IBM Learning Why IBM is the 1 Learning

IBM Learning Why IBM is the #1 Learning Company Best Practices in e-Learning _ Europe May 2 -5, 2006 Madrid, Spain Ir. Mia Vanstraelen, Director of Learning, IBM Mia. vanstraelen @be. ibm. com © 2006 IBM Corporation

IBM Learning Why IBM is the #1 Learning Company • Learning integrated in the HR agenda • Innovative Learning approaches • Professional development supported by the innovative learning solution 2 © 2006 IBM Corporation

IBM Learning IBM at a Glance IBM Revenue & Income (US Billions) 2004 Revenue Income 2003 2002 96. 3 89. 1 81. 2 8. 5 7. 6 5. 3 Total workforce in excess of 400, 000 in 164 countries The largest professional workforce in the world (50% + outside the US) Full Time = ~ 320, 000 Full Time Equivalents = ~ 18, 000 Contractors = ~ 72, 000 Our workforce is mobile and bifurcated 53% of FT under five years of service 24% of FT over 15 years of service 42% of the workforce is mobile 56% of the workforce is in Services 3 © 2006 IBM Corporation

IBM Learning IBM Human Resources Strategy Attract, motivate and retain the best talent in our industry Focus on Our People + Focus on Our Clients = Business Results Differentiators as a great employer Diversity Workplace Flexibility Performance Differentiation Learning Leadership Development Strategy focus areas § Growth & Innovation § Organizational Capability in Hyper Growth Areas § Workforce Commitment M E A S U R E M E N T S HR Capability 4 © 2006 IBM Corporation

IBM Learning Vision Positioning Learning to Develop… The Best People 5 Effectively Enabled Delivering

IBM Learning Advances in Integrated Learning solutions improve the “Total Learning Experience” using the PC Work-based Learning Personalized Learning Suites Learning Labs Prepare Act Reflect Review 6 © 2006 IBM Corporation

IBM Learning Work Based Learning Prepare Act Reflect Review 8 7 © 2006 IBM

IBM Learning Work Embedded Learning Sales Process Step Being Executed Experts Sales Industry CRM Tool Methodology Guides Customer Specific Data Communities for Collaborative Learning Industry Specific Big Play Solution Offerings Prescriptive Learning 6 8 © 2006 IBM Corporation

IBM Learning The Learning Suite: A structured approach to Learning Content and Resource Management Check My Understanding Master the Basics Try a Simulation Study in Depth Advice from IBM Executives Explore IBM Best Practices Practice at Work Discuss with a Colleague Ask an Expert ©IBM On Demand Learning 5 9 © 2006 IBM Corporation

IBM Learning IBM facts on e-Learning • 2005 Total Learning days = 2, 041, 878 • Or, in 2005: 14 M learning hours, o/w 56, 5% e-L • Various business metrics, justifying e-L investments (from Gartner, Oct 13 2005, Nbr: G 00131076 page 4 of 6) • Greater retention of employees or customers • Faster resolution of customer problems • Higher customer satisfaction ratings • Increased sales through resellers training • Better adherence to regulatory requirements • Wider sharing and exploitation of the compagny’s intellectual capital • Faster time to market for new products • IBM e-Learning days / Total Learning days 10 2001 2002 2003 2004 2005 37% 43% 40% 47% 56% © 2006 IBM Corporation

IBM Learning Simplifying Professional Development for our people A Single Professional Development Interface Career

IBM Learning Development@World. Customs portlet is the one-stop-shop for your career & professional development

IBM Learning Development@Customs homepage. Cindy needs to complete her development plan and wants to

IBM Learning Closing the skills gap One of the skill gaps Cindy Soo has

IBM Learning Professional Development Tool access Through access to the Professional Development Tool, Cindy Soo has learning recommendations to close this gap. She selects a course and… 15 © 2006 IBM Corporation

IBM Learning Global Campus It opens the Global campus offering information. Confirming that this is the selection she wants, Cindy uses the link to add this activity to her “My Activities” folder. She then returns to the home page. 16 © 2006 IBM Corporation