IBC FY 21 DEPARTMENTAL OFFICES METRICS REPORT INTERNAL

IBC FY 21 DEPARTMENTAL OFFICES METRICS REPORT

INTERNAL CONTROL AUDIT LIAISON Metrics Definition: Respond to 100% audit PBC requests by agreed to PBC date. Audit PBC date will be compared to received date of PBC item. AOSD - 1 QTR 2 QTR 3 QTR 4 Total # of PBC items received for the month Total # of PBC items completed upon agreed dates Total # of PBC items NOT completed upon agreed dates 100% response to PBC request on item and agreed date 13 13 0 100%

BILLINGS & COLLECTIONS • Metrics Definition: 95% of outstanding debt is referred to Treasury in accordance with agency deadlines and/or Treasury schedules. AOSD - 2 Amount referred to Treasury in accordance with agency deadlines and/or Treasury schedules QTR 1 $4465. 20 Total amount eligible to be referred to Treasury in accordance with agency deadlines and/or Treasury schedules $4465. 20 AOSD - 3 % of metrics 100% QTR 1 QTR 2 QTR 3 QTR 4 Amount of stale debt greater than 2 yrs is reported to the client and recommended for reclassification or to be written off within 30 days of receipt Total stale debt greater than 2 yrs identified to the client and recommended for reclassification or to be written off within 30 days of receipt 0. 00 % of metrics 100%

BILLINGS & COLLECTIONS • Metrics Definition: 98% of T&M Complete Month End Close of Sales and Distribution (SD) Module in FBMS within the first business day of each month (assuming availability of FBMS on the first business day) collections are processed in accordance with the IAA specifications for the months ending December, March, June, and September. AOSD - 4 Total amount of T&M agreements to be collected as of 2 nd business day of the month based on ending. Earned/Unbilled AOSD - 5 Actual collections from Earned/Unbilled plus additional collections made throughout the rest of the month based on additional expenses that came through resource related billing in SD. Collected During the Month $201, 543, 200. 42 $240, 300, 748. 39 125% Complete Year End Close of Sales and Distribution (SD) Module in FBMS by COB September 30 th. SD Close has other dependencies and this metric assumes that expense activity is static before 9/30. Metric only applicable for 4 th Quarter reporting. Completed Month End Close of Sales & Distribution(SD) module in FBMS within 1 st business day of each month % of metrics QTR 1 • Metrics Definition: QTR 1 AOSD - 6 Completed Year End Close of SD Module in FBMS by COB on Sept 30 th. Metric only applicable in 4 th qtr YES QTR 2 QTR 3 QTR 4

BILLINGS & COLLECTIONS • Metrics Definition: By the end of each monthly reporting period, 100% of commercial deposits will be processed in FBMS (no Statement of Difference present at end of reporting period) • Metrics Definition: 95% of fixed price agreements were collected according to terms of the IAA within the reporting period. AOSD - 8 AOSD -7 Monthly total$ of fixed price agreements collected within IAA terms (Excludes FCG) Monthly total commercial deposits processed (SOD) QTR 1 QTR 2 QTR 3 QTR 4 100% • Metrics Definition: Process Bankcard Reallocations upon request of program offices with 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages QTR 1 QTR 2 QTR 3 QTR 4 $33, 374, 054. 28 • Metrics Definition: Process Standard Vouchers (VA's) upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages AOSD - 10 AOSD - 9 Monthly total$ of fixed price agreements collectable according to IAA terms (Excludes FCG) % of metrics $33, 855, 961. 96 98% Total# of completed Bankcard Reallocations QTR 1 65 Total# of Bankcard Reallocations completed within 2 days 65 Total# of completed Standard Vouchers (VA) % of metrics 100% QTR 1 QTR 2 Total# of completed Standard Vouchers (VA) within 2 business days QTR 2 QTR 3 QTR 4 225 100%

GENERAL ACCOUNTING AOSD - 11 • Metrics Definition: IBC will complete required NRDAR reconciliations (NRDAR monthly recon) on a monthly basis and analyze/resolve all FBWT and investment balances involving NRDAR investment activity by the 5 TH business day following the end of the month and provide required reconciliations to PFM by COB on the 5 TH business day. QTR 1 • Completed NRDAR monthly recon, analyze/resolve all FBWT, investment balances by 5 th business day following month end, and required recon to PFM by COB on 5 th business day QTR 1 YES QTR 2 AOSD - 12 Processed Payroll Adjustments with 2 business days of receipt QTR 2 QTR 3 QTR 4 YES Metrics Definition: Process Payroll Adjustments upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages

IPACS • Metrics Definition: By the end of each • Metrics Definition: 98% of Federal IPAC payments monthly reporting period, 100% of Federal IPAC payments will be processed in FBMS (no Statement of Difference present at end of reporting period) AOSD - 13 AOSD - 14 are processed within 10 business days. Monthly Total # of IPAC's total# of processed in < 10 ipacs business days processed QTR 1 448 Total # of IPAC's processed in > 10 % of business days metrics 0 100% Monthly total# of ipacs received processed within month end QTR 1 QTR 2 QTR 3 QTR 4 448 % of metrics 100%

PERMANENT CHANGING STATION • Metrics Definition: 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. AOSD - 15 Total# of PCS completed vouchers QTR 1 QTR 2 QTR 3 QTR 4 14 Total# of PCS payments completed within 20 business payments completed days past 20 business days 14 0 % of metrics 100%

TDY VOUCHER AUDIT/PAYMENTS • Metrics Definition: 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7 th business day if proper information has not been received to process payment. AOSD - 16 Monthly total# of automated vouchers paper vouchers Monthly total# of processed within 5 processed within 7 vouchers received business days QTR 1 QTR 2 QTR 3 QTR 4 86 63 23 % of metrics 100%

VENDOR PAYMENTS • Metrics Definition: By • Metrics Definition: 98% of Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. AOSD -17 AOSD - 18 Monthly total# of Monthly total # of commercial payments processed outside of processed received prompt pay within prompt pay % of metrics QTR 1 QTR 2 QTR 3 QTR 4 4513 4490 the end of each monthly reporting period, 100% of commercial vendor payments will be processed in FBMS (no Statement of Difference present at end of reporting period) 23 99% Monthly total $ of commercial payments QTR 1 QTR 2 QTR 3 QTR 4 $505, 944, 600. 52 Monthly total $ of interest paid on commercial payments $180. 95 AOSD - 19 % of metrics 100% Monthly total# of of commercial payments % of processed received metrics QTR 1 QTR 2 QTR 3 QTR 4 4513 100%

Explanations for DO SLA Metric Not Met