IBM CLIENT INPUT OUTPUT PROCESS FLOW Order Scheduling

IBM & CLIENT INPUT - OUTPUT PROCESS FLOW • Order & Scheduling Process • Retailer Pre-Planning & POS Integration Process • IBM Self Checkout Integration Process • System Quality Assurance Process • Manufacturing Process • Installation Process Key . . . Project Management Quality Assurance Manufacturing Account Management Product Implementation Help Desk HW Engineering Training & Documentation Retailer POS Installation SW Engineering Marketing 1 1 Proprietary and Confidential

ORDER & SCHEDULING PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS Maintenance Agreement RETAILER INPUT IBM PROCESSES WEEK -2 LOA & Confidentialit y Agreement Completed CIR IBM OUTPUT Purchase Orders with Part Numbers Order Guide CAD Renderings Part Numbers to Retailer Order to Cabinetry Vendor Scope– Costs$ Project Plan Schedule Dates of Install B. O. M. Installation Dates to Retailer WEEK 2 Key . . . Project Management Quality Assurance Manufacturing Account Management Product Implementation Help Desk HW Engineering Training & Documentation Retailer POS Installation SW Engineering Marketing 2 2 Proprietary and Confidential

RETAILER PRE-PLANNING & POS INTEGRATION PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS IBM PROCESSES Pre-Kickoff Meeting Checklist Retailer HW & SW for Dev/QA WEEK -2 IBM OUTPUT Wiring Diagram with System Footprints User Exits with Instructions TPR Spec Scale File Spec Lane Light Spec Mechandisin g Package RETAILER PROCESSES Site Planning for Self Checkout Integration of User Exits Developmen t of ASCII File to Spec Modification of Lane Light to Spec Developmen t of Store Sign Kit RETAILER OUTPUT Retailer Blue Print of FE with Self Checkout Compiled TSA System Generated TPR Text File System Generated Scale Text File Retailer’s Lane Light Modified to Spec Delivery of Store Sign Kit (During Install) Key . . . Project Management Quality Assurance Manufacturing Account Management Product Implementation Help Desk HW Engineering Training & Documentation Retailer POS Installation SW Engineering Marketing WEEK 4 3 3 Proprietary and Confidential

PSI INTEGRATION PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS IBM PROCESSES RETAILER INPUT Project Kickoff Meeting & Site Visit Retailer HW & SW for Dev/QA WEEK 0 Completed CIR Functional Spec Product Requirement Document Logos & Audio Requests Department Definitions Cashier PLU Sheet Master UPC List UPC/PLU Ranges WEEK 3 IBM INPUT Key Custom Graphics/Au dio Custom Store Config Custom Identify Table Custom Security DB Custom QLD Custom Code Custom P/D Tables Code to Source Safe . . . Project Management Quality Assurance Manufacturing Account Management Product Implementation Help Desk HW Engineering Training & Documentation Retailer POS Installation SW Engineering Marketing WEEK 6 4 4 Proprietary and Confidential

SYSTEM QUALITY ASSURANCE PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS WEEK 0 IBM INPUT Completed CIR IBM PROCESSES QA Test Scripts QA Test Cycle WEEK 6 Incidents Open/Close in Database IBM OUTPUT Release Notes SW Release WEEK 8 Key . . . Project Management Quality Assurance Manufacturing Account Management Product Implementation Help Desk HW Engineering Training & Documentation Retailer POS Installation SW Engineering Marketing 5 5 Proprietary and Confidential

MANUFACTURING PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS LAB WEEK 4 PILOT WEEK 8 IBM INPUT Configured Controller RETAILER INPUT IBM OUTPUT SW System Block Diagram Custom Cabinetry MFG Installation Instructions Configuratio n Data Sheet PIN PAD Download Instructions CFE Scanner Tags LAB WEEK 5 PILOT WEEK 9 SCO System Deliverable (Plus Spare Parts) Key LAB WEEK 6 PILOT WEEK 10 . . . Project Management Quality Assurance Manufacturing Account Management Product Implementation Help Desk HW Engineering Training & Documentation Retailer POS Installation SW Engineering Marketing 6 6 Proprietary and Confidential

INSTALLATION PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS IBM OUTPUT POS Config. Setup Installation Checklist Site Support Schedule IBM INPUT Site Support Schedule Configuratio n Data Sheet Schedule w/Training Agenda IBM OUTPUT Installed System at Retailer Site Trained Associates Installation Handshake w/ Field Support Key LAB WEEK 4 PILOT WEEK 8 System Block Diagram Site Installation Instructions Retailer Floor Plan of FE with Self Checkout LAB WEEK 8 PILOT WEEK 12 . . . Project Management Quality Assurance Manufacturing Account Management Product Implementation Help Desk HW Engineering Training & Documentation Retailer POS Installation SW Engineering Marketing 7 7 Proprietary and Confidential

HELP DESK & SUSTAINING SUPPORT PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS RETAILER INPUT VPN or Pc. Anywhere Host Setup Maintenance Agreement Help Desk Calls Field – Techs, PM’s, AM’s IBM PROCESSES Extract Analysis Data Analysis Incident Database Weekly Status Reports IBM OUTPUT SW / HW Repair & Replace Failure Analysis Repository of Client Info Key LAB WEEK 8 PILOT WEEK 12 Software Release LAB – PILOT – INFINITY PILOT EVALUATION PERIOD – WEEK 12 -24 . . . Project Management Quality Assurance Manufacturing Account Management Product Implementation Help Desk HW Engineering Training & Documentation Retailer POS Installation SW Engineering Marketing 8 8 Proprietary and Confidential