering Exceptional User Experiences § Broadest, most comprehensive vision § Proven Ability to execute on that Vision § Web. Sphere Portal lowers development costs and improves time to market over “build it yourself” strategy (IDC Portal Buy v. Build, Dec 2007) § Choice and Flexibility – Standards based implementation, single foundational core platform – Wide choice of WCM, document mgt, Web 2. 0, security, dev tools, etc – Worldwide Customer and Market experience • § § Portal Accelerators – Collection of line of business oriented solutions speed time to value – Intellectual Property from thousands of customer engagements help you solve your business needs faster Deepest and widest services capability – ISSL, GBS/GTS, Partners – of any portal vendor in the business. – 44 Translated and supported worldwide This intellectual property cannot be matched. © 2008 IBM Corporation

IBM Web. Sphere Portal Additional information § Web. Sphere Portal information: – ibm. com/websphere/portal § IBM accelerators for Web. Sphere Portal – ibm. com/websphere/portal/accelerators § Web. Sphere Portal Catalog: – ibm. com/websphere/solutionscatalog-portal § The Dashboard KPI catalog: – ibm. com/software/lotus/dashboardkpicatalog 45 © 2008 IBM Corporation